Recent Posts

SERVPRO Shares How it Eases and Expedites Insurance Claims

7/19/2021 (Permalink)

Blog summary: SERVPRO shares how hiring SERVPRO makes insurance claims easy for property owners.

How does SERVPRO make insurance claims process a cakewalk?

When properties are damaged due to storm, fire, water, or mold, the first two steps that a property owner takes are to call the insurer and the restorer. What if one call could take care of all insurance and restoration concerns? 

SERVPRO shares below why it is a preferred vendor for many local and national insurance companies and therefore one of the best restoration companies for property owners: 

1. Keep claims down: SERVPRO aspires to provide the best service to property owners and their insurers. The team works hard and smart to keep the claims cost down while still providing the best services possible for customers.

2. Emergency response to claims: Restoration is an industry where a slow pace is unacceptable and unsuccessful. With its swift and skillful Disaster Response team, SERVPRO makes the customer a priority. Insurance companies work with reliable restoration companies like SERVPRO to ensure that the damage is checked at the earliest, restoration is commenced swiftly, and therefore claims remain low and realistic. This is in the best interest of the insurer and the property owner. SERVPRO’s immediate response ensures everything is being done to limit the damage.

3. Pretesting reduces claims expense: Restoring property is less expensive than replacing property. With its experienced team, latest technology, and upgraded methods, SERVPRO conducts extensive pretesting on every loss to determine the extent of possible restoration. This ensures that the claims expenses remain low and the property owner is not overwhelmed by expenses that are not covered by its insurer.

4. Claims inventory service: An itemized loss inventory is created by the SERVPRO professionals to organize and expedite the claims process. An Excel formatted report and pictures of important items help the insurer understand the situation swiftly and hasten the claims process, which means the property can be restored sooner and life can return to normal.

  1. Electronic claims information: SERVPRO’s Claims Information Center provides fast, accurate information to insurers to enable them to make sound decisions. This includes a complete electronic job file, online access to all files, informative reports to improve results, and performance comparison to industry standards. This information is another way of ensuring the claims process is swift, uncomplicated, and fair.

6. Superior, time-tested training: Franchises are trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at its state-of-the-art IICRC Approved Training Facility. This makes SERVPRO a reliable partner for insurance companies and a reliable restoration company for property owners. 

7. Vendor qualification compliance and professionalism: In association with most local and national insurance companies, SERVPRO uses only qualified vendors. This commitment results in:

  • A Customer Care Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.



A SERVPRO professional's job is to reassure the customer, perform quality service, and report to insurers quickly. Working together, SERVPRO and insurance companies strive to save everyone’s time and money. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are made available to insurers within hours. All this effort and structure is dedicated to ensuring that the property owners can have their insurance claims processed quickly, have their property restored to its original glory, and can return to their lives and businesses as usual.

With such advantages to the property owners and insurance, it is not a surprise that SERVPRO is one of the most preferred restoration companies in the country. Clients can check with SERVPRO to confirm if their insurer is a partner.

Why SERVPRO?

  • SERVPRO is one of the most preferred partners for local and national insurance companies in the country.
  • SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, Westlake, or anywhere else can quickly access the services. 
  • With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.
  • The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For restoration and cleaning services, call SERVPRO® of Lakeway/Westlake today at (512) 261-4790.

SERVPRO of Westlake/Lakeway suggests several steps to maintain HVAC systems to prevent any water damage

7/19/2021 (Permalink)

Blog summary: SERVPRO recommends several maintenance tips for HVAC systems that can help prevent any water damage.

Ways to prevent HVAC Water Damage

The Heating, Ventilation, and Air Conditioning (HVAC) system that is not maintained has the potential to cause extensive water damage to homes and businesses. The usual suspects are clogged drains, frozen evaporator coils, and pipes that are not connected correctly. SERVPRO recommends various ways to maintain HVAC systems and prolong their lifespan, and avoid any possible water damage: 

  • Change the filter regularly
  • What is the job of a filter? It filters dust, pollen, pet dander, and other small particles out of the air so that the inhabitants can breathe. These particles are trapped in the filter, preventing them from recirculating throughout the property.
  • Type of filter: Check the instructions manual and understand what type of filter is needed.
  • Prevent overwork: A new filter prevents the unit from overworking, which can cause freezing and then defrosting on the evaporator coils.
  • HEPA filters: Changing the high-efficiency particulate air (HEPA) filters once a month is ideal. The frequency of changing the filters depends on the type of filter and the frequency of use.
  • Professional help: If the filters are inside a furnace or air handler, it is a wise idea to hire a contractor to change the filters. 
  • Clean the condenser
  • What is a condenser? The condenser is the exterior portion of the air conditioner or heat pump that functions efficiently in the presence of proper airflow.
  • Clean it: Remove any dirt or other debris accumulating on the condenser once a year.
  • Maintain distance: Keep a distance of at least two feet between the unit and plants in the yard.
  • Inspect the condensation drain line
  • What’s a condensate line? Its job is to keep moisture from building up inside the home and, specifically, inside the HVAC unit.
  • Check the flow: While the AC runs, ensure that the water is flowing to the drain from the condensation line opening.
  • Clean the drainage holes: Use a paper clip or wire to clear the drainage hole on the base of the cabinet (beneath the evaporator fins). The condensation line needs to be cleaned every three to six months.
  • Flush the line: Once or twice a year, use an algaecide, a commercial solution, or regular bleach to prevent the formation of mold or algae.
  • Pipe orientation: Check that the pipe is oriented correctly, especially after a rocky weather incident. 
  • Shut-off valve: Instal an overflow shut-off device on the drain line to automatically turn off the A/C unit in case the drain line backs up.
  • Install a condensation pump
  • What’s a condensation pump? A condensation pump is a specific type of pump used to pump the condensate (water) produced in an HVAC (heating or cooling), refrigeration, condensing boiler furnace, or steam system.
  • Dispose of excess water: This pump helps excess water flow into the proper disposal drain.
  • Safety float switch: Instal a safety float switch to automatically shut down the power to the AC unit when condensation builds up. This prevents the risk of water overflow.
  • Check the overflow drain pan
  • What is a drain pan? It collects any water that has overflowed due to a clogged drain line. Over time, the metal or plastic in these pans may get damaged, resulting in leaks and water damage.
  • Check for leaks: Patch up small holes or cracks using epoxy glue or replacing the pan entirely.
  • Regularly clean: Rinse the pan with a bleach-water mixture to get rid of any dirt or mold growth.

Most of these tasks are DIY, but there may be instances when professional help is needed to prevent damage. Other HVAC components such as ductwork, furnace flames, grills and registers, AC compressors, and the thermostat are not meant to be handled by amateurs. To prevent any water and mold damage, and prolong the life of the HVAC unit, owners must hire a professional restoration and cleaning company such as SERVPRO.

Why SERVPRO?

  • SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, Westlake, or anywhere else can quickly access the services. 
  • With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.
  • The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.



For clean-up services in West Lake Hills, call SERVPRO of Lakeway / Westlake today at (512) 261-4790.

SERVPRO: Fire Safety Tips to Follow While Grilling

7/19/2021 (Permalink)

Blog summary: The article by SERVPRO talks about the various steps homeowners should follow to ensure fire safety during grilling.

11 safety tips to follow while grilling

Come July, the barbeque season arrives, bringing with it the smell of delicious feasts and the sound of get-togethers. Unfortunately, it also brings a higher incidence of home fires caused by a grill or smoker. 

Statistically, July is the peak month for grill fires. From 2014-18, fire departments visited an annual average of 8,900 home fires involving grills, hibachis, or barbeques per year, including 3,900 structure fires and 4,900 outside or unclassified fires. These grill fires also cause serious thermal injuries, sending an average of 19,700 patients per year (2014-2018) to emergency rooms. SERVPRO, a fire damage restoration company, shares some tips homeowners can follow to prevent grill fires.

Things to do

  1. Keep a distance: The grill must be kept at least 10 feet away or even further from the house and the attached portions such as carports, garages, and porches. Grills, both charcoal and gas, should not be used underneath wooden overhangs as the fire could flare up into the structure above. Children and pets must also stay away from the grill area.
  1. Clean the grill regularly: Grease and fat from the last grilling session must be cleaned or it can become a source of flare-ups.
  1. Inspect for gas leaks: A solution of half liquid dish soap and half water can be rubbed on the hoses and connections to check for leaks. Upon turning the gas on (with the grill lid open), if the soap forms large bubbles, it indicates the hose is damaged and needs to be replaced, or the connections are not tight enough.
  1. Put decorations far from the grill: Decorations create a beautiful ambiance for a barbeque get together but it also provides fuel for fire. Objects like hanging baskets, pillows, and umbrellas are often made of artificial fibers, making them combust quickly. Steer clear of these objects for fire safety.  
  1. Keep a spray water bottle handy: In case of a minor flare-up, a water spray can douse the fire easily without ruining the food.  
  1. Learn to use a fire extinguisher: Keep a fire extinguisher close by and know how to use it. Fiddling with the extinguisher can delay the fire suppression process and prove fatal. Call the firefighters if using a fire extinguisher is unfamiliar. 
  1. Use starting fluid carefully: For charcoal grills, use only charcoal starting fluid, if needed. Never add charcoal fluid or any other flammable liquids to the fire. The charcoal fluid must be kept out of the reach of children and away from heat sources. 



Things not to do

  1. Turn on the gas with a closed grill lid: One must never make this mistake as it causes gas to build up inside the grill, and when it’s opened and lit up, it can fireball and explode in the face.
  1. Leave a grill unattended: All food preparation must be done in advance before lighting up the grill. This ensures that grills are under a watchful eye at all times. 
  1. Overload with food: Overloading the grill with fatty foods can lead to fat drips flaring up and out of control. Not only is overloading a fire risk, but it is also not the ideal way to cook a tasty grilled meal. 
  1. Light up an indoor grill: A small indoor grill may seem safe but is actually a fire hazard because it releases carbon monoxide, a deadly colorless, odorless gas. This gas in a closed area can suffocate everyone present. 

Why SERVPRO?

  • SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, West Lake Hills, or anywhere else can quickly access the services. 
  • With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.
  • The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For fire damage restoration services, in Bee Cave, TX, and surrounding areas, call SERVPRO of Lakeway / Westlake today at (512) 261-4790.

SERVPRO Busts Five Storm Damage Myths for Homeowners

6/23/2021 (Permalink)

Blog summary: SERVPRO gives details on the myths floating around about storm damage that usually leads to further losses for homeowners. SERVPRO shares the truth about storm damage in this article.

Debunking the myths about storm damage

A storm forecast is a sign to gear up and prepare for the worst-case scenarios. After the storm is past, there are damages that every homeowner needs to review and mend. But there are a lot of myths surrounding storm damage that cause homeowners immense loss simply due to misinformation. SERVPRO debunks certain myths around storm damage that can help homeowners make the right decisions at the right time when it comes to storm damage restoration.

Myth #1: No evident sign of damage means there is no damage

Fact: Once the storm is over, a visual survey of the property is the next step homeowners need to take. A roof that has not collapsed or isn’t showing visible signs of damage does not indicate it is undamaged. A minor crack, small puncture, or dent can grow bigger and cause considerable water damage if not addressed as soon as possible. The hidden signs of roof damage can be:

  1. Shingle bruises

A loose roof shingle is easily spotted but a shingle bruise can be seen upon closer inspection only. Bruises are small, dark spots on the shingles where an impact of hail causes the granules to come loose.

  1. Nicks & dents in soft metals

Hail can damage the roof by causing nicks and dents in the soft metals. These dents are indicators that the roof must be closely examined for shingle bruises as well.

  1. Loose granules

Roofs generally lose granules over time. After a storm, roof damage is indicated by a marked increase in the number of granules that may go undetected as they will be found on the ground or in the gutters.

A professional roofing expert can detect these unnoticeable damages to the roof and save the roof from further disintegration. 

Myth #2: All storm damage is covered by roofing warranties

Fact: There is a common misconception that a new roofing system means all storm-related damage is covered in the warranty. In fact, most roofing companies and manufacturers exclude storm and hail damage from roof warranties. Even with an updated coverage, a roofing warranty will be redundant if the storm damage is undocumented and left unchecked.

Myth #3: Not filing a claim won’t raise the premium

Fact: After a storm, an insurer is likely to raise the home insurance rates whether a claim is filed or not. A property in a storm-prone area and a history of filed claims increase the likelihood of the premium going up. So a timely claim is a wise move even in case of minor damages as it allows a prompt restoration of the house. 

Myth #4: Minimal damage means there’s no need to file a claim

Fact: Even minor damage to a roof is a strong ground for insurance claims. If this minor damage is left unaddressed, there are possibilities of major roof damage which may not be covered by insurance due to negligence. 

Myth #5 Insurance company will cancel a policy if the homeowner files a claim 

Fact: If a homeowner is paying premiums on time, insurance companies cannot cancel a policy as per law. 

A professional storm damage restoration team such as SERVPRO of Westlake/Lakeway has the experience and the expertise to assess the storm damage accurately, take precise actions to correct the damage, and even advise the homeowner in matters of insurance.

Why SERVPRO?

  • SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, Westlake, or anywhere else can quickly access the services. 
  • With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.
  • The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For storm damage restoration services in Lakeway, Tx, call SERVPRO of Lakeway / Westlake today at (512) 261-4790.

SERVPRO: Flood Damage Risks and Preventive Measures for Commercial Buildings

6/23/2021 (Permalink)

Blog summary: The SERVPRO article discusses the risks posed by storm-related flooding to commercial buildings and the preventive measures that can be taken to mitigate the impact of these floods.

Flood damage risks and preventive measures for commercial buildings

Weather phenomena including cyclones, hail storms, and torrential rain can cause immense water damage to commercial buildings. SERVPRO mentions the several risks that these weather conditions pose to commercial buildings: 

  • Structural failure

Flooding can cause severe structural damage to a commercial building that can make the property unsafe. This not only creates liability and causes insurance challenges for the property owners, but entails massive and expensive repairs.

  • Mold growth

Mold grows in the presence of moisture and can lead to several health effects. Mold can grow inside floors, walls, cabinets, and even the air ducts if the water damage is not checked at the earliest. 

  • Concrete cancer

Concrete in commercial buildings is reinforced with steel bars or mesh, which corrodes in the presence of air and water. Corroding steel then expands, resulting in ‘spalling’ - a cracking of surrounding concrete. This concrete cancer can spread if not arrested in time. 

  • Leaks

Leaks caused by storms can ruin the contents of the property, such as furniture, equipment, electrical systems, and other items. It can also cause ceiling, wall, and floor damage.

  • Diminished property value

Storm damage can severely impact property values. Without correct or sufficient preventive measures, a commercial property can lose value to flood damage.

Preventive measures for commercial buildings

Rising river beds, tropical storms, heavy surface rainfall, or excessive rainfall in a short period, can damage commercial properties. There are certain preventive measures property owners can take to keep commercial buildings safe from impending damage.

  • Assess the property: Identify vulnerable points and make repairs or amendments accordingly. Examine drain pipes and roofing and address any loose tiles or fixtures on balconies or terraces. Find ways to prevent water damage on flat roofs, where puddles can form after rain.

  • Flood-proof basements: Give attention to basements as they could prove to be the best way to keep the building dry in case of flooding. Caulk the cracks, patch foundation walls, and install a sump pump in the basement. An underground car park with leaking pipes or water damage can cause cracks and damage to the surfaces, damage parked vehicles, and pose a safety risk to occupants. Exterior excavation waterproofing, crack injections, and waterproofing from the ground up can flood-proof the building’s basement.

  • Improve landscaping: Graded landscaping will allow water to run down and away from the property foundation. Downspouts should be relocated so that water from the roof falls far from the property foundations.

  • Clean up: Cleaning out gutters, downspouts, as well as roof and perimeter drains before a storm arrives will prevent water from backing up into the building.

  • Inspect the HVAC system: The buildings’ heating, ventilation, and air conditioning system is extremely vulnerable when it comes to water damage. Any power outages or electrical surges must be prevented by elevating the HVAC and securing it with tight bolts and a waterproof cover.

Getting a professional assessment of the property for potential risks is one of the best preventive measures that commercial building owners can take. SERVPRO of Lakeway/Westlake is an experienced commercial restoration company that can be contacted for water, mold, and storm-related damage restoration.

Why SERVPRO?

  • SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, West Lake Hills, or anywhere else can quickly access the services. 
  • With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.
  • The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For commercial cleaning services, in Bee Cave, TX, and surrounding areas, call SERVPRO of Lakeway / Westlake today at (512) 261-4790.

SERVPRO Busts the Myths Surrounding Water Damage Restoration

6/23/2021 (Permalink)

Blog summary: The SERVPRO article busts the myths that exist about water damage restoration and discusses the facts that property owners should be aware of.

Busting the myths around water damage restoration

There are several myths that people believe about water damage restoration that must be debunked. In this blog post, SERVPRO discusses the most common myths and facts about water damage restoration. 

Myth #1: Call the insurance company immediately

Fact: Contacting the insurance company first can cause major delays in the cleanup and repair process, and even lead to loss of certain insurance claims. In case of water damage, these are the steps to follow:

  1. The priority is the safety of all occupants.
  2. The second step is contacting a local water damage restoration company like SERVPRO for the immediate removal of water. Standing water can worsen the damage and lead to secondary damage such as mold growth.
  3. A restoration company can help assess the damage and work with the insurance company and help with the insurance claim.
  4. Call the insurance company.

Myth #2: DIY water damage restoration is enough

Fact: Water removal is a crucial but only a small step in the complete water damage restoration process. A DIY approach or renting equipment to cleanup may not prove to be fruitful in the long run. Why?

  1. Amateur cleanup by property owners cannot address the water that seeps into the minute cracks and crevices. These obscure water particles quietly damage the property and show up much later as chipped paint, discoloration, sagging ceilings, or warped floors. 
  2. Property owners do not have the expertise to operate the equipment.
  3. It takes property owners much longer to clean up compared to the time professionals would take.
  4. The delay in the removal of water can lead to mold growth - secondary damage - which means more expense and loss.

A professional water damage restoration team undergoes extensive training programs and certifications to become the subject experts. Moreover, professional help is useful when it comes to damage assessment and insurance claims.

Myth #3: Insurance covers everything

Fact: Most insurance companies do not cover flood damage or secondary damage such as mold or mildew. Therefore, it is advisable to review one’s insurance coverage to understand what the insurance policy covers. In case there seems to be a requirement for more coverage, property owners can upgrade the policy, especially if they live near flood-prone areas. It is unwise to wait for a disaster to strike before reviewing the coverage. 

Investing in flood insurance is a good investment.  

Myth #4: The water will dry by itself

Fact: Water damage restoration is not just about removing water from the premises. It entails a long procedure that includes damage assessment, water extraction/removal, drying and dehumidification, cleaning and sanitizing, and restoration of contents and structure. The process ensures that there are no remnants left of the damage that can cause mold growth or structural damage to the property in the future. 

A professional water damage restoration service like SERVPRO will utilize a scientific approach to the water cleanup that will constantly monitor and document the entire drying process from beginning to end.


Myth #5: Water damage doesn’t stink

Fact: Water will seep into the floors and walls if the restoration process has not been carried out professionally. Over some time, mold spores will grow and a nasty smell will persist. This mold does not only smell bad but also may cause certain health effects on the occupants of the premises.

Additionally, mold removal can prove to be quite an expensive and tedious process.

Myth #6: If it’s not visible it isn’t there

Fact: Invisible water damage can be caused by burst pipes and leaks inside walls and floors that are not noticeable. A leak in the sewage can be especially harmful to health if it is undetected and left unaddressed. A professional water damage restoration team can investigate and give the right assessment.

Myth #7: Wood structures and carpets cannot be saved post water damage

A timely and professional water cleanup ensures that there is no mold growth. Professional restoration companies have the expertise to assess if certain structures and contents can be saved. They also have the technology and equipment to restore wood floors and structures such as stairs as well as carpets and upholstery. The factors that decide the fate of these elements are the swiftness with which restoration is done and the quality of the wood and carpets.

Why SERVPRO?

  • SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, Westlake, or anywhere else can quickly access the services. 
  • With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.
  • The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For water damage restoration services, call SERVPRO of Lakeway / Westlake today at (512) 261-4790.

The SERVPRO clean-up team discusses generic guidelines for businesses to protect against pandemic virus contamination

5/18/2021 (Permalink)

Blog summary: Tips to follow for businesses to protect against a pandemic virus and how Certified: SERVPRO Cleaned can help businesses.

Clean-up and disinfect to protect businesses and clients

Owing to the spread of the pandemic, customers have become wary of visiting shops, restaurants, and businesses in their community. How can businesses combat this fear and assure their customers that they are safe when they visit?

In these unprecedented times, businesses and commercial spaces must follow certain practices and a routine clean-up as recommended by the CDC and followed by the SERVPRO clean-up team.

Clean and Disinfect

  1. Clean: Once a day, cleaning with products containing soap or detergent reduces germs on surfaces by removing contaminants and may also weaken or damage some of the virus particles, which decreases the risk of infection from surfaces. 
  2. Disinfect: Using the disinfectants approved by the U.S. Environmental Protection Agency kills any remaining germs on surfaces, which further reduces any risk of spreading infection.

If there is no confirmed or suspected virus in the space, one cleaning or disinfecting is usually enough.

Routine Cleaning

  1. What Needs to Be Cleaned?

The more people a surface is touched, the higher the risk. Prioritize cleaning high-touch surfaces. The CDC encourages the cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment
  1. How Often To Clean?
  • High-touch surfaces should be cleaned at least once a day. 
  • More frequent cleaning might be needed when a space is occupied by young children and others who may not consistently wear masks, wash hands, or cover coughs and sneezes.
  • If the space is a high-traffic area, more frequent cleaning may be needed.
  1. The Resources and Equipment Needed

Ensure the availability of cleaning products and the personal protective equipment (PPE) appropriate for cleaners and disinfectants (if needed).

  1. Protect oneself and the Cleaning Staff
  • Ensure cleaning staff is trained on the proper use of cleaning (and disinfecting, if applicable) products.
  • Wear gloves for all tasks in the cleaning process.
  • Wash hands with soap and water for 20 seconds after cleaning and after removing gloves.
  • Special considerations should be made for people with asthma. 
  1. Other surfaces to clean and disinfect
  • Soft surfaces such as carpet, rugs, and drapes
  • Laundries such as clothing, towels, and linens
  • Electronics such as tablets, touch screens, keyboards, remote controls, and ATMs
  • Outdoor areas such as on sidewalks, roads, or groundcover – are not necessary, effective, or recommended.

It may be challenging to manage these multiple requirements to ensure a safe space for clients. A clean-up and restoration company like SERVPRO can help dissolve these challenges.

Why SERVPRO?

Certified: SERVPRO Cleaned at Lakeway/Westlake is a defensive viral pathogen cleaning program that brings a higher standard of cleanliness to the shops, restaurants, and businesses in the community. A Certified: SERVPRO Cleaned shield on the facility assures a commitment to a higher standard of clean. Here are the 3 C’s followed by SERVPRO:

CONSULT

A tailored cleaning program to meet the client’s needs.

  • A Cleaning Protocol Specialist who understands the client’s business will be duly assigned.
  • Programs are based on a range of factors: type of industry, business type, size of space, amount of high-frequency touchpoints, foot traffic, and congestion points.

CLEAN

Proactive and emergency response cleaning program.

  • Trained and experienced in biohazard cleaning and decontamination for porous and non-porous surfaces - always adhering to the highest standards set by the CDC.
  • EPA-approved products, including the proprietary cleaning agent SERVPROXIDE, a hospital-grade disinfectant that is certified by the National Sanitation Foundation for direct food contact surface use.

CERTIFY

A commitment to clean for employees and consumers. 

  • Leverage SERVPRO's trusted brand to reassure customers and employees that steps are being taken to keep the space at the highest level of cleanliness.
  • Communication touchpoints include a Certified: SERVPRO Cleaned window emblem, signage, marks for digital footprint, and more. 

With an industry-leading, proprietary training program, cleaning solutions, and remediation processes, SERVPRO is helping businesses across the country function safely. 

Call Now

For clean-up services for your business in West Lake Hills, call SERVPRO of Lakeway / Westlake today at (512) 261-4790.

Smoke and soot and how the SERVPRO fire restoration process works

5/18/2021 (Permalink)

Blog summary: Details on the impact of smoke and soot after a fire damage event and SERVPRO’s restoration process and services.

The aftermath of a fire

Once the fire is extinguished, smoke and soot residue settles into the property. Soot is a very fine, black powder substance (0.25 µm in size), which binds to walls and fabric. Smoke is a visible collection of a variety of solid, liquid, and gas particles left unburned during the combustion process. Soot and smoke spread incredibly quickly throughout a fire-damaged property, causing discoloration of walls and leaving a lingering odor. 

A fire restoration company must be able to ascertain the various kinds of smoke and their behavior patterns. This is crucial to help decide the most effective cleaning method:

  1. Wet Smoke – Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary. 
  2. Dry Smoke – Paper and Wood; Fast burning, high temperatures, dry, powdery, non-smeary residues. 
  3. Protein – Virtually invisible, discolors paints and varnishes, extreme pungent odor. 
  4. Fuel Oil Soot – Furnace Puff Backs. 
  5. Other Types – Tear gas, fingerprint powder, and fire extinguisher residue.

Soot and smoke have the following impact, if not addressed within a day or two or some hours, in some cases, of the fire damage:

  1. May cause health effects
  2. Painted walls and wood furniture can become permanently stained if not addressed quickly. 
  3. Metal surfaces can rust and corrode when smoke and soot particles are left sitting too long. 
  4. The odor will settle into contents and if not cleaned effectively and swiftly, the damage may be irreversible.
  5. The longer the delay, the more extensive the damage and the higher the cost to arrest further damage and restoration.

One must follow the emergency fire tips until the professional help arrives. A fire restoration company like SERVPRO follows the following steps to bring the property back to pre-fire condition:

Step 1: Emergency Contact

Once a call is made to SERVPRO, the restoration process begins. The representative will ask questions regarding the fire damage event that will help determine the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

  • Surveying: Inspect the property with the client to determine the areas that have been affected. 
  • Pretesting: The cleanability of surfaces is pretested as per the SERVPRO® Franchise System process designed to identify those items that will be restorable. 
  • Assessment: Finally, a summary of the findings and explanation of the best steps for restoration is shared with the client. 

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, SERVPRO can board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. SERVPRO uses dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot from All Surfaces

Specialized equipment and techniques are utilized to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

SERVPRO cleans, sanitizes, and disinfects all of the restorable items and structures that are damaged by fire. A variety of cleaning techniques are used to restore belongings to pre-fire conditions. Removing odors using industrial air scrubbers and fogging equipment is also a specialized service that is available.

Step 7: Restoration

Restoration is the final step—getting the home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Other services that SERVPRO can provide:

  1. Clothing, carpets, and upholstery cleaning
  2. Cleaning, buffing, and polishing of metals such as silver and brass
  3. Floor finishing hard surface floors can be mop cleaned, stripped, sealed, and refinished if conditions warrant them
  4. Document/photograph restoration for valuable keepsakes that are irreplaceable
  5. Electronics cleaning removes the residues, which may cause corrosion leading to electronic failure in the device
  6. Artworks may be cleaned of soot or smoke by technicians or further subcontracted to a professional art restorer
  7. Ductwork may be needed if smoke is detected
  8. Additional cleaning may be needed to remove heavy soot and prepare walls and ceiling for sealer and paint
  9. Move-outs may be needed to prevent further damage to the contents during the restoration process
  10. Contents Claim Inventory Service helps in the creation of a comprehensive room-by-room inventory, enabling easier content settlement

Why SERVPRO?

  • SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, Westlake, or anywhere else can quickly access the services. 
  • With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.
  • The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For fire damage restoration services, call SERVPRO of Lakeway / Westlake today at (512) 261-4790

Tips to be prepared for hurricanes and winter storms

5/18/2021 (Permalink)

Blog Summary: SERVPRO discusses in detail the various steps to take in preparation for a storm and how the SERVPRO helps in storm restoration services.

Preparation is the best defense

Hurricanes

Hurricanes are accompanied by storm surges and inland flooding, which have historically been the number one and two causes of loss of life. As a result of high winds and water from a storm surge, homes, businesses, and crops may be destroyed or damaged, public infrastructure may also be compromised, and people may suffer injuries or loss of life.

Additionally, hurricane-related hazards don’t disappear when the weather clears. There is an aftermath that lasts for weeks and maybe even months.

  • Before the storm - Prepare

The best way to combat a storm is to be prepared with an emergency plan before disaster strikes. SERVPRO suggests some Hurricane and Tropical Storm Emergency Preparedness tips in the event of a weather-related disaster. These can protect human life as well as property.  

Build a basic emergency supply Kit 

A basic kit should be stocked to supply each of the family members with water and food for at least three days. Consider including food for pets, as well as any necessary medications in the kit. 

  • Water (one gallon/person per day)
  • Three-day non-perishable Food supply
  • Manual Can Opener
  • Battery-operated radio, preferably an NOAA Weather radio
  • Flashlight and extra batteries
  • First Aid Kit Whistle (to signal for help)
  • Local Maps Important Documents, such as copies of Insurance Policies, identification, and Bank Account information Matches (in a waterproof container)

2 . After the storm surge

Storm surge could be life-threatening. If the water does enter the structure through the flooding of a creek, stream, or river, or if it has filtered through insulation during its intrusion, it is considered to be black water and could cause health effects. Here are some dos and don'ts suggested by SERVPRO until the disaster recovery team arrives: 

:

  • Avoid contact with contaminated items as much as possible.
  • Take the greatest caution while entering the property.
  • Wear sturdy shoes and protective clothing when dealing with flooded areas.
  • Do not attempt to operate any electrical equipment while standing in wet or damp locations.
  • Throw away all foods—even canned goods—that have come into contact with floodwaters.
  • Remove and prop wet upholstery and pillow cushions for drying.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • If the property has a crawlspace, beware of excess moisture that can foster mold growth in that area.

Winter storms

These are precipitation that is mainly snow, sleet, or freezing rain. Often coupled with strong winds and below-freezing temperatures, winter storms can be dangerous.

Before the storm - Prepare 
  1. Weatherproof the property - During the year, checking and maintaining the property would prove worth the effort and enable a prepared response:
  • Insulate any water lines that run along exterior walls so the water supply will be less likely to freeze.
  • Caulk and weather-strip doors and windows.
  • Insulate walls and attic.
  • Install storm or thermal-pane windows or cover windows with plastic from the inside.
  • Repair roof leaks and cut away tree branches that could fall on the house or other structures during a storm.
  1. Get chimney or flue inspected every year

If a fireplace or wood stove is expected to be used for emergency heating, make sure the chimney or flue is inspected yearly, without fail. The local fire department can make a recommendation or one can be found online.

  1. Install a smoke detector and a battery-operated carbon monoxide detector
  • These two gadgets must be installed near a fireplace, wood stove, or kerosene heater if there is a possibility of the heating to be used. The gadgets must be tested monthly and the batteries must be replaced twice a year.
  • Keep a multipurpose, dry-chemical fire extinguisher nearby.
  • All fuel-burning equipment should be vented to the outside.
  • Every winter, get the furnace system and vent checked by a qualified technician to ensure optimum functioning.
  1. Keep a thermometer indoors
A human body’s ability to feel a change in temperature decreases with age and therefore an easy to see thermometer can be very handy. Since older adults are more susceptible to health effects caused by cold, check the house temperature often during the winter months.
  1. Prepare the car 

Traveling is best avoided but in emergencies, the car must be ready. Therefore the following steps must be taken: 

  • Get the vehicles serviced as often as the manufacturer recommends.
  • Get the radiator system serviced or check the antifreeze level with an antifreeze tester. Add antifreeze as needed.
  • Replace windshield-wiper fluid with a wintertime mixture.
  • Replace any worn tires and fill low tires with air to the proper pressure recommended for the car 
  • Keep the gas tank almost full to avoid ice in the tank and fuel lines.
  • Keep the car in good working condition. Be sure to check the following: heater, defroster, brakes, brake fluid, ignition, emergency flashers, exhaust, oil, and battery.
  1. Create a car emergency kit
  • Cell phone, portable charger, and extra batteries
  • Items to stay warm such as extra hats, coats, mittens, and blankets
  • Windshield scraper
  • Shovel
  • Battery-powered radio with extra batteries
  • Flashlight with extra batteries
  • Water and snack food
  • First aid kit with any necessary medications and a pocket knife
  • Tow chains or rope
  • Tire chains
  • Canned compressed air with sealant for emergency tire repair
  • Cat litter or sand to help tires get traction, or road salt to melt ice
  • Booster cables with a fully charged battery or jumper cables
  • Hazard or other reflectors
  • Bright colored flag or help signs, emergency distress flag, and/or emergency flares
  • Road maps
  • Waterproof matches and a can to melt snow for water
  1. Tune in to weather forecasts, and check supplies.

Listen to weather forecasts regularly and check emergency supplies, including emergency food and water supply, whenever a winter storm is expected. Weather forecasts provide several days of notice to prepare.

  1. Bring the pets indoors

If pets can’t be brought inside, provide adequate shelter to keep them warm and make sure they have access to unfrozen water.

These steps must be followed until help arrives. When a storm damage restoration company like SERVPRO arrives, the highly qualified technicians will assess the damage and create a report. Based on this report, technicians will be appointed to deal with water, fire, and mold damage besides any requisite building and cleaning services.

Why SERVPRO?

  • SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, Westlake, or anywhere else can quickly access the services. 
  • With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.
  • The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For storm restoration services, call SERVPRO® of Lakeway/Westlake today at (512) 261-4790.

Avoid Winter Water Damage at Home in Texas with These Useful Water Damage Restoration Tips

4/22/2021 (Permalink)

Blog Summary: Texas residents don’t need to spend thousands of dollars on winter water damage restoration services and continuous cleanup operations. Follow these essential four water damage prevention tips from the professional team at SERVPRO to safely get Bee Cave and the surrounding communities through the cold season.



Reuters reports that deteriorating climate conditions mean that US residents can expect a 61% increase in flood damage costs over the next three decades. Texas is particularly vulnerable to severe storms during the winter. The water cleanup experts at SERVPRO expect continuous flood cleanup and commercial water damage restoration in the cold seasons to come.

Four Easy Ways to Avoid Winter Water Damage

SERVPRO is one of the top water restoration companies in Bee Cave, Texas. They have helped countless local households and businesses deal with water damage and mold removal related to flooding and other emergencies. While Bee Cave residents can’t do much against massive storms, SERVPRO provides four methods to soften the impact and prevent water damage this winter.

#1 Insulate Pipes Carefully

Frozen pipes commonly lead to extensive water damage and mold growth and much trouble for the homeowner. These pipes typically remain hidden for most of the winter, expanding as they freeze. The extra pressure on the pipes then results in small cracks and ever-increasing pressure, eventually leading to a burst.

While Bee Cave, Texas, doesn’t have to endure many freezing nights, those temperatures are even more dangerous when they do appear. Residents don’t expect to experience frozen pipes in the usually warm climate, and many people fail to take precautions.

Avoiding a water removal service or commercial cleaning service is only possible if homeowners work closely with a water damage restoration company like SERVPRO in the warm season. Some recommended precautions by the SERVPRO technicians include:

  • Insulating pipes that are regularly exposed to cold air. The entire pipe needs insulation, including corners and elbows.
  • Keeping faucets open during below-freezing weather. It helps to reduce the pressure in the pipe system and minimizes the chances of cracks or bursting.
  • Leaving the heating on during vacations. Vacations are long periods when homeowners aren’t able to monitor the weather or take precautions. If it’s a winter vacation, leave the heating on at home to prevent indoor pipes from freezing.
  • Check pipes regularly for leaks. Self-checks and regular maintenance are especially helpful after the first cold snap of the season.

#2 Clean Gutters Regularly

Gutters are an essential part of the roof structure, directing water away from the building. However, leaves, nests, and general dirt or debris can quickly block gutters from doing their job. The result is overflowing water straight down the walls and into cracks and crevices.

The solution is for homeowners to clean their gutters twice a year: once in spring and fall. The gutters will perform as expected and keep the building free of water damage and corrosive elements. If the task seems tedious, why not request the help of a water damage restoration service like SERVPRO?

#3 Maintain the Water Heater

A lifespan of eight to ten years makes water heaters easy to neglect for the mild winters in Bee Cave, TX. However, older water heaters tend to accumulate corrosive sediment, which quickly leads to leaks. These issues often remain undetected for long periods, resulting in intense flooding and water damage that requires a professional building restoration service.

Regularly servicing the water heater will cover this eventuality. Check for cracks and ensure proper repairs before the winter. In many cases, replacing an aging heater saves on maintenance and energy efficiency, so it is well worth considering as the heater nears the eight-year mark.

#4 Call a Water Damage Restoration Company like SERVPRO

Water damage isn’t something that homeowners can ignore easily. A small leak may lead to massive water damage restoration costs and many other problems. Mold growth may also cause health effects, requiring timely services from mold remediation companies, like the specialists at SERVPRO. 


SERVPRO provides many effective services, including a reliable fire damage restoration service, flood cleanup, and air duct cleaning service. For water damage restoration or help with preparing a West Lake Hills residence for the winter, visit SERVPRO of Lakeway / Westlake online. They are available 24/7 at (512) 261-4790 and on Facebook.