3 Reasons Why SERVPRO Has Become the Preferred Vendor of Insurance Companies

9/1/2022 (Permalink)

SERVPRO's technicians are highly qualified and certified

Three Reasons Why SERVPRO Has Become the Preferred Vendor of Insurance Companies

For an insurance agent, nothing matters more than helping their client. And when clients need restoration services in Westlake Hills, TX, they want only the most qualified cleanup professionals on the job. Restoration companies compete for business through television commercials, social media marketing and referrals. However, these efforts don't necessarily translate into quality work. Here are three reasons why SERVPRO has become the preferred vendor of insurance companies.

1. SERVPRO National Standard
A business is only as good as its employees, so SERVPRO franchises require that employees meet twenty-one standards to be eligible for referrals from corporate headquarters. Among these standards are background checks for both temporary and permanent employees. SERVPRO also understands the importance of communication. Therefore, its restoration experts maintain contact with the insurance agent every step of the way to report on the progress of the restoration and ensure that there are no surprises.

2. Company-Wide Extensive Training
SERVPRO sustains its status as a preferred vendor program for insurance companies through ongoing employee training. Since 1992, SERVPRO has used its National Training Center to transform its workers into highly qualified certified technicians specializing in upholstery and carpet cleaning and water and fire restoration.
In addition, SERVPRO provides 15-day training programs for both the owners and employees at new franchisees to get them started. Finally, SERVPRO offers continuing education courses in-person to prepare restoration professionals for disasters and online courses to bolster the lessons learned.

3. Corporate Accountability
SERVPRO understands the importance of integrity and the business value of its reputation. As a result, SERVPRO conducts regular internal assessments to remain true to its own values and meet clients' expectations. Furthermore, SERVPRO keeps meticulous records so that insurance companies and their clients are in accord with the work done.
SERVPRO is the preferred disaster mitigation vendor for an informed insurance agent. The company's high standards and thorough training set it apart.

How Can Lightning Start a House Fire?

8/23/2022 (Permalink)

Purchase high quality surge protectors for your house.

Summer is the season of barbecues, swimming pools, and thunderstorms in Westlake Hills, TX. Every year, these storms are responsible for lighting fire to countless acres of land and residential structures. 
Annually, thousands of people are injured in a house fire caused by a severe storm; property damage runs into hundreds of millions.

How Lightning Can Damage Your Home

During a severe weather event, your home is vulnerable to electricity: 

• Surging through wiring
  
• Striking trees nearby
  
• Downing electrical wires
  
• Lighting fire to your roof or attic
  
  

How To Protect Your Property 
Much of the costly damage is due to “transients.” These are high-voltage impulses that travel through your home’s wiring. 
Transients are not usually capable of lighting fire to your appliances, but the voltage from transients can destroy computers, televisions, large appliances and even smoke detectors.

Surge Protectors
The best protection against transient damage is to purchase high quality surge protectors for your whole house. Be sure to select products that are UL certified.

Insurance
Check your homeowner’s policy to confirm that you have coverage for damage from electrical storms; not all policies will cover your electrical appliances for surge damage.

How To Protect Yourself During a Storm
Have a plan for your family to evacuate your home in this type of emergency.
A direct electrical strike most often results in lighting fire to your roof or attic. If you see flame or smell smoke, evacuate the building and dial 9-1-1.
Downed trees can also damage your home or car. Give large trees a wide berth during severe storms. Avoid any contact with electrical wires. Always treat them as though they are live; they often are.
Your local fire restoration experts can help in the event that your home sustains damage during a storm, but prevention and awareness can make your home and family much less susceptible to harm.

What To Expect From the Disaster Recovery Process

8/18/2022 (Permalink)

If your business has beed damaged by major disaster SERVPRO certified experts can help.

The Disaster Recovery Process: What to Expect

When businesses are hit by a major disaster and require extensive cleaning and repairs, only certified experts can help. Here is what you can expect the disaster recovery process to look like if your commercial property is impacted by a catastrophic event in Zilker, TX.

1. Storm Damage Response Teams Will Band Together
When a severe storm or hurricane rips through one area, the level of commercial damage will often require an increase in manpower. Your local damage cleanup and restoration company can lead the efforts within the community, though that may not be enough on its own. In large-scale events, these experts can rely on their corporate network of support. If needed, a surplus of certified technicians and industry-standard equipment will be available at their beck and call.

2. Extensive Cleanup Will Ensue
Whether your business has been flooded by a hurricane or damaged by a raging wildfire, the disaster recovery process will require extensive cleanup. This could involve the extraction of water and drying of the building, or removing soot and smoke buildup from the structure. Additionally, deep disinfecting and sanitizing will need to occur to get the building sterile before any repairs can begin. Trust only experts to intervene here as improper cleaning methods can cause more damage to the structure.

3. A Lengthy Repair Process Is Possible
While local storm response teams can receive additional help, the effort to repair buildings after a catastrophic event is immense. Even with extra crews working, the extent of damage in these large-scale events often means the repair process will take longer than a minor instance. The full restoration project will vary for every case, but could include full reconstruction of portions of the building.
If your business is hit by a major storm, expect the disaster recovery process to feature a large network of response teams, extensive cleanup and a longer timeline for repairs.

3 Types of Storm Shutters To Consider

8/2/2022 (Permalink)

Roll-down storm shutters are the strongest option available.

Protect Your Home With the Following Types of Shutter

If you face frequent high winds at your Bee Cave, TX, home, you want to find ways to protect your home from destruction. In a strong enough storm, even a tiny tree branch can become a powerful projectile and easily shatter a window, letting the weather into your home. Here are three types of shutters you can choose from to protect your windows during a storm.

1. Accordion Coverings
Accordion coverings are among the most popular and cost-effective choices when looking at your options. On average, they will cost you about $15-$25 a square foot, depending on what material you decide to use and whether or not you have a storm mitigation specialist install them.
Accordion coverings are well-liked because you install them once, and then they fold up alongside the windows, out of the way until you need to use them again. The one downside is that they might not look good on all styles of homes. For example, the window coverings might be too bulky and look out of place on a Cape Cod or Colonial-style home.

2. Roll-Down Storm Shutters
Roll-down coverings are the strongest option available, but they are also the most expensive - costing between $20 and $30 per square foot. The coverings are secured permanently to the framing of your home, so you never have to worry about finding a storage spot for them. When high winds hit your area, you simply need to push a button for them to automatically roll down and lock into place, protecting your windows from damage.

3. Colonial Coverings
Colonial coverings are attractive coverings that won't detract from the design of your home. The coverings are attached to either side of your window and can be closed and locked together during a storm with high winds. They can be made from fiberglass, wood, or metal and typically range from $200 to $500 per window.
Dealing with powerful weather systems can be challenging, but installing the right equipment can protect your home and keep the weather out.

How To Prepare a Commercial Building for the Spring Thaw

7/30/2022 (Permalink)

The spring thaw doesn’t have to bring flooding to your commercial building.

How to Get Ready for the Spring Thaw in a Commercial Building

As spring comes to Zilker, TX, it’s not unusual to experience flooding from the storms that sweep through the area. Snow and frozen ground can exacerbate the problem too, especially for commercial buildings built before recent flood zone elevation requirements. Fortunately, you can take a few steps to reduce the threat to both the building and your commercial operations.

Be Proactive Against Flooding
Most businesses discover there’s a problem with the drainage just before their call to the insurance company for a claim — where many discover they aren’t covered anyway. The time to think about drainage is now. If you own the building, it’s essential to protect your investment. If you’re renting, you should at least consider the impact on your inventory and operations.
There are four essential methods to protect a building from flood damage:

• Landscape often
  
• Install and maintain your gutters
  
• Clear the drains
  
• Have regular roof inspections
  
  

If you have a basement, you may also need a sump pump. Plus, after a snowstorm, you should clear enough snow to ensure the meltwater runs away from the building. Snow during a cold snap followed by heavy rain has caused more than one spring flood locally.

Don’t Ignore Late Freezes
As the spring weather gets nice in Zilker, TX, it’s easy to forget how quickly it can turn cold. If you’re not prepared, you might have a frozen pipe, which can cause tremendous damage before you discover it. Always check the condition of your plumbing after a heavy cold snap.

Address Water Damage Immediately
Many construction materials are highly effective sponges, so once a flood happens, you need to get excess water out immediately. A commercial building usually requires professional water damage mitigation experts who can bring in specialized equipment to remove standing water quickly, suck moisture out from behind walls and identify any hidden problem areas.
The spring thaw doesn’t have to bring flooding to your commercial building. A little advance work and a quick inspection after a late freeze can save you a fortune in repairs later.

4 Tips for Preventing Fires in Your Kitchen

7/14/2022 (Permalink)

Fire in an oven in a home in Bee Cave, TX.

Four Tips for Preventing Kitchen Fires

Cooking equipment is the most common source of house fires. In fact, according to the National Fire Protection Association, nearly half of home fires result from cooking. One of these kitchen fires can quickly spread to the rest of your Bee Cave, TX, house. While fire damage restoration specialists can repair your home after a blaze, you should also take steps to avoid cooking fires entirely.

1. Pay Attention to the Stove
Keep your eyes on the cooking food at all times. If you have to walk away to answer the phone or go to the bathroom, turn off the stove before you leave the room.

2. Remove Combustible Items
Oven mitts or towels can easily catch on fire if they are placed too close to an open flame. Keep these items away from your stovetop.

3. Do Not Wear Loose Clothing
Loose sleeves are quite combustible, as well. Roll up your sleeves or switch to tight-fitting outfits before you start cooking.

4. Turn Pot Handles Toward the Back of the Stove
This should prevent you from accidentally bumping into the handle and spilling the pot’s contents onto the stove. It will also limit the chances of your kids or pets knocking over the pot.

What To Do If a Kitchen Fire Occurs
Even if you follow the above tips, you still could end up with a fire in your kitchen. After all, the hot flames of a stove or oven could get out of control.
As soon as you see a small fire develop, call 911 right away. You may think you can handle the blaze yourself, but it could spread more quickly than you anticipate.
If the fire is in your oven or microwave, turn off the appliance and keep the door closed. This should smother the flames. You should also smother a grease fire by covering the flaming pan or pot with a lid.
The listed tips will keep your family safe as you prepare food. You can then enjoy the cooking process instead of worrying about a potential fire.

SERVPRO's Claims Inventory Systems Help You These 3 Ways

7/2/2022 (Permalink)

SERVPRO has a claim inventory system that can make your work as an insurance agent easier.

SERVPRO's Claims Inventory Systems

When your client in Barton Hills, TX, files an insurance claim for help with damage due to flood or fire, keeping track of all the details in terms of damage assessment and repair as well as restoration services can be difficult and time-consuming. Fortunately, professionals at SERVPRO have a claim inventory system that can make your work as an insurance agent easier.

Helping Process an Insurance Claim
Claims inventory services can help with all of the following:

• Organize claims according to loss and type of damage
• Provide comparisons on an individual and national level
• Track response times in an insurance claim
• List updates instantly
• Share data effectively
  
  

These services provide greater accuracy in reporting claims and also give you vital insights as to the right benefits your clients are entitled to while saving your insurance company money.

Information Instantly at Your Fingertips
As restoration specialists take pictures and collect vital details of the damage, they enter them into the inventory system. You can access this information easily through the management dashboard provided to you.
You have all the information available to make an accurate claim without having to visit the site or talk to the client. It saves you time because you don't need to make phone calls or sift through piles of paperwork looking for that document with the information you need. You can easily do cost comparisons of repairs of similar damages either in your area or in the other parts of the company.
When your client suffers damage through fire or flood, you need the right information so you can prepare an accurate claim that helps your client and stills saves your insurance company money. Thanks to the claims inventory system and the work of restoration professionals, your client will get needed help and a restored property that looks "Like it never even happened."

3 Steps for Reducing a Business Interruption Claim

6/27/2022 (Permalink)

Business interruption insurance may assist you with covering certain costs.

Three Steps to Lowering the Cost of a Business Interruption Claim

When your Lakeway, TX, business is affected by flooding, the time it takes to handle the cleanup and make repairs can have a serious impact on your employees and the company's profits. While business interruption insurance may assist you with covering certain costs, such as building rental fees and employee payroll, there are a few steps you can take to lower the total cost of the claim. 

1. Report the Large Water Damage Right Away 
When a broken pipe or other plumbing failure causes a major flood, reporting the issue to your insurance company as soon as possible can help keep costs low. The sooner you report the flooding, the lesser the wait time you may experience so you keep secondary damage, such as mold growth, to a minimum. 

2. Act Quickly To Reduce Claim Costs 
While most water damage issues must be handled by a professional restoration service, there are a few actions you can take to reduce damage costs and only after the building is deemed safe. One way to lower the cost of a claim is to reduce humidity in your building caused by standing water. Open windows and use fans to ensure air circulates as much as possible, which can reduce wood warping, rot and mold growth on most surfaces. 

3. Contact a Qualified Cleanup Service 
Maintaining a business connection with a qualified flood cleanup and restoration company can help you keep the cost of an interruption claim low. Experienced flooding technicians can remove harmful standing water and perform building material tear-outs that could cause future problems for interior wiring and other important systems. 
Your Lakeway, TX, commercial enterprise can suffer from flood damage that may require you to file a business interruption insurance claim. While this can be stressful, knowing how to lower the overall cost of a claim can provide you with peace of mind as you move forward with building repairs. 

Pretesting Keeps Insurance Claims Down These 3 Ways

6/13/2022 (Permalink)

Mold and other harmful bacteria can grow easily in a moist environment.

Three Ways Pretesting Reduces Insurance Claims

When your client in Oak Hill, TX, has property damage from roof damage or a leaky pipe, you need the right information to make an accurate claim. Pretesting the harmed area by restoration experts can provide you with a proper assessment of the source of the problem. They can also mitigate all damages to keep insurance costs down. Here's how.

1. Restoration Experts Can Identify the Water Source
Water damage restoration experts will inspect the area and find the source of the leak so it can be stopped. Unless the water is prevented from further entering the home, the drying process can't begin. Mold and other bacteria can grow easily in a moist environment. By finding the source and stopping it, inspection experts prevent further damage. It's an effective way to keep insurance costs down.

2. Expert Pretesting Identifies the Type of Damage for More Efficient Restoration
You don't want to just stop further damage. You need an assessment of the extent of the damage and an effective plan for restoring the property "Like it never even happened." SERVPRO's team of experts will come up with an accurate assessment of the costs. They'll also do a complete safety inspection to ensure all problem areas are rendered harmless.

3. SERVPRO Provides Detailed Information
SERVPRO's team of experts can give the insurance agent the detailed information needed to file an accurate insurance claim. Pretesting provides a detailed list of the damages along with pictures so you have an accurate idea of the actual damages and make the best decision for your clients and your insurance company.
Water damage from condensation or roof damage as well as a leaky pipe can cause devastating harm. Fortunately, with the right professional help, you can provide your clients with the help they need while saving your company money.

Flooding Solutions: 3 Ways To Use Your Landscaping to Your Advantage

6/8/2022 (Permalink)

Use heavy mulch.

Three Ways To Update Your Landscaping

If your Austin, TX, home gets frequent heavy storms and you deal with flooding, you likely want to find ways to mitigate the damage. When you modify your landscaping, you protect your home from outside flooding and potential destruction and make your property more beautiful. Here are three ways to update your landscaping to help protect you in a rain storm.

1. Install Rain Drainage Driveways
Driveways are one of the most significant contributors to stormwater runoff damage in a home. The best driveway materials for helping control rainwater are spaced paving and gravel. These materials filter the water and allow it to drain into the ground instead of funneling it directly to your home. If you can't redo your driveway and already have concrete or asphalt installed, then add drainage ditches on either side to help control the runoff.

2. Reroute Rain Spouts
During heavy rains, your rain spouts are pouring water out. If your spouts drain right next to your foundation, you will find that you have problems with outside flooding, which could make its way into your home. When this flooding happens, you'll have to contact a water damage repair specialist to repair any damage sustained.
To control the deluge, reroute your rain spouts away from the house. You can use special connectors to ensure the water goes to lower ground, well away from your home.

3. Use Heavy Mulch
When you're placing mulch in garden beds around your home, you want it to be a minimum of six inches deep and to be made of large, heavy pieces that won't easily float away. The mulch will hold the soil in place and drain the rainwater, which will keep outside flooding under control. It's also important to remember to space the mulch four to six inches from the side of your home to prevent your siding from rotting.
When you use your landscaping to help control the flooding in your yard, you'll find that you don't have much to worry about when the rain starts coming down.

Tips on How to Recover Quickly After Fire Damage Restoration

12/6/2021 (Permalink)

Blog Summary: SERVPRO advises homeowners on how to pick up the pieces after their home has experienced fire damage, including enlisting professional help.  

SERVPRO works for residents of Lakeway, TX, and the surrounding area to provide first-rate restoration services after damage from any of the elements. The company’s technicians perform everything from mold removal to restoration of belongings. Fire damage can be especially heartbreaking given the speed at which fire spreads and consumes a home. SERVPRO understands that the burden of recovering after such an event can be hard and seemingly endless and is dedicated to making the process as smooth and timely as possible. The company will get your home looking good as new again and will work with your insurance company to obtain coverage for as much as possible. The experts know just how to handle a burned home safely and work hard to fix all that’s been broken.

Some Tips on Quickly Bouncing Back from Fire Damage with Help from the Pros

1. Contact Your Insurance Right Away 

The first step to take after a home has been damaged by fire is to contact the insurance company to see what they’ll cover. A burned home is only safe to enter once the fire department deems it so, but then the damage should be documented. Insurance companies provide resources to those affected by fire and can help with finding temporary lodging while a home is repaired or rebuilt. This is where fire restoration companies like SERVPRO can be extremely helpful. These companies can work with insurance appraisers to document the full extent of the damage and help those affected get the most out of their coverage.

1. Replace Any Lost or Damaged Valuables and Documents

While the most obvious victims of fire damage are floors and walls of a home, if the fire gets to any drawers or file cabinets, many important items can go up in smoke. It’s important to work quickly to replace these items, such as:

•     Passports
•     Driver’s licenses
•     Birth certificates
•     Insurance information
•     Credit cards
•     Wills 

These and other documents will likely be needed in the immediate aftermath of fire damage, especially insurance information, so it’s important to get them replaced as soon as possible if they get lost in a fire. For items that have only been damaged but not destroyed, SERVPRO and other companies like them can work to keep them intact and even restore them. Though it may be impossible to get everything looking exactly as it did before the fire, it’s certainly possible to get close.

1. Take Care of Your Family

The last and most crucial tip on this list is to take care of those affected by the fire. While commercial cleaning services can help take care of home repairs, the most important aspect of recovery is safeguarding all those affected. Disaster relief organizations like the Red Cross can be life-savers when it comes to finding a place to stay and getting hold of the essentials. Friends and neighbors can also help, so reaching out to them can be extremely beneficial. All of the cleanup and insurance wrangling can wait until everyone is safe and sound. When the time comes to get to work repairing the damage, SERVPRO is ready to handle it and put everyone’s minds at ease. Belongings can be replaced; loved ones can’t.

SERVPRO is proud to offer fire restoration services throughout central Texas. If your home has been damaged by fire, don’t wait. Call SERVPRO at (512) 261-4790 or visit their website and use the contact form to schedule a visit today.

3 Causes of Commercial Building Water Damage to Look Out For

12/6/2021 (Permalink)

Blog Summary: SERVPRO,  near West Lake Hills, TX, lets business owners know what to look out for when it comes to water damage in their buildings and reminds those owners to call professional water damage companies as soon as they see any of these signs.

SERVPRO is the premier choice for water damage restoration in central Texas, offering safe, efficient water cleanup and damage repair at affordable rates. The SERVPRO team understands that running a business is a complicated, demanding task and that dealing with unexpected water damage on top of everything else can be stressful. That’s why calling the professionals is the right choice: they’ll do the work for you, identifying and fixing all water damage problems while working with insurance directly. SERVPRO will take the stress out of any and every commercial water damage need.

3 Causes of Commercial Water Damage to Be Aware of Before Calling in SERVPRO

1. Damage to Any of the Business’ Roofing

A loose tile or two may not seem like more than a minor annoyance, but it can be a sign of a bigger issue. When rain hits, a damaged roof can leak, causing significant commercial water damage. Water can leak down from upper floors, wreaking havoc on a whole building. It’s important to keep a building’s roof properly maintained to ensure that this doesn’t happen. That said if a damaged roof leads to the elements invading a business, SERVPRO’s professional technicians can help put everything back the way it was and get everyone back to the office quickly and safely.

1. HVAC System Issues

HVAC units work hard to cool and heat multi-story office buildings, and any breakdown or even just age can cause problems. The ducts an HVAC system uses can get worn down or damaged, and when that happens, water can leak into the building, leading to the need for mold removal or worse. HVAC units should be regularly maintained and their ducts cleaned out frequently to make sure that everything is running smoothly. Of course, even with regular maintenance, the unexpected can still happen. That’s why SERVPRO is ready to assist with mold removal or any other water damage-related needs. Mold remediation companies are always here to tackle even the toughest of mold infestations and leave every building looking and smelling its best.

1. Issues with Pipes and Sprinklers

This may sound obvious, but it can be easy to miss for those who don’t know the signs. Even if the sprinklers in a building seldom see use, it’s important to keep them maintained like any other part of the building and keep an eye out for leaks or standing water. Pipes might be more difficult, being in the walls, but wet spots on walls may be indications of old, rusted, or broken pipes. These issues should be addressed as soon as they’re noticed to minimize the damage they can cause. Northern Arizona University provides an example of the sort of guidelines that commercial cleaning services like SERVPRO follow to clean out businesses to the highest possible standard. Customers can feel secure in their choice to leave things to the experts.

SERVPRO’s team stands ready to fix any and all commercial water damage in and around West Lake Hills, TX. The team spots the signs business owners might miss, and works efficiently to restore what’s been damaged. To schedule a visit or get a consultation, call SERVPRO at (512) 261-4790 or visit the website and see what SERVPRO can do for you!

Top 4 Common Water Damage Restoration Mistakes You Should Know

12/6/2021 (Permalink)

Blog Summary: SERVPRO of Lakeway/Westlake alerts customers in central Texas to four of the most common mistakes made when restoring homes after water damage and showcases the benefits of quick and expert service from trained professionals to restore homes correctly and safely.

SERVPRO provides fast, professional service to those whose homes have been damaged by fire or water. Water damage restoration may seem like a difficult task, especially in the immediate aftermath as you sort through your sodden belongings, but restoration companies like SERVPRO are experts in getting a home back in top shape after an unfortunate water or fire incident. Though it can be tempting to try to fix what’s damaged on one’s own, it’s always best to call in those with years of experience to handle every aspect of the process with the care and attention to detail it deserves.

4 Common Water Damage Restoration Mistakes to Avoid by Relying on SERVPRO

1. Waiting Too Long to Act

It can be hard to act immediately after water damage. There are many different steps to the process of water cleanup and damage repair, and it can be overwhelming. That said, the quicker the work gets done, the better. Left unchecked, even for a short time, water can cause additional problems, leading to even more necessary work like mold removal. A home that’s been damaged by water should be tended to by professionals like SERVPRO as soon as possible.

1. Failing to See or Recognize Hidden Dangers

Not all water damage is obvious to the naked eye: what can be seen is not always the full extent of the damage. Pipes can be broken, devices can electrify the water, and other hidden dangers may be lurking underneath what is obvious on the surface. That’s why it’s so important to rely on water restoration and mold remediation companies to handle the repairs. Only trained professionals know to look for all of the extra hazards that come with water damage; they’ll make sure everything is done safely and with the proper equipment.

1. Improperly Handling Damaged Belongings

When water damage occurs and emergency water restoration is needed, many focus first on reclaiming their belongings. However, leaking water, especially water that has been left standing, can be full of bacteria, so those who handle possessions that were in that water are at risk of getting sick. This is precisely why many companies like SERVPRO of Lakeway/Westlake are trained to handle mold removal. These companies have the right safety equipment to clean and disinfect damaged belongings so they’re safe to handle. It’s important to take the right precautions when dealing with water damage, and that means calling in the right people.

1. Documenting Only Some of the Damage

Remember that with hidden dangers, only what’s seen is reported. Insurance companies will only cover reported damage, so anything that goes unreported will likely be an out-of-pocket expense. This is where hiring a restoration company is crucial. SERVPRO technicians will provide a complete list of all damage, thus helping ensure that insurance covers as much as it is able.

SERVPRO of Lakeway/Westlake provides top-notch restoration services to Austin, TX, and the surrounding areas and cities. Well-trained, knowledgeable technicians know the ins and out of water damage and know best how to identify and repair that damage safely. If your home has been damaged by water or fire, give SERVPRO a call at (512) 261-4790 or visit their website and use their contact form to schedule a visit today!

Why SERVPRO: Fast and Effective Emergency Property Damage Restoration

10/27/2021 (Permalink)

Blog Summary: The experts at SERVPRO offer residential and commercial property owners in Austin and West Lake Hills, TX, areas reliable, affordable emergency restoration services with a professional edge. 

No matter how prepared a property owner is, emergencies can still happen. When disasters strike, dependable, affordable emergency restoration services are there to help. SERVPRO of Lakeway / Westlake is home to a team of experienced restoration experts offering 24/7 emergency property damage restoration in Austin, West Lake Hills, and surrounding areas. 

Services provided through SERVPRO include damage cleanup, fire and water damage restoration services, professional mold remediation and prevention, and more. SERVPRO offers a high standard of service for every client, no matter the damage.

Why SERVPRO: Fast and Effective Emergency Property Damage Restoration

#1: SERVPRO Technicians Have Extensive Training

SERVPRO technicians strive to achieve total restoration for clients, promoting a standard of customer service that is unmatched in the restoration industry. This level of expert service is achieved through extensive onboarding training, opt-in employee training, Institute of Inspection Cleaning and Restoration Certification (IICRC) training and certification, ongoing continuing education courses, and more. These certifications help SERVPRO technicians rise above their competitors.

#2: Response Times Matter 

When emergencies strike, response times are critical for stopping and reversing property damage caused by fire, water, or mold. The longer these issues remain unresolved, the greater risk they pose to property, safety, and health. 

SERVPRO services are quick and efficient, with technicians arriving to assess damages and discuss quotes quickly anywhere in the Greater Austin area. Restoration plans will be established that meet safety and prevention timetables regarding water damage, smoke cleanup, and more.

#3: Affordable Pricing

Emergencies are unexpected and devastating, which means price matters when it comes to property damage restoration services. SERVPRO works with clients to find restoration solutions that are both effective and affordable, with upfront explanations and no hidden costs.

#4: 24/7 Service Availability

When emergencies strike, property owners often need help fast. SERVPRO technicians are available 24/7 to provide assessments, quotes, and select restoration services when property owners need them, regardless of time. Property owners can choose to contact SERVPRO experts via their convenient web form or by calling 512-261-4790.

#5: Dependable, Trustworthy Service

SERVPRO is an established name in the Austin and West Lake Hills communities, providing dependable property damage restoration services. Due to the high standards of training, certification, and ongoing education that all SERVPRO technicians participate in, every service offered through SERVPRO is safe, effective, and predictable. Property owners can depend on SERVPRO technicians to reduce the stress and chaos of emergency damage with professional, reasonably priced restoration services.

#6: Comprehensive Services

Due to their dedication to restoration and extensive training, SERVPRO technicians can provide comprehensive restoration services for every client. Water restoration companies, fire restoration companies, and mold remediation companies each may specialize in one service, but SERVPRO technicians specialize in them all. Property damage restoration services provided through SERVPRO include: 

•       Water cleanup
•       Residential water damage restoration
•       Commercial water damage removal
•       Commercial cleaning service for damage or smoke
•       Mold removal
•       And more

 Emergency water restoration and smoke and mold remediation services are also available by calling SERVPRO any time, day or night.

Reach out to SERVPRO of Lakeway / Westlake today for more information on comprehensive professional property restoration services in Austin, TX. Services and questions can be directed to SERVPRO staff at 512-261-4790.

5 Storm Damage Situations Property Owners Frequently Experience

10/27/2021 (Permalink)

Blog Summary: The experts at SERVPRO of Lakeway / Westlake explain common storm damage scenarios and the solutions residents need to recover smoothly from storm damage scenarios.

Storms are a regular part of life in Texas. For property owners, storms can spell unexpected trouble in the form of floods, physical property damage, mold, expensive repairs, and more. 

SERVPRO is an experienced team of thoroughly trained restoration technicians providing comprehensive property damage restoration services, including water damage restoration, fire and smoke remediation, and mold removal in the Westlake and Austin areas. 

Their experienced technicians shared five of the common types of storm damages that many property owners in Texas may face. For more information about storm damage or storm damage restoration services, reach out to SERVPRO today.

5 Common Storm Damage Scenarios to Look Out For

#1: Lightning and thunderstorm damage 

Thunderstorms in Texas produce their fair share of dangerous conditions, including heavy rains, lightning, and more. When lightning strikes trees, homes, businesses, powerlines, or other common structures, the damage can be anywhere from minimal to disastrous. 

Lightning strikes can cause fires, falling limbs/trees, electrical hazards, and other severe issues. Storm and fire restoration companies can help repair fire, smoke, and other damages caused by lightning strikes.

#2: Hail damage 

Big storms mean significant dangers. Hail is a type of dangerous precipitation caused by rapidly freezing water, and odds are most people have experienced it in some form. The size of hail ranges from pea-sized to grapefruit, but even smaller hail can cause considerable damage. 

Broken windows, dented rooftops, bent vents, damaged siding, and other issues are typical in areas that experience frequent hailstorms. Storm damage restoration companies like SERVPRO work to restore and remediate damages caused by hail and help property owners take preventative measures when possible. 

#3: Storm-related flood damage 

Heavy storms often produce significant rainfall that can cause flooding in rivers, lakes, and ponds. When flooding occurs, property damage can happen in many forms, including ground displacement, flooding basements, commercial properties, and homes, and more. Following flood damage, mold can set in and cause further damage, making properties unsafe for use. 

Because floods happen quickly, emergency water restoration services are available to provide fast solutions to flood damage. Water cleanup providers and water restoration companies offer various services designed to make properties safe for use again. 

These experts remove water and work with clients to establish a restoration, repair, and prevention plan. In the weeks after a flood, mold remediation companies provide mold removal and mold growth prevention to help streamline the property damage restoration process.

#4: Wind damage 

Thunderstorms, tornadoes, hurricanes, and other types of storms can produce damaging winds that threaten both life and property. When these storms happen, property owners often face a range of damages, including: 

•       Damage from falling limbs or trees
•       Broken windows
•       Damaged rooftops or lost shingles
•       Lost or damaged siding
•       Damage to signage, stands, or other fixtures
•       And more

#5: Winter storm damage 

While the Austin area rarely sees heavy snowfall, winter storms can still test the structural integrity of homes and businesses. Many property owners are unprepared for below-freezing temperatures, often leading to burst pipes. Storm restoration companies like SERVPRO help property owners recover from winter storm damage by restoring structures and remediating water damage, among other services. 

Contact SERVPRO for more information about storm damage and property damage restoration, including commercial water damage restoration and commercial cleaning service in Lakeway, TX. Call 512-261-4790 today.

List of Do's and Don'ts Before Your Fire Damage Restoration Company Arrives

10/27/2021 (Permalink)

Blog Summary: SERVPRO provides Lakeway, West Lake Hills, and Austin, TX residents with the knowledge to take informed action before receiving fire damage restoration services.

Fire is truly a devastating force. Fires can start for many different reasons, including natural causes such as lightning and unnatural causes such as unattended campfires, electrical shortages, and more. No matter the cause, fires can cause irreversible damage to commercial properties and homes. 

SERVPRO helps home and business owners begin the recovery process by providing trustworthy, affordable fire damage restoration services in West Lake Hills, TX, and surrounding areas. SERVPRO is a comprehensive property damage recovery service offering water cleanup, mold removal, commercial cleaning services, and more.

List of Do's and Don'ts Before Your Fire Damage Restoration Company Arrives

DO: Turn off utilities 

A critical first step that property owners should take when facing fire damage is to immediately turn off all utilities, including electric, water, and gas. If possible, turn these utilities off at any main valves, breakers, or other primary structures until professionals check them for safety.

DO: Take precautions

Avoid sitting on furniture or inhabiting spaces where smoke, ash, or other particles may contaminate fabrics, surfaces, or air. Wear respirators or air filters and other appropriate safety gear when working in or handling any objects impacted by fire damage.

DO: Check your insurance policy

All residential and commercial property owners dealing with fire damage should consult their insurance policies as soon as possible. Many home and business insurance policies offer some limited coverage for fires in specific situations. 

Reach out to insurance companies for clarification about insurance policies and answers to any questions before calling any restoration professionals. Insurance companies typically select their restoration providers for any needed services and may not cover services from other contractors.

DO: Take notes, save original documents, stay organized

Following fire damage, an important task for home and business owners is to collect original documents such as deeds and property receipts. These documents will help in the restoration process and provide the necessary documentation for any insurance claims. Keep these documents handy and organized for ongoing fire restoration and insurance needs.

DON’T: Tamper with damage

While it may be tempting to clean or provide DIY fixes immediately after a fire, it’s best to wait for professional services. Spaces can be unsafe for many reasons, including: 

•       Structural damage
•       Smoke
•       Toxic chemicals
•       Hazardous objects
•       And more 

Professional fire damage restoration services like those provided by SERVPRO help determine which spaces are unsafe and restore those spaces by rebuilding, removing smoke, cleaning vents, and more.

DON’T: Use electronics or appliances

After a fire, don’t attempt to operate any modern appliances like computers, microwaves, TVs, radios, or other technology. These objects may be affected by heat or smoke damage, and using them could cause harm to people or the appliances themselves.

DON’T: Consume food items or canned goods 

Food and canned goods that received damage from heat or smoke damage may be toxic. These products are not safe for consumption, and property owners should discard them when it is safe to do so. 

Sometimes, more than one type of damage occurs as a result of a fire. Fire restoration companies, mold remediation companies, and water restoration companies may all specialize in one service, but SERVPRO specializes in them all. 

For more information about proper fire restoration procedures and professional fire damage restoration services, reach out to the professionals at SERVPRO. Use their convenient web form or call 512-261-4790 today.

Four Ways a Damage Restoration and Cleanup Company Like SERVPRO Can Make Life Easier After a Disaster

9/22/2021 (Permalink)

Blog Summary: The disaster cleanup experts at SERVPRO offer four reasons to call a competent damage restoration team to help get life back on track after flooding, fires, or storms.

SERVPRO is a nationwide fire, water, and storm damage restoration service run by independent franchisee teams. The SERVPRO professionals assist with disaster management and cleanup across the country after floods, fires, storms, and other serious events that happen unexpectedly. Their slogan sums up SERVPRO’s unique philosophy, and the team cares about making the area look “Like it never even happened,” so that everyone can move on with normal life.

Four Great Reasons to Choose SERVPRO for Damage Restoration and Cleanup

Anyone who has seen the aftermath of a severe storm, fire, or water disaster can attest to its destructive power. These events cause widespread, city-wide damage, and experienced damage restoration companies like SERVPRO of Lakeway / Westlake deal with these disasters daily. Below, they explore why relying on one of the best fire and water restoration companies in the region is a great way to move forward.

#1 Time Is of the Essence For All Types of Damage Restoration

The faster the water cleanup process starts, the better. When severe weather places a home or business at risk of collapse or contamination, water will leak into places it shouldn’t and wreak havoc. Both residential and commercial water damage is detrimental to the building and its occupants, especially when mold or sewage leaks make an appearance. 

SERVPRO leads the pack in emergency water restoration and mold removal services in the area with lightning-fast responses to ensure they catch the damage on time. The team's stellar service also means that home and business owners can enjoy lower damage restoration costs and quicker recovery.

#2 Effective Damage Restoration Requires Professional Equipment

The damage restoration technicians at SERVPRO are experts in the field. They use top-notch equipment to restore homes and businesses to their original condition. The setup enables efficient work and superb attention to detail.

As one of the premier mold remediation companies available, SERVPRO uncovers all hidden areas of damage and quickly attends to the infestation. No commercial cleaning service can match this meticulousness, especially without the right tools and technology.

#3 Reputable Insurance Companies Fully Support Damage Restoration

A natural disaster brings a lot of stress with it, and negotiating with an insurance company is not high on the priority list for most of SERVPRO’s damage restoration clients. Part of the reason local homeowners and businesses trust SERVPRO’s expertise is that we work directly with the insurance company after a flood, storm, or fire.

As one of the most experienced water and fire restoration companies in town, SERVPRO is happy to advise clients on the best ways to file successful insurance claims. Our clients can enjoy peace of mind as we set to work to restore their homes and businesses, regardless of their insurance provider.

#4 Damage Restoration Professionals Mitigate Health Hazards

Severe storms and other emergencies carry a surprising number of health effects beyond the immediate risk to life and limb. Short-term and long-term risks abound, including:

• Soot and chemicals from fire damage that makes it difficult to breathe
• Widespread mold growth after a flood or rainstorm that causes health effects.

SERVPRO removes these visible traces of fire, wind, and water, but they also focus on finding and eradicating all the invisible risks too. Even after the worst disaster, a home or business can be safe again with damage restoration services from these seasoned professionals.

Contact SERVPRO of Lakeway / Westlake at (512) 261-4790 today for comprehensive storm and water damage restoration in Bee Cave, TX, and the surrounding communities

Three Things To Do Before The Professional Water Damage Restoration Specialists Arrive on the Scene

9/22/2021 (Permalink)

Blog Summary: The professional team from SERVPRO discusses three important tasks to help home and business owners prepare for the water damage restoration process.

SERVPRO is a nationwide fire and water damage restoration company with plenty to offer residential and commercial property owners in the wake of a disaster. The trusted company provides unmatched damage restoration services and water cleanup for the health and safety of the local community. SERVPRO is also certified with the IICRC and fully trained in mold removal and remediation.

Three Things To Do Before SERVPRO’s Water Damage Restoration Team Arrives

A flood or severe storm wreaks untold damage on a home or business, and both residential and commercial water damage can be severe. Emergency water restoration companies like SERVPRO handle these catastrophes daily, helping victims win back their living and working spaces and clean up the mess. The team works quickly and efficiently, especially with water damage restoration efforts. 

Homeowners and businesses can relax when SERVPRO’s water damage restoration team is on the way, but there are three essential tasks to do first:

#1 Turn Off the Water

Even if the water damage starts with a flood or storm, it is still a good idea to turn off the water source to the property at the main switch. There might be unseen damage or strain on the system, so rather be cautious and give the pipes and outlets time to settle down. If the water originates from a burst pipe, sump pump, well, or another leak, turning off the inlet to the property will also prevent further issues. 

If the flooding does not originate from within the home, turning off the water at the main water valve can still prevent further water damage in the ensuing cleanup operation.

#2 Remove Any Important Belongings

Before attempting to rescue possessions, all homeowners and businesses should carefully evaluate the water level within the building. Has it risen above any electrical outlets? If so, it is not safe for anyone to enter the water or even step into wet areas without professional training and equipment; no object is more important than a life. 

If the building has a safe, dry area and safe access is still possible, move any important or valuable belongings away from the flooded area. It gives the SERVPRO water damage restoration experts more room to work and increases the chances that we can save the item from further damage and mold growth. Fabrics, furniture, and other drenched possessions typically sustain severe damage, but fast removal is sometimes enough to mitigate the deterioration.

#3 Ventilate the Area

One of the most dangerous aftereffects of a flood is unseen mold growth. Even fire restoration companies have to deal with the threat of mold after a fire, and it is imperative that this destructive element does not find the right conditions to thrive. An adequate flow of fresh air is the enemy of mold growth, which likes dark, damp spaces.

Homeowners and businesses can decrease the likelihood of unwanted organic growth by ventilating the area well and keeping windows and doors open. Avoiding the need for mold remediation companies later also means exposing any hidden pockets of moisture in porous or fibrous materials. After flooding, it is better to proactively remove any “soggy” belongings or furnishings when it is safe to do so. 

A standard commercial cleaning service cannot match SERVPRO’s fast, efficient results. When homes and businesses in Austin, TX work with us, it is “Like it never even happened.” Contact the Lakeway / Westlake SERVPRO water damage restoration team today at (512) 261-4790 for water damage restoration and other emergency cleanup services.

How to Pick the Best Commercial Restoration Team for Fire or Water Damage

9/22/2021 (Permalink)

Blog Summary: Picking the best commercial restoration company to handle water or fire damage can be tricky. The experts at SERVPRO have seven proven tips for business owners looking to find the right team for property restoration in Austin.

Fire and water damage—which often go hand-in-hand—can do a devastating amount of damage very quickly. Unfortunately, delayed action or improper restoration techniques can lead to even more costly repairs. Working with an experienced fire and water restoration company is crucial to minimizing both the risk of further damage and costs.

However, with hundreds of water and fire restoration companies in the Austin area, it can be challenging to find the right option. The experts at SERVPRO are here to offer proven tips to choose the best commercial damage restoration team for water or fire damage.

How to Pick the Best Commercial Restoration Team for Fire or Water Damage at Your Business

1.24/7 Availability

Fixing water or fire damage as soon as possible minimizes the risk of long-term property damage. For instance, quick water cleanup can prevent mold growth, eliminating the need to worry about the extra cost of mold removal services. That’s why it’s best to look for fire or water restoration companies that offer 24/7 services.

2.Response Time

24/7 availability is a solid place to start, but the company should also offer fast response times 24/7. Generally, that means looking for an emergency water restoration company. These providers have the training and equipment to arrive fast and get the job done fast.

3.Choose Local Contractors

Choosing a local contractor for commercial water damage or fire damage restoration has several benefits. For example, a local contractor will usually arrive faster to provide fire or water cleanup services. A local contractor will also be familiar with the local laws and permitting that govern commercial restoration projects here in Austin.

4.Licensed and Insured Company

It’s best to only work with licensed water and fire restoration companies. A license shows that a company has received proper training, proved its competence, and adheres to the industry standards and best practices.

Likewise, only hire an insured commercial restoration company. Working with an insured contractor prevents the risk of having to pay for any damage or injury that occurs during the property restoration process.

5.Certifications

Having industry certifications alongside the necessary licenses proves that a restoration company is willing to go the extra mile to provide customers with the best services. As certifications require yearly renewals, certified companies also need to keep upgrading their skills and learn the latest and best solutions.

Looking for commercial restoration companies with well-known, respected certifications, such as:

AMRT (Applied Microbial Remediation Technician)

ASD (Applied Structural Drying Technician)

IICRC (Institute of Inspection Cleaning and Restoration Certification)

6.Equipment and Expertise

Depending on their specialty, not all restoration companies will have the equipment and expertise to handle both water and fire damage. For example, mold remediation companies may not have experience with smoke damage. As such, before hiring a company, verify that they have the equipment and expertise to provide the specific type of commercial cleaning service needed.

7.Customer Reviews

If a company has mostly positive reviews, chances are they offer quality services. However, avoid simply picking a company because they have positive reviews. Some less-than-reputable contractors generate their own fake reviews. Consider the company’s overall review profile as a whole alongside other factors, such as their certifications and licensing.

About SERVPRO of Lakeway

SERVPRO is a top provider of commercial restoration services with 1,700+ franchise locations across the US. They offer rapid response times, hold the highest certifications in the industry, and are dedicated to nothing less than exceptional customer service.

Experience their industry-leading fire, water, and mold remediation services in West Lake Hills, TX today by dialing (512) 261-4790 or emailing mpraytor@SERVPROhydepark.com. Alternatively, visit their office at 12600 Hill Country Boulevard, Suite R-275, Bee Cave, TX 78738, or follow them on Facebook to learn more about commercial damage restoration.

SERVPRO: Important fire safety tips for retail stores

8/24/2021 (Permalink)

Blog summary: SERVPRO shares how retail stores can prevent fire damage by following certain precautions.

Fire safety tips for retail stores

Retail stores are usually at high fire risk. By creating a fire protection plan, managers and store owners can minimize fire dangers, protect their clients, and continue running a flourishing business. SERVPRO, a fire damage restoration service, shares some advice.

Identifying the common fire hazards in retail stores:

• Electrical wiring/outlets
• Lighting
• Gas lines
• HVAC/furnace systems and motors
• Kitchen/break room cooking appliances
• Potentially flammable products like chemicals, clothing, paper
• Vandals
• Lightening

5 fire safety tips

1. Utilize a daily fire safety checklist 

Making fire prevention a part of daily routine is the first step towards fire safety. This safety checklist must be followed by employees daily and every task must be ticked off at the closing time. Here’s what this daily checklist can include:

1. The routine must include inspections, repair, and maintenance of electrical wires, gas lines, plumbing, utility connections, and all fire-protection equipment. This ensures that these items don’t pose a fire hazard and function properly when needed.
2. Keep flammable items such as paper, clothing, and chemicals away from electrical outlets, flames, and static electricity. 
3. Keep the kitchen or break room with a hot plate, toaster, or cooking surface, grease-free and clear of clutter. Cooking is one of the biggest causes of commercial fires in the country. 
4. Dispose of the trash properly - away from electrical and gas appliances that can spark a fire. Trash should not block doorways and evacuation paths during emergencies. An uncluttered space allows for more safety.

2. Monthly inspection of fire extinguishers 

Fire safety and prevention are incomplete without well-maintained, portable fire extinguishers. It is imperative to ensure they are functional in the event of a fire. 

Some basic fire extinguisher rules and recommendations:

1. Within 75 feet: The distance to the nearest fire extinguisher in any given direction should not exceed 75 feet.
2. The right extinguisher: For every kind of fire, there is a specific fire extinguisher. ABC-class extinguishers put out fires caused by flammable liquids, electronic equipment, and burning paper or plastic. K-class are meant to be used in kitchens and within 30 ft. of cooking equipment.
3. The staff must be trained on how and where to use extinguishers 
4. Monthly inspections as per OSHA (Occupational Safety and Health Administration) and NFPA (The National Fire Protection Association) should be conducted by trained employees to ensure the pressure gauge is on full (needle to green), the hose intact, and the pin securely in place. Annual inspections must be performed by a certified professional and reported to the appropriate organizations.

3. Employee training

Proper employee training that is in tandem with NFPA and OSHA standards must be conducted by the business owners. All employees must be trained on fire safety protocol, evacuation procedures, and the use of fire safety equipment. Employees must know the location of all fire extinguishers and fire exits and the procedure to escort customers to safety. A mandatory annual fire safety refresher course is a must for all staff.

Assigning employees specific tasks such as shutting off gas and electrical power and evacuation helps to be more organized during a fire incident.

4. Fire sprinkler inspection and maintenance

Regardless of the size of the store and volume of merchandise, fire sprinklers and/or fire suppression systems are the best line of defense against fire damage and loss of life. However, a sprinkler or fire suppression system that has not been maintained and is not code-compliant is useless. Unfortunately, not all retail businesses are required by law to have these systems. Businesses that do install these systems must get their quarterly and annual inspections conducted by a state-licensed technician and as mandated by the NFPA code.

5. Fire Alarm Monitoring 

No fire safety plan is complete without fire alarm monitoring. This system cuts down on firefighter notification time and speeds up their arrival, saving merchandise, property, and lives. It also ensures that all false alarms are ruled out before alerting for help. This is especially helpful when the store is closed and there is no one to watch the store. Statistically, arsonists were responsible for setting 10,200 non-residential fires in 2018, a 15% increase over ten years. Fire alarm monitoring helps thwart such ill intentions.

Following these tips can really help prevent a fire disaster and the accompanying losses in terms of money and lives. In case of fire damage, retail store owners must reach out to a professional fire damage restoration company such as SERVPRO to restore their property to its original glory.

Why SERVPRO?

• SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, Westlake, or anywhere else can quickly access the services. 

• With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.

• The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For fire damage restoration services, call SERVPRO of Lakeway / Westlake today at (512) 261-4790

SERVPRO: Storm damage tips for homeowners

8/24/2021 (Permalink)

Blog summary: This SERVPRO article explains the initial steps property owners can take after the storms have ceased. 

Storm damage tips

A tornado, hailstorm, or thunderstorm can cause devastation for miles. These natural occurrences can lead to severe property damage, including flooding and wind damage. SERVPRO, a storm damage restoration service, shares the following storm damage restoration tips that homeowners can follow.

• Insurance claims

Irrespective of DIY or professional restoration, insurance must be taken care of first. 

1. Take photos of the damage as proof to the insurance agent at the earliest.
2. Homeowners’ insurance generally covers sudden, accidental damage such as a tree falling and damaging the house roof during high winds and thunderstorms. 
3. But some homeowners' policies may exclude windstorms and hail damage. Read the policy thoroughly or talk with the insurance agent.
4. Since flooding from natural disasters is generally not covered in these policies, homeowners need to buy separate flood insurance from The National Flood Insurance Program. 

• Assess home damage

If homeowners have evacuated the house, they must receive the safety clearance from the local authorities before returning to the house. Basic safety precautions must be followed after the storm such as avoiding fallen power lines and standing water.

1. Plumbing - Water damage is highly likely after a storm due to the flash floods and sewage backup.

• Inspect the pipes inside and outside the house (irrigation systems).

• Switch off the water supply. If not possible, at least turn off the water valves to toilets and sinks. 
• Sewage backup in the shower or under the toilet indicates a clogged or broken sewer line. This is an issue best managed by a professional team. 

1. Roofing - A damaged roof is a candidate for further water damage.

• Inspect the roof for missing shingles. However, some roof damage may not be visible from the ground and would need an expert inspection. A professional roofing team such as SERVPRO can help. 
• Often there may be a need for a temporary solution to prevent the water from seeping in. A professional team can address this until a permanent solution is found and applied. 
• A professional team has the expertise and the equipment to address roofing issues and prevent any further damage.

1. Electrical

• The electricity supply must be switched off.
• Appliances exposed to water must be serviced by an expert before being used. 
• Watch out for frayed wires and sparks.
• Exposed wires are a danger and require the attention of an electrician. The power should remain off until the electrician has assessed the situation. 
• Exterior breaker boxes, although rain-tight, may succumb to a major storm. Any water infiltration in the box must be addressed by an electrician and only then should the power be turned on.
• Avoid metal fences as they may be an electrocution risk due to dangling utility wires.
• Branches or trees that have fallen on power lines must be cleared or cut by a professional team.  

3. Flooding

A flooded house is best addressed by a professional restoration company such as SERVPRO with its state-of-the-art equipment, experience, and IICRC certifications.

For a DIY restoration, homeowners must use protective gear such as boots, gloves, eye protection, and a respirator.

1. Mitigate the water damage by removing standing water as soon as possible.
2. Use a pump or squeegee the standing water.
3. Use a vacuum only if it’s a true wet-dry vacuum.
4. Remove all contents that may have absorbed the contaminated floodwaters such as carpeting, carpet padding, furniture, and drapes.
5. Use air movers and dehumidifiers to dry out the area. Homeowners may have to purchase or rent this equipment. 
6. Dispose of all medicines, cosmetics, and foods that have been submerged in floodwaters.
7. Inspect the walls and floors for hidden moisture, and remove the damaged portions to prevent mold growth. However, a thorough detection of moisture requires sophisticated devices that homeowners may not have access to.
8. Clean floors and cabinets with detergent and then disinfect them.  
9. Keep photographic documentation of the damaged items that are being disposed of, for insurance purposes. A professional team may have a more discerning eye when it comes to identifying items that are salvageable.

4. Automobiles 

1. Automobiles may get easily damaged by floodwaters, tree branches, or debris.
2. An insurance agent must be notified of any automobile damage.
3. Temporarily cover broken windows to prevent further damage.
4. Create an inventory of valuables that are lost or damaged in the car. 

5. Beware of scams

It is not uncommon for scams to emerge during these catastrophes. However, by following certain criteria during the hiring process, homeowners can ensure they are not taken advantage of. 

1. Work with local and renowned contractors. Ask for reviews and recommendations.
2. Pay when the task is completed and is at par with industry standards. Preferably pay with a check or a credit card.
3. Beware of any “now or never” offers from contractors.
4. Ask for a written estimate of damage and cost. 
5. Hire companies that are licensed and certified by IICRC.

Why SERVPRO?

• SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, West Lake Hills, or anywhere else can quickly access the services. 

• With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.

• The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For storm damage restoration services, in Austin, TX, and surrounding areas, call SERVPRO of Lakeway / Westlake today at (512) 261-4790.

SERVPRO: 6 safety tips to help homeowners sail through wildfires

8/24/2021 (Permalink)

Blog summary: This SERVPRO article explains how homeowners can prepare for the wildfires and protect themselves and their families during this natural disaster.

Wildfire safety tips to follow 

In 2021, 37,803 fires have burned more than 3 million acres across the United States so far, as per NIFC (National Interagency Fire Center). Wildfires wreak havoc on life and property every year. SERVPRO with its disaster recovery team shares some safety tips against wildfires.

1. Be aware

Wildfire refers to a large, unplanned blaze in a rural or forested area. These fires often spread during summer and fall due to high volumes of dried vegetation. Lightning, arson, discarded cigarettes, and spontaneous combustion are some of the common causes of wildfires. Open areas with abundant vegetation and a dry climate are at a higher risk of wildfires.

The danger of wildfire is heightened during prolonged periods of hot and dry weather.

1. Be prepared

Preparation is imperative before the wildfire season arrives. There must be clear procedures, plans, and protocols within households and the neighborhood in anticipation of wildfires.

1. Insurance: Homeowners in wildfire-prone areas must check if their policy covers wildfire damage and if not, they must invest in one. 
2. Plan: An evacuation plan is an indispensable safety step. Due to the unpredictable nature of wildfires, multiple evacuation routes must be prepared. as the spread of fire can be unpredictable. This plan must be detailed to ensure there is minimum loss and discomfort. It may include:

• Contact information of relevant people such as family members, workplace, schools, doctors, and utility companies.
• Important documents such as birth certificates, social security cards, insurance policies, and photos of the property for insurance purposes.
• Locations of temporary shelter with friends or acquaintances, local disaster center, hotels for long-term stays, and evacuation routes.
• Investigation of potential hazards in local neighborhoods and nearby factories and farms. This information is important while deciding the evacuation route. 

1. Pack an evacuation kit: A wildfire can arrive in minutes unexpectedly. In an emergency where homeowners may have to evacuate their homes, an evacuation kit must be ready and easily accessible. It can include items such as:

• N95 masks to help filter out harmful, airborne particles 
• Three days’ supply of clean, bottled water
• Three days’ supply of dry or long-life food supplies
• Blankets
• Changes of clothes
• The evacuation/wildfire plan
• A portable radio
• Flashlights
• Mobile phone
• First aid kit
• Medications
• Any pet supplies and carriers
• Stay informed

1. Stay informed
   Preparation is possible only when sufficient information is available. Listen to local news, sign up for the community warning system, and stay up to date with the Emergency Alert System (EAS) to know about any imminent dangers and evacuation announcements.

3. Protect the house: Some simple steps can provide some protection to a house and increase the chances of its survival during a wildfire.

1. Inside the house

• Use Class A roofing material such as slate, or asphalt. 
• Install Class B pressure-treated shingles or shakes. 
• Procure a smoke alarm for every bedroom and in each zone of the house.
• Maintain and test smoke alarms monthly and change their batteries annually. 
• Consider fire sprinklers. 

1. Outside the house - Create a defensible space around the house by following the below-mentioned guidelines.

Within 30 feet of the home

• Remove combustible materials such as dried leaves and pine needles.
• Chop down any tree limbs that are 15 feet or closer to the ground to prevent the fire from spreading into the property’s tree line.
• Store any unused flammable lawn furniture.
• Install a non-flammable decor, such as gravel.

Within 100 to 30 Feet of the house

• Create “fuel breaks” such as gravel pathways or driveways in the property to halt the spread of a fire. 
• Cut tree branches that are 8 feet or closer to the ground.
• Clear combustible vegetation.

Within 200 to 100 feet of the house

• Continue to clear combustible vegetation.
• Plant trees far apart so their branches do not touch.

Designate water resources
In preparation for the wildfire, homeowners must ensure ample garden hose as well as water sources such as swimming pools, ponds, lakes, wells, and fire hydrants. Ensure that the fire department can access these if the need be. 

4. Beware of the dangers

Fire: In case of an alert by the EAS of a wildfire, homeowners must evacuate at the earliest. In case of delay, homeowners must follow the below tips if the fire reaches the house.

1. Cover face with a protective layer such as a mask or a damp cloth to limit smoke inhalation. 
2. Keep low and head away from heavy smoke and fire. 
3. Move against the wind as this is likely to be the opposite direction of the fire.
4. If too close to the fire, avoid walking on embers and dampen clothes to prevent flames from catching.

Smoke: Smoke from a wildfire can spread over large distances. Therefore, homeowners may be at mercy of harmful smoke even before the fire reaches the area. Carbon Monoxide and toxic particles found in smoke may lead to nausea, light-headedness, chest pain, and, in extreme cases, suffocation. It can also cause damage to the lungs. 

• Keep checking the EAS and local news for updates on the status of the smoke.
• Endeavor to limit smoke inhalation by staying inside with doors and windows closed.
• Wear N95 masks to filter out harmful smoke.

5. After the fire

Returning to a fire-damaged property is safe only if certified by an emergency service.  When returning home, it is advised to:

• Wear proper protective attire. 
• Stay vigilant for broken floorboards, shattered glass, and other hazards. 
• Watch out for ash pits and hot spots. Even after a fire is extinguished, small fires can flare up without warning. 
• Turn off utilities to avoid any risk of electric shock or gas leak. 
• Assess the damage to the property and its contents
• Contact insurance providers. 
• Refrain from cleaning up until an insurance representative has arrived on site. 
• Share with the adjuster an inventory of damaged items and/or photos of the property before the damage. This documentation is really helpful while estimating and settling the claim.

6. DIY salvage

Protective clothing when salvaging possessions after a fire is imperative. In case of limited damage, homeowners may be able to salvage the house and its content themselves, to some extent. Moving the damaged items out of the house and into the open air helps. However, fire, smoke, and water damage affect different materials in different ways. In case of structural damage, DIY is no longer an option. Therefore, before diving into a DIY restoration, homeowners must contact their insurance adjusters and ideally speak to a fire damage restoration service such as SERVPRO. 

A wildfire’s path cannot be changed but homeowners can follow the above safety tips to prevail through the wildfires. 

Why SERVPRO?

• SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, West Lake Hills, or anywhere else can quickly access the services. 

• With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.

• The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For fire damage restoration services, call SERVPRO of Lakeway / Westlake today at (512) 261-4790.

SERVPRO Shares How it Eases and Expedites Insurance Claims

7/19/2021 (Permalink)

Blog summary: SERVPRO shares how hiring SERVPRO makes insurance claims easy for property owners.

How does SERVPRO make insurance claims process a cakewalk?

When properties are damaged due to storm, fire, water, or mold, the first two steps that a property owner takes are to call the insurer and the restorer. What if one call could take care of all insurance and restoration concerns? 

SERVPRO shares below why it is a preferred vendor for many local and national insurance companies and therefore one of the best restoration companies for property owners: 

1. Keep claims down: SERVPRO aspires to provide the best service to property owners and their insurers. The team works hard and smart to keep the claims cost down while still providing the best services possible for customers.

2. Emergency response to claims: Restoration is an industry where a slow pace is unacceptable and unsuccessful. With its swift and skillful Disaster Response team, SERVPRO makes the customer a priority. Insurance companies work with reliable restoration companies like SERVPRO to ensure that the damage is checked at the earliest, restoration is commenced swiftly, and therefore claims remain low and realistic. This is in the best interest of the insurer and the property owner. SERVPRO’s immediate response ensures everything is being done to limit the damage.

3. Pretesting reduces claims expense: Restoring property is less expensive than replacing property. With its experienced team, latest technology, and upgraded methods, SERVPRO conducts extensive pretesting on every loss to determine the extent of possible restoration. This ensures that the claims expenses remain low and the property owner is not overwhelmed by expenses that are not covered by its insurer.

4. Claims inventory service: An itemized loss inventory is created by the SERVPRO professionals to organize and expedite the claims process. An Excel formatted report and pictures of important items help the insurer understand the situation swiftly and hasten the claims process, which means the property can be restored sooner and life can return to normal.

5. Electronic claims information: SERVPRO’s Claims Information Center provides fast, accurate information to insurers to enable them to make sound decisions. This includes a complete electronic job file, online access to all files, informative reports to improve results, and performance comparison to industry standards. This information is another way of ensuring the claims process is swift, uncomplicated, and fair.

6. Superior, time-tested training: Franchises are trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at its state-of-the-art IICRC Approved Training Facility. This makes SERVPRO a reliable partner for insurance companies and a reliable restoration company for property owners. 

7. Vendor qualification compliance and professionalism: In association with most local and national insurance companies, SERVPRO uses only qualified vendors. This commitment results in:

• A Customer Care Center to achieve prompt handling of the claim.
• Implementation of best practices and job process programs.
• National Accounts qualification criteria and annual compliance checks.
• Crew and vehicle standards.
• Insurance requirements.
• File documentation requirements.
• Quality assurance program.

A SERVPRO professional's job is to reassure the customer, perform quality service, and report to insurers quickly. Working together, SERVPRO and insurance companies strive to save everyone’s time and money. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are made available to insurers within hours. All this effort and structure is dedicated to ensuring that the property owners can have their insurance claims processed quickly, have their property restored to its original glory, and can return to their lives and businesses as usual.

With such advantages to the property owners and insurance, it is not a surprise that SERVPRO is one of the most preferred restoration companies in the country. Clients can check with SERVPRO to confirm if their insurer is a partner.

Why SERVPRO?

• SERVPRO is one of the most preferred partners for local and national insurance companies in the country.
• SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, Westlake, or anywhere else can quickly access the services. 

• With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.

• The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For restoration and cleaning services, call SERVPRO® of Lakeway/Westlake today at (512) 261-4790.

SERVPRO of Westlake/Lakeway suggests several steps to maintain HVAC systems to prevent any water damage

7/19/2021 (Permalink)

Blog summary: SERVPRO recommends several maintenance tips for HVAC systems that can help prevent any water damage.

Ways to prevent HVAC Water Damage

The Heating, Ventilation, and Air Conditioning (HVAC) system that is not maintained has the potential to cause extensive water damage to homes and businesses. The usual suspects are clogged drains, frozen evaporator coils, and pipes that are not connected correctly. SERVPRO recommends various ways to maintain HVAC systems and prolong their lifespan, and avoid any possible water damage: 

• Change the filter regularly

• What is the job of a filter? It filters dust, pollen, pet dander, and other small particles out of the air so that the inhabitants can breathe. These particles are trapped in the filter, preventing them from recirculating throughout the property.
• Type of filter: Check the instructions manual and understand what type of filter is needed.
• Prevent overwork: A new filter prevents the unit from overworking, which can cause freezing and then defrosting on the evaporator coils.
• HEPA filters: Changing the high-efficiency particulate air (HEPA) filters once a month is ideal. The frequency of changing the filters depends on the type of filter and the frequency of use.
• Professional help: If the filters are inside a furnace or air handler, it is a wise idea to hire a contractor to change the filters. 

• Clean the condenser

• What is a condenser? The condenser is the exterior portion of the air conditioner or heat pump that functions efficiently in the presence of proper airflow.
• Clean it: Remove any dirt or other debris accumulating on the condenser once a year.
• Maintain distance: Keep a distance of at least two feet between the unit and plants in the yard.

• Inspect the condensation drain line

• What’s a condensate line? Its job is to keep moisture from building up inside the home and, specifically, inside the HVAC unit.
• Check the flow: While the AC runs, ensure that the water is flowing to the drain from the condensation line opening.
• Clean the drainage holes: Use a paper clip or wire to clear the drainage hole on the base of the cabinet (beneath the evaporator fins). The condensation line needs to be cleaned every three to six months.
• Flush the line: Once or twice a year, use an algaecide, a commercial solution, or regular bleach to prevent the formation of mold or algae.
• Pipe orientation: Check that the pipe is oriented correctly, especially after a rocky weather incident. 
• Shut-off valve: Instal an overflow shut-off device on the drain line to automatically turn off the A/C unit in case the drain line backs up.

• Install a condensation pump

• What’s a condensation pump? A condensation pump is a specific type of pump used to pump the condensate (water) produced in an HVAC (heating or cooling), refrigeration, condensing boiler furnace, or steam system.
• Dispose of excess water: This pump helps excess water flow into the proper disposal drain.
• Safety float switch: Instal a safety float switch to automatically shut down the power to the AC unit when condensation builds up. This prevents the risk of water overflow.

• Check the overflow drain pan

• What is a drain pan? It collects any water that has overflowed due to a clogged drain line. Over time, the metal or plastic in these pans may get damaged, resulting in leaks and water damage.
• Check for leaks: Patch up small holes or cracks using epoxy glue or replacing the pan entirely.
• Regularly clean: Rinse the pan with a bleach-water mixture to get rid of any dirt or mold growth.

Most of these tasks are DIY, but there may be instances when professional help is needed to prevent damage. Other HVAC components such as ductwork, furnace flames, grills and registers, AC compressors, and the thermostat are not meant to be handled by amateurs. To prevent any water and mold damage, and prolong the life of the HVAC unit, owners must hire a professional restoration and cleaning company such as SERVPRO.

Why SERVPRO?

• SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, Westlake, or anywhere else can quickly access the services. 

• With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.

• The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For clean-up services in West Lake Hills, call SERVPRO of Lakeway / Westlake today at (512) 261-4790.

SERVPRO: Fire Safety Tips to Follow While Grilling

7/19/2021 (Permalink)

Blog summary: The article by SERVPRO talks about the various steps homeowners should follow to ensure fire safety during grilling.

11 safety tips to follow while grilling

Come July, the barbeque season arrives, bringing with it the smell of delicious feasts and the sound of get-togethers. Unfortunately, it also brings a higher incidence of home fires caused by a grill or smoker. 

Statistically, July is the peak month for grill fires. From 2014-18, fire departments visited an annual average of 8,900 home fires involving grills, hibachis, or barbeques per year, including 3,900 structure fires and 4,900 outside or unclassified fires. These grill fires also cause serious thermal injuries, sending an average of 19,700 patients per year (2014-2018) to emergency rooms. SERVPRO, a fire damage restoration company, shares some tips homeowners can follow to prevent grill fires.

Things to do

1. Keep a distance: The grill must be kept at least 10 feet away or even further from the house and the attached portions such as carports, garages, and porches. Grills, both charcoal and gas, should not be used underneath wooden overhangs as the fire could flare up into the structure above. Children and pets must also stay away from the grill area.

2. Clean the grill regularly: Grease and fat from the last grilling session must be cleaned or it can become a source of flare-ups.

3. Inspect for gas leaks: A solution of half liquid dish soap and half water can be rubbed on the hoses and connections to check for leaks. Upon turning the gas on (with the grill lid open), if the soap forms large bubbles, it indicates the hose is damaged and needs to be replaced, or the connections are not tight enough.

4. Put decorations far from the grill: Decorations create a beautiful ambiance for a barbeque get together but it also provides fuel for fire. Objects like hanging baskets, pillows, and umbrellas are often made of artificial fibers, making them combust quickly. Steer clear of these objects for fire safety.  

5. Keep a spray water bottle handy: In case of a minor flare-up, a water spray can douse the fire easily without ruining the food.  

6. Learn to use a fire extinguisher: Keep a fire extinguisher close by and know how to use it. Fiddling with the extinguisher can delay the fire suppression process and prove fatal. Call the firefighters if using a fire extinguisher is unfamiliar. 

7. Use starting fluid carefully: For charcoal grills, use only charcoal starting fluid, if needed. Never add charcoal fluid or any other flammable liquids to the fire. The charcoal fluid must be kept out of the reach of children and away from heat sources. 

Things not to do

8. Turn on the gas with a closed grill lid: One must never make this mistake as it causes gas to build up inside the grill, and when it’s opened and lit up, it can fireball and explode in the face.

9. Leave a grill unattended: All food preparation must be done in advance before lighting up the grill. This ensures that grills are under a watchful eye at all times. 

10. Overload with food: Overloading the grill with fatty foods can lead to fat drips flaring up and out of control. Not only is overloading a fire risk, but it is also not the ideal way to cook a tasty grilled meal. 

11. Light up an indoor grill: A small indoor grill may seem safe but is actually a fire hazard because it releases carbon monoxide, a deadly colorless, odorless gas. This gas in a closed area can suffocate everyone present. 

Why SERVPRO?

• SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, West Lake Hills, or anywhere else can quickly access the services. 

• With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.

• The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For fire damage restoration services, in Bee Cave, TX, and surrounding areas, call SERVPRO of Lakeway / Westlake today at (512) 261-4790.

SERVPRO Busts Five Storm Damage Myths for Homeowners

6/23/2021 (Permalink)

Blog summary: SERVPRO gives details on the myths floating around about storm damage that usually leads to further losses for homeowners. SERVPRO shares the truth about storm damage in this article.

Debunking the myths about storm damage

A storm forecast is a sign to gear up and prepare for the worst-case scenarios. After the storm is past, there are damages that every homeowner needs to review and mend. But there are a lot of myths surrounding storm damage that cause homeowners immense loss simply due to misinformation. SERVPRO debunks certain myths around storm damage that can help homeowners make the right decisions at the right time when it comes to storm damage restoration.

Myth #1: No evident sign of damage means there is no damage

Fact: Once the storm is over, a visual survey of the property is the next step homeowners need to take. A roof that has not collapsed or isn’t showing visible signs of damage does not indicate it is undamaged. A minor crack, small puncture, or dent can grow bigger and cause considerable water damage if not addressed as soon as possible. The hidden signs of roof damage can be:

1. Shingle bruises

A loose roof shingle is easily spotted but a shingle bruise can be seen upon closer inspection only. Bruises are small, dark spots on the shingles where an impact of hail causes the granules to come loose.

1. Nicks & dents in soft metals

Hail can damage the roof by causing nicks and dents in the soft metals. These dents are indicators that the roof must be closely examined for shingle bruises as well.

1. Loose granules

Roofs generally lose granules over time. After a storm, roof damage is indicated by a marked increase in the number of granules that may go undetected as they will be found on the ground or in the gutters.

A professional roofing expert can detect these unnoticeable damages to the roof and save the roof from further disintegration. 

Myth #2: All storm damage is covered by roofing warranties

Fact: There is a common misconception that a new roofing system means all storm-related damage is covered in the warranty. In fact, most roofing companies and manufacturers exclude storm and hail damage from roof warranties. Even with an updated coverage, a roofing warranty will be redundant if the storm damage is undocumented and left unchecked.

Myth #3: Not filing a claim won’t raise the premium

Fact: After a storm, an insurer is likely to raise the home insurance rates whether a claim is filed or not. A property in a storm-prone area and a history of filed claims increase the likelihood of the premium going up. So a timely claim is a wise move even in case of minor damages as it allows a prompt restoration of the house. 

Myth #4: Minimal damage means there’s no need to file a claim

Fact: Even minor damage to a roof is a strong ground for insurance claims. If this minor damage is left unaddressed, there are possibilities of major roof damage which may not be covered by insurance due to negligence. 

Myth #5 Insurance company will cancel a policy if the homeowner files a claim 

Fact: If a homeowner is paying premiums on time, insurance companies cannot cancel a policy as per law. 

A professional storm damage restoration team such as SERVPRO of Westlake/Lakeway has the experience and the expertise to assess the storm damage accurately, take precise actions to correct the damage, and even advise the homeowner in matters of insurance.

Why SERVPRO?

• SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, Westlake, or anywhere else can quickly access the services. 

• With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.

• The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For storm damage restoration services in Lakeway, Tx, call SERVPRO of Lakeway / Westlake today at (512) 261-4790.

SERVPRO: Flood Damage Risks and Preventive Measures for Commercial Buildings

6/23/2021 (Permalink)

Blog summary: The SERVPRO article discusses the risks posed by storm-related flooding to commercial buildings and the preventive measures that can be taken to mitigate the impact of these floods.

Flood damage risks and preventive measures for commercial buildings

Weather phenomena including cyclones, hail storms, and torrential rain can cause immense water damage to commercial buildings. SERVPRO mentions the several risks that these weather conditions pose to commercial buildings: 

• Structural failure

Flooding can cause severe structural damage to a commercial building that can make the property unsafe. This not only creates liability and causes insurance challenges for the property owners, but entails massive and expensive repairs.

• Mold growth

Mold grows in the presence of moisture and can lead to several health effects. Mold can grow inside floors, walls, cabinets, and even the air ducts if the water damage is not checked at the earliest. 

• Concrete cancer

Concrete in commercial buildings is reinforced with steel bars or mesh, which corrodes in the presence of air and water. Corroding steel then expands, resulting in ‘spalling’ - a cracking of surrounding concrete. This concrete cancer can spread if not arrested in time. 

• Leaks

Leaks caused by storms can ruin the contents of the property, such as furniture, equipment, electrical systems, and other items. It can also cause ceiling, wall, and floor damage.

• Diminished property value

Storm damage can severely impact property values. Without correct or sufficient preventive measures, a commercial property can lose value to flood damage.

Preventive measures for commercial buildings

Rising river beds, tropical storms, heavy surface rainfall, or excessive rainfall in a short period, can damage commercial properties. There are certain preventive measures property owners can take to keep commercial buildings safe from impending damage.

• Assess the property: Identify vulnerable points and make repairs or amendments accordingly. Examine drain pipes and roofing and address any loose tiles or fixtures on balconies or terraces. Find ways to prevent water damage on flat roofs, where puddles can form after rain.

• Flood-proof basements: Give attention to basements as they could prove to be the best way to keep the building dry in case of flooding. Caulk the cracks, patch foundation walls, and install a sump pump in the basement. An underground car park with leaking pipes or water damage can cause cracks and damage to the surfaces, damage parked vehicles, and pose a safety risk to occupants. Exterior excavation waterproofing, crack injections, and waterproofing from the ground up can flood-proof the building’s basement.

• Improve landscaping: Graded landscaping will allow water to run down and away from the property foundation. Downspouts should be relocated so that water from the roof falls far from the property foundations.

• Clean up: Cleaning out gutters, downspouts, as well as roof and perimeter drains before a storm arrives will prevent water from backing up into the building.

• Inspect the HVAC system: The buildings’ heating, ventilation, and air conditioning system is extremely vulnerable when it comes to water damage. Any power outages or electrical surges must be prevented by elevating the HVAC and securing it with tight bolts and a waterproof cover.

Getting a professional assessment of the property for potential risks is one of the best preventive measures that commercial building owners can take. SERVPRO of Lakeway/Westlake is an experienced commercial restoration company that can be contacted for water, mold, and storm-related damage restoration.

Why SERVPRO?

• SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, West Lake Hills, or anywhere else can quickly access the services. 

• With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.

• The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For commercial cleaning services, in Bee Cave, TX, and surrounding areas, call SERVPRO of Lakeway / Westlake today at (512) 261-4790.

SERVPRO Busts the Myths Surrounding Water Damage Restoration

6/23/2021 (Permalink)

Blog summary: The SERVPRO article busts the myths that exist about water damage restoration and discusses the facts that property owners should be aware of.

Busting the myths around water damage restoration

There are several myths that people believe about water damage restoration that must be debunked. In this blog post, SERVPRO discusses the most common myths and facts about water damage restoration. 

Myth #1: Call the insurance company immediately

Fact: Contacting the insurance company first can cause major delays in the cleanup and repair process, and even lead to loss of certain insurance claims. In case of water damage, these are the steps to follow:

1. The priority is the safety of all occupants.
2. The second step is contacting a local water damage restoration company like SERVPRO for the immediate removal of water. Standing water can worsen the damage and lead to secondary damage such as mold growth.
3. A restoration company can help assess the damage and work with the insurance company and help with the insurance claim.
4. Call the insurance company.

Myth #2: DIY water damage restoration is enough

Fact: Water removal is a crucial but only a small step in the complete water damage restoration process. A DIY approach or renting equipment to cleanup may not prove to be fruitful in the long run. Why?

1. Amateur cleanup by property owners cannot address the water that seeps into the minute cracks and crevices. These obscure water particles quietly damage the property and show up much later as chipped paint, discoloration, sagging ceilings, or warped floors. 
2. Property owners do not have the expertise to operate the equipment.
3. It takes property owners much longer to clean up compared to the time professionals would take.
4. The delay in the removal of water can lead to mold growth - secondary damage - which means more expense and loss.

A professional water damage restoration team undergoes extensive training programs and certifications to become the subject experts. Moreover, professional help is useful when it comes to damage assessment and insurance claims.

Myth #3: Insurance covers everything

Fact: Most insurance companies do not cover flood damage or secondary damage such as mold or mildew. Therefore, it is advisable to review one’s insurance coverage to understand what the insurance policy covers. In case there seems to be a requirement for more coverage, property owners can upgrade the policy, especially if they live near flood-prone areas. It is unwise to wait for a disaster to strike before reviewing the coverage. 

Investing in flood insurance is a good investment.  

Myth #4: The water will dry by itself

Fact: Water damage restoration is not just about removing water from the premises. It entails a long procedure that includes damage assessment, water extraction/removal, drying and dehumidification, cleaning and sanitizing, and restoration of contents and structure. The process ensures that there are no remnants left of the damage that can cause mold growth or structural damage to the property in the future. 

A professional water damage restoration service like SERVPRO will utilize a scientific approach to the water cleanup that will constantly monitor and document the entire drying process from beginning to end.

Myth #5: Water damage doesn’t stink

Fact: Water will seep into the floors and walls if the restoration process has not been carried out professionally. Over some time, mold spores will grow and a nasty smell will persist. This mold does not only smell bad but also may cause certain health effects on the occupants of the premises.

Additionally, mold removal can prove to be quite an expensive and tedious process.

Myth #6: If it’s not visible it isn’t there

Fact: Invisible water damage can be caused by burst pipes and leaks inside walls and floors that are not noticeable. A leak in the sewage can be especially harmful to health if it is undetected and left unaddressed. A professional water damage restoration team can investigate and give the right assessment.

Myth #7: Wood structures and carpets cannot be saved post water damage

A timely and professional water cleanup ensures that there is no mold growth. Professional restoration companies have the expertise to assess if certain structures and contents can be saved. They also have the technology and equipment to restore wood floors and structures such as stairs as well as carpets and upholstery. The factors that decide the fate of these elements are the swiftness with which restoration is done and the quality of the wood and carpets.

Why SERVPRO?

• SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, Westlake, or anywhere else can quickly access the services. 

• With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.

• The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For water damage restoration services, call SERVPRO of Lakeway / Westlake today at (512) 261-4790.

The SERVPRO clean-up team discusses generic guidelines for businesses to protect against pandemic virus contamination

5/18/2021 (Permalink)

Blog summary: Tips to follow for businesses to protect against a pandemic virus and how Certified: SERVPRO Cleaned can help businesses.

Clean-up and disinfect to protect businesses and clients

Owing to the spread of the pandemic, customers have become wary of visiting shops, restaurants, and businesses in their community. How can businesses combat this fear and assure their customers that they are safe when they visit?

In these unprecedented times, businesses and commercial spaces must follow certain practices and a routine clean-up as recommended by the CDC and followed by the SERVPRO clean-up team.

Clean and Disinfect

1. Clean: Once a day, cleaning with products containing soap or detergent reduces germs on surfaces by removing contaminants and may also weaken or damage some of the virus particles, which decreases the risk of infection from surfaces. 
2. Disinfect: Using the disinfectants approved by the U.S. Environmental Protection Agency kills any remaining germs on surfaces, which further reduces any risk of spreading infection.

If there is no confirmed or suspected virus in the space, one cleaning or disinfecting is usually enough.

Routine Cleaning

1. What Needs to Be Cleaned?

The more people a surface is touched, the higher the risk. Prioritize cleaning high-touch surfaces. The CDC encourages the cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

2. How Often To Clean?

• High-touch surfaces should be cleaned at least once a day. 
• More frequent cleaning might be needed when a space is occupied by young children and others who may not consistently wear masks, wash hands, or cover coughs and sneezes.
• If the space is a high-traffic area, more frequent cleaning may be needed.

3. The Resources and Equipment Needed

Ensure the availability of cleaning products and the personal protective equipment (PPE) appropriate for cleaners and disinfectants (if needed).

4. Protect oneself and the Cleaning Staff

• Ensure cleaning staff is trained on the proper use of cleaning (and disinfecting, if applicable) products.
• Wear gloves for all tasks in the cleaning process.
• Wash hands with soap and water for 20 seconds after cleaning and after removing gloves.
• Special considerations should be made for people with asthma. 

5. Other surfaces to clean and disinfect

• Soft surfaces such as carpet, rugs, and drapes
• Laundries such as clothing, towels, and linens
• Electronics such as tablets, touch screens, keyboards, remote controls, and ATMs
• Outdoor areas such as on sidewalks, roads, or groundcover – are not necessary, effective, or recommended.

It may be challenging to manage these multiple requirements to ensure a safe space for clients. A clean-up and restoration company like SERVPRO can help dissolve these challenges.

Why SERVPRO?

Certified: SERVPRO Cleaned at Lakeway/Westlake is a defensive viral pathogen cleaning program that brings a higher standard of cleanliness to the shops, restaurants, and businesses in the community. A Certified: SERVPRO Cleaned shield on the facility assures a commitment to a higher standard of clean. Here are the 3 C’s followed by SERVPRO:

CONSULT

A tailored cleaning program to meet the client’s needs.

• A Cleaning Protocol Specialist who understands the client’s business will be duly assigned.
• Programs are based on a range of factors: type of industry, business type, size of space, amount of high-frequency touchpoints, foot traffic, and congestion points.

CLEAN

Proactive and emergency response cleaning program.

• Trained and experienced in biohazard cleaning and decontamination for porous and non-porous surfaces - always adhering to the highest standards set by the CDC.
• EPA-approved products, including the proprietary cleaning agent SERVPROXIDE, a hospital-grade disinfectant that is certified by the National Sanitation Foundation for direct food contact surface use.

CERTIFY

A commitment to clean for employees and consumers. 

• Leverage SERVPRO's trusted brand to reassure customers and employees that steps are being taken to keep the space at the highest level of cleanliness.
• Communication touchpoints include a Certified: SERVPRO Cleaned window emblem, signage, marks for digital footprint, and more. 

With an industry-leading, proprietary training program, cleaning solutions, and remediation processes, SERVPRO is helping businesses across the country function safely. 

Call Now

For clean-up services for your business in West Lake Hills, call SERVPRO of Lakeway / Westlake today at (512) 261-4790.

Smoke and soot and how the SERVPRO fire restoration process works

5/18/2021 (Permalink)

Blog summary: Details on the impact of smoke and soot after a fire damage event and SERVPRO’s restoration process and services.

The aftermath of a fire

Once the fire is extinguished, smoke and soot residue settles into the property. Soot is a very fine, black powder substance (0.25 µm in size), which binds to walls and fabric. Smoke is a visible collection of a variety of solid, liquid, and gas particles left unburned during the combustion process. Soot and smoke spread incredibly quickly throughout a fire-damaged property, causing discoloration of walls and leaving a lingering odor. 

A fire restoration company must be able to ascertain the various kinds of smoke and their behavior patterns. This is crucial to help decide the most effective cleaning method:

1. Wet Smoke – Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary. 
2. Dry Smoke – Paper and Wood; Fast burning, high temperatures, dry, powdery, non-smeary residues. 
3. Protein – Virtually invisible, discolors paints and varnishes, extreme pungent odor. 
4. Fuel Oil Soot – Furnace Puff Backs. 
5. Other Types – Tear gas, fingerprint powder, and fire extinguisher residue.

Soot and smoke have the following impact, if not addressed within a day or two or some hours, in some cases, of the fire damage:

1. May cause health effects
2. Painted walls and wood furniture can become permanently stained if not addressed quickly. 
3. Metal surfaces can rust and corrode when smoke and soot particles are left sitting too long. 
4. The odor will settle into contents and if not cleaned effectively and swiftly, the damage may be irreversible.
5. The longer the delay, the more extensive the damage and the higher the cost to arrest further damage and restoration.

One must follow the emergency fire tips until the professional help arrives. A fire restoration company like SERVPRO follows the following steps to bring the property back to pre-fire condition:

Step 1: Emergency Contact

Once a call is made to SERVPRO, the restoration process begins. The representative will ask questions regarding the fire damage event that will help determine the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

• Surveying: Inspect the property with the client to determine the areas that have been affected. 
• Pretesting: The cleanability of surfaces is pretested as per the SERVPRO® Franchise System process designed to identify those items that will be restorable. 
• Assessment: Finally, a summary of the findings and explanation of the best steps for restoration is shared with the client. 

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, SERVPRO can board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. SERVPRO uses dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot from All Surfaces

Specialized equipment and techniques are utilized to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

SERVPRO cleans, sanitizes, and disinfects all of the restorable items and structures that are damaged by fire. A variety of cleaning techniques are used to restore belongings to pre-fire conditions. Removing odors using industrial air scrubbers and fogging equipment is also a specialized service that is available.

Step 7: Restoration

Restoration is the final step—getting the home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Other services that SERVPRO can provide:

1. Clothing, carpets, and upholstery cleaning
2. Cleaning, buffing, and polishing of metals such as silver and brass
3. Floor finishing hard surface floors can be mop cleaned, stripped, sealed, and refinished if conditions warrant them
4. Document/photograph restoration for valuable keepsakes that are irreplaceable
5. Electronics cleaning removes the residues, which may cause corrosion leading to electronic failure in the device
6. Artworks may be cleaned of soot or smoke by technicians or further subcontracted to a professional art restorer
7. Ductwork may be needed if smoke is detected
8. Additional cleaning may be needed to remove heavy soot and prepare walls and ceiling for sealer and paint
9. Move-outs may be needed to prevent further damage to the contents during the restoration process
10. Contents Claim Inventory Service helps in the creation of a comprehensive room-by-room inventory, enabling easier content settlement

Why SERVPRO?

• SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, Westlake, or anywhere else can quickly access the services. 

• With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.

• The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For fire damage restoration services, call SERVPRO of Lakeway / Westlake today at (512) 261-4790

Tips to be prepared for hurricanes and winter storms

5/18/2021 (Permalink)

Blog Summary: SERVPRO discusses in detail the various steps to take in preparation for a storm and how the SERVPRO helps in storm restoration services.

Preparation is the best defense

Hurricanes

Hurricanes are accompanied by storm surges and inland flooding, which have historically been the number one and two causes of loss of life. As a result of high winds and water from a storm surge, homes, businesses, and crops may be destroyed or damaged, public infrastructure may also be compromised, and people may suffer injuries or loss of life.

Additionally, hurricane-related hazards don’t disappear when the weather clears. There is an aftermath that lasts for weeks and maybe even months.

• Before the storm - Prepare

The best way to combat a storm is to be prepared with an emergency plan before disaster strikes. SERVPRO suggests some Hurricane and Tropical Storm Emergency Preparedness tips in the event of a weather-related disaster. These can protect human life as well as property.  

Build a basic emergency supply Kit 

A basic kit should be stocked to supply each of the family members with water and food for at least three days. Consider including food for pets, as well as any necessary medications in the kit. 

• Water (one gallon/person per day)
• Three-day non-perishable Food supply
• Manual Can Opener
• Battery-operated radio, preferably an NOAA Weather radio
• Flashlight and extra batteries
• First Aid Kit Whistle (to signal for help)
• Local Maps Important Documents, such as copies of Insurance Policies, identification, and Bank Account information Matches (in a waterproof container)

2 . After the storm surge

Storm surge could be life-threatening. If the water does enter the structure through the flooding of a creek, stream, or river, or if it has filtered through insulation during its intrusion, it is considered to be black water and could cause health effects. Here are some dos and don'ts suggested by SERVPRO until the disaster recovery team arrives: 

:

• Avoid contact with contaminated items as much as possible.
• Take the greatest caution while entering the property.
• Wear sturdy shoes and protective clothing when dealing with flooded areas.
• Do not attempt to operate any electrical equipment while standing in wet or damp locations.
• Throw away all foods—even canned goods—that have come into contact with floodwaters.
• Remove and prop wet upholstery and pillow cushions for drying.
• Wipe excess water from wood furniture after removal of lamps and tabletop items.
• If the property has a crawlspace, beware of excess moisture that can foster mold growth in that area.

Winter storms

These are precipitation that is mainly snow, sleet, or freezing rain. Often coupled with strong winds and below-freezing temperatures, winter storms can be dangerous.

Before the storm - Prepare 

1. Weatherproof the property - During the year, checking and maintaining the property would prove worth the effort and enable a prepared response:

• Insulate any water lines that run along exterior walls so the water supply will be less likely to freeze.
• Caulk and weather-strip doors and windows.
• Insulate walls and attic.
• Install storm or thermal-pane windows or cover windows with plastic from the inside.
• Repair roof leaks and cut away tree branches that could fall on the house or other structures during a storm.

2. Get chimney or flue inspected every year

If a fireplace or wood stove is expected to be used for emergency heating, make sure the chimney or flue is inspected yearly, without fail. The local fire department can make a recommendation or one can be found online.

3. Install a smoke detector and a battery-operated carbon monoxide detector

• These two gadgets must be installed near a fireplace, wood stove, or kerosene heater if there is a possibility of the heating to be used. The gadgets must be tested monthly and the batteries must be replaced twice a year.
• Keep a multipurpose, dry-chemical fire extinguisher nearby.
• All fuel-burning equipment should be vented to the outside.
• Every winter, get the furnace system and vent checked by a qualified technician to ensure optimum functioning.

4. Keep a thermometer indoors

A human body’s ability to feel a change in temperature decreases with age and therefore an easy to see thermometer can be very handy. Since older adults are more susceptible to health effects caused by cold, check the house temperature often during the winter months.

5. Prepare the car 

Traveling is best avoided but in emergencies, the car must be ready. Therefore the following steps must be taken: 

• Get the vehicles serviced as often as the manufacturer recommends.
• Get the radiator system serviced or check the antifreeze level with an antifreeze tester. Add antifreeze as needed.
• Replace windshield-wiper fluid with a wintertime mixture.
• Replace any worn tires and fill low tires with air to the proper pressure recommended for the car 
• Keep the gas tank almost full to avoid ice in the tank and fuel lines.
• Keep the car in good working condition. Be sure to check the following: heater, defroster, brakes, brake fluid, ignition, emergency flashers, exhaust, oil, and battery.

6. Create a car emergency kit

• Cell phone, portable charger, and extra batteries
• Items to stay warm such as extra hats, coats, mittens, and blankets
• Windshield scraper
• Shovel
• Battery-powered radio with extra batteries
• Flashlight with extra batteries
• Water and snack food
• First aid kit with any necessary medications and a pocket knife
• Tow chains or rope
• Tire chains
• Canned compressed air with sealant for emergency tire repair
• Cat litter or sand to help tires get traction, or road salt to melt ice
• Booster cables with a fully charged battery or jumper cables
• Hazard or other reflectors
• Bright colored flag or help signs, emergency distress flag, and/or emergency flares
• Road maps
• Waterproof matches and a can to melt snow for water

7. Tune in to weather forecasts, and check supplies.

Listen to weather forecasts regularly and check emergency supplies, including emergency food and water supply, whenever a winter storm is expected. Weather forecasts provide several days of notice to prepare.

8. Bring the pets indoors

If pets can’t be brought inside, provide adequate shelter to keep them warm and make sure they have access to unfrozen water.

These steps must be followed until help arrives. When a storm damage restoration company like SERVPRO arrives, the highly qualified technicians will assess the damage and create a report. Based on this report, technicians will be appointed to deal with water, fire, and mold damage besides any requisite building and cleaning services.

Why SERVPRO?

• SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, Westlake, or anywhere else can quickly access the services. 

• With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.

• The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For storm restoration services, call SERVPRO® of Lakeway/Westlake today at (512) 261-4790.

Avoid Winter Water Damage at Home in Texas with These Useful Water Damage Restoration Tips

4/22/2021 (Permalink)

Blog Summary: Texas residents don’t need to spend thousands of dollars on winter water damage restoration services and continuous cleanup operations. Follow these essential four water damage prevention tips from the professional team at SERVPRO to safely get Bee Cave and the surrounding communities through the cold season.

Reuters reports that deteriorating climate conditions mean that US residents can expect a 61% increase in flood damage costs over the next three decades. Texas is particularly vulnerable to severe storms during the winter. The water cleanup experts at SERVPRO expect continuous flood cleanup and commercial water damage restoration in the cold seasons to come.

Four Easy Ways to Avoid Winter Water Damage

SERVPRO is one of the top water restoration companies in Bee Cave, Texas. They have helped countless local households and businesses deal with water damage and mold removal related to flooding and other emergencies. While Bee Cave residents can’t do much against massive storms, SERVPRO provides four methods to soften the impact and prevent water damage this winter.

#1 Insulate Pipes Carefully

Frozen pipes commonly lead to extensive water damage and mold growth and much trouble for the homeowner. These pipes typically remain hidden for most of the winter, expanding as they freeze. The extra pressure on the pipes then results in small cracks and ever-increasing pressure, eventually leading to a burst.

While Bee Cave, Texas, doesn’t have to endure many freezing nights, those temperatures are even more dangerous when they do appear. Residents don’t expect to experience frozen pipes in the usually warm climate, and many people fail to take precautions.

Avoiding a water removal service or commercial cleaning service is only possible if homeowners work closely with a water damage restoration company like SERVPRO in the warm season. Some recommended precautions by the SERVPRO technicians include:

• Insulating pipes that are regularly exposed to cold air. The entire pipe needs insulation, including corners and elbows.
• Keeping faucets open during below-freezing weather. It helps to reduce the pressure in the pipe system and minimizes the chances of cracks or bursting.
• Leaving the heating on during vacations. Vacations are long periods when homeowners aren’t able to monitor the weather or take precautions. If it’s a winter vacation, leave the heating on at home to prevent indoor pipes from freezing.
• Check pipes regularly for leaks. Self-checks and regular maintenance are especially helpful after the first cold snap of the season.

#2 Clean Gutters Regularly

Gutters are an essential part of the roof structure, directing water away from the building. However, leaves, nests, and general dirt or debris can quickly block gutters from doing their job. The result is overflowing water straight down the walls and into cracks and crevices.

The solution is for homeowners to clean their gutters twice a year: once in spring and fall. The gutters will perform as expected and keep the building free of water damage and corrosive elements. If the task seems tedious, why not request the help of a water damage restoration service like SERVPRO?

#3 Maintain the Water Heater

A lifespan of eight to ten years makes water heaters easy to neglect for the mild winters in Bee Cave, TX. However, older water heaters tend to accumulate corrosive sediment, which quickly leads to leaks. These issues often remain undetected for long periods, resulting in intense flooding and water damage that requires a professional building restoration service.

Regularly servicing the water heater will cover this eventuality. Check for cracks and ensure proper repairs before the winter. In many cases, replacing an aging heater saves on maintenance and energy efficiency, so it is well worth considering as the heater nears the eight-year mark.

#4 Call a Water Damage Restoration Company like SERVPRO

Water damage isn’t something that homeowners can ignore easily. A small leak may lead to massive water damage restoration costs and many other problems. Mold growth may also cause health effects, requiring timely services from mold remediation companies, like the specialists at SERVPRO. 

SERVPRO provides many effective services, including a reliable fire damage restoration service, flood cleanup, and air duct cleaning service. For water damage restoration or help with preparing a West Lake Hills residence for the winter, visit SERVPRO of Lakeway / Westlake online. They are available 24/7 at (512) 261-4790 and on Facebook.

How to Stay Healthy and Safe During a Fire Damage Restoration and Cleanup Operation in Texas

4/22/2021 (Permalink)

Blog Summary: Water and fire damage is deeply unhealthy when left unchecked. Fires leave behind plenty of toxic chemicals and damage the integrity of the residential or commercial structure. The SERVPRO team provides four tips on how to stay safe during a fire damage restoration. 

As a local fire damage restoration service, the SERVPRO team has worked with hundreds of families in Bee Cave, Texas. One of the biggest concerns that residents express is how to keep healthy and safe after a fire when most people are in a hurry to get their life back in order. Recovery after a fire is challenging, and a commercial cleaning service and water removal company like SERVPRO eases the burden considerably.

Four Health and Safety Tips to Optimize Fire Damage Restoration and Cleanup

According to the Fire Protection Research Foundation, fires cost Americans over $328.5 billion in 2014. Texas is prone to wildfires in the summer, especially in Bee Cave, TX. There are also house fires due to poor electrical wiring and simple accidents that become physically and emotionally jarring experiences.

The SERVPRO professionals provide four tips for handling fire damage restoration while staying safe and healthy.

#1 Don’t Enter the Property

Fires produce volatile organic compounds (VOCs) and potentially toxic ash. The substances stay behind for days or even weeks after the flames die down. Entering a fire-damaged building is dangerous without appropriate safety equipment, and residents should never enter the property unless escorted by a licensed professional.

Most fire and water restoration companies have stringent security protocols in place to protect their specialists. These highly trained fire damage restoration technicians can quickly identify potential hazards and work to avoid them on-site.

#2 Ask a Professional About Salvageable and Hazardous Items

Smoke contaminates porous items, even those that people expect might be safe. Smoke-contaminated food and other perishable items are toxic, and SERVPRO technicians remove these potentially hazardous items as part of the fire damage restoration service.

People also tend to discard items that look unsalvageable where restoration is possible. Working with SERVPRO professionals should prevent most of these issues and restore what’s left of the property. 

#3 Be Patient and Accept Support

When the commercial water damage that plagues an area after a fire becomes obvious, the event’s emotional turmoil hits home. Everything will go back to normal after the water removal and mold remediation companies leave. A fire damage restoration service takes time to work through each aspect of the process, including the building restoration service, flood cleanup service, air duct cleaning service, and more.

SERVPRO handles every aspect of a fire damage restoration, including the insurance company and any health and safety concerns. The support allows families the time they need to deal with the losses involved, knowing that a caring service is helping them make rational decisions about the restoration process. 

#4 Trust the SERVPRO Professionals

A professional fire damage restoration service safeguards the health and safety of all residents after a fire. The homeowners enjoy clear instructions on how to proceed and a rapid, effective restoration so that they can move forward. SERVPRO technicians understand the mental anguish around lack of control after a fire, and they do everything they can to restore a sense of normality to the scene.

SERVPRO is a fire damage restoration service that offers mold removal, water cleanup, water damage restoration, and many other services. Find more information by calling (512) 261-4790. Follow SERVPRO on Facebook to see more about how SERVPRO serves the Bee Cave, TX 78738 community.

How Commercial Damage Restoration Can Help a Business Mitigate the Effects of a Fire

4/22/2021 (Permalink)

Blog Summary: The effects of a fire are devastating in any context, but SERVPRO can help Bee Cave, TX, businesses mitigate these issues. They provide four tips for how to take advantage of their comprehensive commercial damage restoration service after a business goes up in flames.

According to the National Fire Protection Association, commercial damage restoration services saw the US fire loss rate at $25.6 billion in 2018. Many damages occurred as commercial water damage or flood cleanup after a blaze or wildfire dislodged natural waterways or soil. Mitigating the effects of fire on a business is possible, and fire and water restoration companies like SERVPRO offer four ways to help business owners move forward.

Effects of Business Fires and How Commercial Damage Restoration Helps

SERVPRO has spent several decades helping businesses restore their services after a fire in Bee Cave, Texas. These professionals understand the unique challenges facing local business owners, and the commercial damage restoration process helps in four primary areas: property damage, downtime, morale, and water damage.

#1 Property Damage

Fire damage can be challenging to assess, and even a small one can do a significant amount of damage. After the fire, soot and ash corrode surfaces and affect the building’s structural integrity. The longer a building stands untreated, the more severe the consequences (and the more expensive it is to restore).

SERVPRO offers an efficient commercial cleaning service that addresses all these aspects of property damage. Their trained team safely removes soot and ash while simultaneously dealing with structural issues under their comprehensive building restoration service. The team also evaluates which items are salvageable or require immediate disposal to ensure safety on-site. 

#2 Trading Downtime

After a fire, the site is closed for health and safety reasons. Hazardous materials and the building’s structural integrity compromise the area in ways that are not always obvious. Only trained technicians in safety gear can enter the scene, and there is bound to be downtime.

It can affect business, reducing income and producing additional costs. The downtime may also reach beyond profit, harming a company’s reputation and lowering consumer trust. That’s why fire and mold remediation companies like SERVPRO work quickly to ensure that the building is safe in the fastest possible time.

SERVPRO understands the need for minimal downtime, but they also prioritize health and safety for the sake of everyone in the building. Their trusted process includes evaluating the building networking to employ the extensive franchise resources for expert assistance. If they need to work around the clock to reduce downtime, it is possible to do so and still adhere to stringent safety protocols.

#3 Employee Morale

Fires are traumatic, even without injuries. Employees that work in a damaged office will remember the experience, and a poorly handled recovery will quickly lower morale and productivity. Some employees may also find other work during the enforced downtime period or feel the effects of trauma around what they’ve seen or felt during the emergency.

A commercial damage restoration service like SERVPRO erases all evidence of a fire, including smoke smells, burn marks, and other physical damage. Employees will have time to heal as the workplace falls back into its normal routines. 

#4 Residual Water Damage

A surprising and unpleasant side-effect of fires is the water damage due to fire fighting attempts. It causes structural damage, mold, and lingering odors. Comprehensive commercial damage restoration like SERVPRO’s includes:

• water removal,
• water damage restoration
• soot and odor removal
• contents restoration and cleaning 
• mold removal
• an air duct cleaning service to remove mold spores.

SERVPRO has worked with countless companies in Bee Cave, TX, offering reliable fire damage restoration service with a mix of talents to tackle any commercial damage restoration project. Visit the company directly at their Bee Cave, TX 78738 location, or call (512) 261-4790. Alternatively, follow SERVPRO on Facebook and find out how it serves the local business community.

How SERVPRO Handles Water Damages and Commercial Restoration

3/26/2021 (Permalink)

Blog Summary: The experts at SERVPRO of Lakeway / Westlake provide business owners with a guide to water damages and the commercial restoration process.

Any type of damage to a commercial building can be catastrophic for profits, but from wiring problems to mold, water damage poses unique risks. Business owners need to know what to expect from the restoration process.

The experts at SERVPRO of Lakeway / Westlake are here to help with that. With over two decades in the business, they are a local leader in commercial water damage restoration. 

A Guide to Water Damages and Commercial Restoration 

Whether from a flood, storm, or burst pipe, the first step after discovering water damage is to take steps to prevent further damage. In the case of plumbing damage, that entails shutting off the water. For storm damage or flooding, cover any broken windows, try to seal doors, and place something to catch water under roof or ceiling leaks.

For safety purposes, it may also be a good idea to cut power to the building or area of water exposure if it’s limited to one room. Once the space is safe, call a water damage restoration company. 

What to Do While Waiting

While waiting for help to arrive, begin documenting the damage. Photos and videos of the damage and/or flooding will be helpful during the insurance claims process, assuming the damage is covered. Commercial property insurance will cover most water damage, including that from:

• Storms
• Flooding
• Fire suppression system failure
• Sudden plumbing malfunctions

Property insurance may not cover slow leaks, sewage backups, and frozen pipes if it's determined the damage was preventable. The restoration specialist will be able to offer information regarding the likelihood of claim approval following an inspection of the damage. 

The Commercial Water Damage Restoration Process

Step 1: Inspection and damage assessment: Upon arrival, the water damage restoration company will ensure that the property is safe and the source of exposure has been contained. Then they will assess the damage and provide a quote. 

Step 2: Water Removal and Extraction:  After quote approval, the water removal process will begin using industrial pumps and wet/dry vacuums. 

Step 3: Drying and Dehumidification: With the bulk of the water removed, the crew will move on to drying and dehumidification. This step is very important as excess moisture can allow mold to take hold within 24 to 48 hours. Mold can not only destroy building materials and lead to unpleasant odors, but it also presents health effects.

Step 4: Clean Up, Repair, and restoration: The final step is to clean, sanitize, and deodorize all surfaces exposed to water and replace or repair any damage. This process may include dry cleaning, sheetrock removal, carpet shampooing, and more. 

After that, pending a final inspection, the commercial space can reopen and get back to business as usual. The entire water damage restoration process rarely takes more than 72 hours, often far less, but the exact downtime will vary depending on the extent of the damage.

About SERVPRO

SERVPRO of Lakeway / Westlake holds more than a dozen certifications in the building restoration field from respected organizations such as the Occupational Safety and Health Administration (OSHA) and the Institute of Inspection Cleaning and Restoration Certification (IICRC). 

The SERVPRO team has the tools and expertise to tackle commercial water restoration projects of all sizes. For more information about commercial water damage restoration in the Austin and West Lake Hills area, call (512)-261-4790 or follow SERVPRO on Facebook for the latest service updates!

Contact Information:

SERVPRO of Lakeway / Westlake

12600 Hill Country Boulevard

Building – 5 Suite R-275

Bee Cave, TX 73738

www.SERVPROlakewaywestlake.com/

Storm Damage Restoration: 5 Immediate Steps to Take Right After a Disaster

3/26/2021 (Permalink)

Blog Summary: SERVPRO, a damage remediation company serving Austin, TX, and surrounding areas, offers five practical tips on what to do after storm damage to a home or business.

The aftermath of a major storm can be overwhelming. Personal safety and the safety of loved ones naturally come first, but after everyone is safe, what comes next? The 24-hour emergency response team at SERVPRO of Lakeway / Westlake, TX, recommends home and business owners take these five steps right after a disaster to speed up the restoration process.

SERVPRO is a locally owned storm, fire, and water restoration company with the resources of a national franchise. They’ve served North Austin for over 20 years.

Storm Damage Restoration: 5 Immediate Steps to Take Right After a Disaster

Step 1: Evaluate Safety Concerns

Before taking any other action, check that it is safe to enter or remain in the building or call a professional to do so. Disconnect power to any electrical devices that may have been damaged by water. Watch for broken glass, and be sure to wear shoes with adequate puncture protection. 

Look for any signs of damage to the electrical wiring, such as frayed wires, sparks, or signs of fire damage around electrical fixtures. Do not attempt to fix damaged wiring yourself. Cut power to the building and call for help.

Step 2: Call a Storm Damage Restoration Company

Once it’s safe to do so, contact a storm damage restoration company. After a major disaster, many companies book up quickly. The sooner an inspection is set up, the faster the restoration process will get started. Quick action is vital to prevent safety risks and more extensive damage. 

Step 3: Take Steps to Prevent Further Damage

While waiting for a storm damage restoration company, take steps to minimize the damage to the building. Check for any active leaks. For plumbing leaks, turn off the water. For roof damage, place something under the leak to catch as much water as possible. 

Cover any broken windows. A tarp, shower curtain, or even trash bags will suffice if a sturdier option, such as wood, is not available. 

Step 4: Document the Damage

Take photographs or videos of the building, paying close attention to damaged areas. A visual record of damage will be important during the insurance claims process. While a storm damage restoration company will also help supplement that record, having photos from immediately after the damage will provide proof the damage was incurred in the storm. 

Remember to fully document the loss, including things like lost food due to power outages or wall art damaged by flooding. 

Step 5: File an Insurance Claim

After the building is safe and secure and a storm damage restoration company is on the way, beginning the insurance claims process is a solid next step, especially if the structure is uninhabitable. Many homeowners insurance policies will cover the cost of a hotel or short-term rental during the restoration process. 

About SERVPRO

SERVPRO offers a comprehensive range of building restoration and cleaning services, including water removal, mold remediation, and more.

To learn more about storm restoration services in the Lakeway and Westlake area, contact SERVPRO at (512) 261-4790 or follow their Facebook page for news and updates on storm damage and damage restoration.

Contact Information: 

SERVPRO of Lakeway / Westlake

12600 Hill Country Boulevard
Building – 5 Suite R-275
Bee Cave, TX 73738

www.SERVPROlakewaywestlake.com/

Learn Why SERVPRO Has the Best Response to Water Damage Emergencies

3/26/2021 (Permalink)

Blog Summary: The specialists at SERVPRO of Lakeway / Westlake explain while addressing water damage fast is so important, along with how the water damage restoration process works. 

Whether from a storm, flood, or burst pipe, water can do a devastating amount of damage, and it can do it fast. The longer excess moisture remains in a building, the higher the chance of odors, mold, and structural damage.

The water restoration specialists at SERVPRO of Lakeway / Westlake understand the importance of not just proper water removal and dehumidification but fast action. That's why they are available to home and business owners in the Austin area 24 hours a day, seven days a week. Here's a bit more about their water damage restoration services and the water damage restoration process. 

Why SERVPRO: Fast and Efficient Response to Water Damage Emergencies

Sheetrock absorbs water like a sponge at roughly an inch per hour. It only takes 24 to 48 hours for mold spores to spread to insulation and support structures, and wood rot can follow shortly after if humidity remains high. When it comes to water damage, time is the enemy.

SERVPRO has faster emergency response times than any other water damage restoration company in Austin. As a locally owned business, they know the area, and as part of a national franchise with upwards of 1,700 locations, they have the resources of a major corporation. Along with over 25 years of experience and the industry's best equipment, there's no water damage restoration project their team can't handle.

The Water Damage Restoration Process

The first thing SERVPRO’s emergency response team will do is take action to prevent further damage to the structure. That may include steps such as turning off the water, cutting the power, and temporarily covering roof or window damage, among other actions. 

Once the structure is safe and secure, the crew completes a thorough inspection to determine the cause of the exposure (if the cause is not obvious) and assess the damage to provide a transparent quote. This process happens very quickly, as every minute counts. 

Water Removal and Dehumidification

With the go-ahead to get started, SERVPRO's team will use the latest technology, such as pumps and vacuums, to remove the bulk of the water. Then, they'll set up dehumidifiers to fully dry the structure and minimize the chance of mold growth and additional damage. 

Sanitation, Deodorization, and Restoration

After humidity levels are back to a safe level, all surfaces will be carefully cleaned, sanitized, and deodorized. Any damaged building materials, such as drywall, carpet, or wood flooring, will be repaired or replaced as needed. 

Making the Insurance Process a Breeze

SERVPRO will document the damage and restoration process every step of the way to make the insurance claims process as hassle-free as possible. Their team of professionals can even help fill out the necessary paperwork. They have experience with all major carriers.

About SERVPRO

With over two decades of experience, fast 24-hour service, and the resources of a major national franchise at their back, SERVPRO of Lakeway / Westlake offers the highest-quality water damage restoration services in the West Lake Hills area. 

For more information or a free quote, call SERVPRO of Lakeway / Westlake at (512)-261-4790 or find them on Facebook for the latest service and water damage updates. 

Contact Information:

SERVPRO of Lakeway / Westlake

12600 Hill Country Boulevard

Building – 5 Suite R-275

Bee Cave, TX 73738

www.SERVPROlakewaywestlake.com/

6 Critical Steps in Fire Damage Restoration

2/23/2021 (Permalink)

Blog Summary: SERVPRO of Lakeway / Westlake discusses the six most critical steps involved in the fire damage restoration process.

Property fires are tragic, and deciding what to do next can feel overwhelming. In 2016 alone, Texas fire departments reported 73,528 fires and over $694 million in property loss. Due to the staggering amount of damage fire can cause to a property, effective fire damage restoration is extremely important.

There are six critical steps involved in fire damage restoration. Following them is key to reducing losses and restoring both residential and commercial properties.

6 Critical Steps in Fire Damage Restoration

#1: Contact a Fire Damage Restoration Professional

As soon as the fire is extinguished and everyone is safe, call a fire damage restoration company. Fire damage restoration is a major process—a responsive and knowledgeable team is an absolute must. They will provide the experience and advanced equipment necessary to restore the property to its pre-fire condition. 

#2: Inspection and Assessment

After the flames have gone out, it's important to leave everything as is until the fire damage restoration team can perform an assessment. Everyone’s needs are unique, and a timely inspection is necessary to determine the extent of the damage. This inspection will help the restoration team develop the best plan for cleanup and repair.

#3: Secure the Property and Mitigate the Damage

Damage after a structure fire doesn't necessarily stop when the flames are out.

If the roof is damaged, it can leave the building exposed to the elements. Windows and doors might also be broken or compromised. Unfortunately, this can allow thieves or looters to access the property and take anything valuable left behind.

Fire damage restoration services include steps to mitigate the possibility of further damage after the fire. A specialist will secure the doors, board up windows, tarp the roof, and carry out other necessary repairs.

#4: Water Removal and Cleanup

Water does a great job putting out the fire, but it can often leave behind damage of its own. The right restoration company should be equipped to handle water damage and flood cleanup. 

At the beginning of the fire damage restoration process, contractors use specialized equipment to remove most of the water. Then, they set up dehumidifiers and let everything else air dry.

#5: Clean and Sanitize

All restorable items damaged by the fire are professionally cleaned and scrubbed down. Techs remove soot, dust, and smoke from all surfaces, including walls, ceilings, air ducts, and furniture. They address unpleasant odors with industrial air scrubbers and fogging equipment.

#6: Repair and Restore

Lastly, the fire damage restoration team will work to return the residential or commercial property to its pre-fire condition. They repair and restore any damage done to the property, including installing new drywall and flooring if needed. 

In some cases, full building restoration services may be required. That can include the complete reconstruction of rooms or other areas on the property.

Why SERVPRO

SERVPRO of Lakeway / Westlake in Beecave, TX, is committed to providing the best fire damage restoration services possible for commercial and residential properties alike.

Whether for fire damage restoration, water damage restoration, mold removal/remediation, or commercial cleaning services, SERVPRO can deliver. Call for 24-hour service at (512) 261-4790 or request help online today.

Contact Information:

SERVPRO of Lakeway / Westlake

12600 Hill Country Boulevard

Building – 5 Suite R-275

Bee Cave, TX 73738

www.SERVPROlakewaywestlake.com/fire-smoke-damage-restoration

Why SERVPRO Is a Trusted Commercial Mold Remediation Company

2/23/2021 (Permalink)

Blog Summary: Mold removal and remediation is often necessary after commercial water damage. Below is an overview of some challenges involved with mold remediation and why SERVPRO of Lakeway / Westlake is the right company for the job.

Water damage in a commercial property can lead to a long list of issues, from the need for extensive flood cleanup and water removal to business interruptions. However, failing to address excess moisture in the premises can lead to mold growth, presenting additional challenges. 

SERVPRO of Lakeway / Westlake is a leading water damage restoration and mold remediation company serving Bee Cave, Texas. Here’s a bit more about mold remediation, its challenges, and why SERVPRO is the right company to call.

Why Commercial Mold Remediation Is Necessary

Mold is a serious issue for business owners. Harmless microscopic mold spores are present in every environment to some degree. However, excessive indoor moisture can spur additional growth that could produce health effects in people who inhale them.

Fungal growth can also cause considerable property damage. When spores attach to moist areas inside the building, they will grow, spread, and digest the material, causing the item’s eventual destruction. 

Mold is a liability for commercial property owners as a result of general health effects from exposure. Prevention and immediate remediation from a qualified company like SERVPRO of Lakeway / Westlake are integral to reduce the chances of mold growth.

Qualities of a Credible Commercial Mold Remediation Company

To protect furniture, flooring, products, employees, and customers from mold, business owners in Bee Cave need the help of a professional remediation company. Hiring the right company for the job can mean the difference between an ongoing mold problem and a viable mold management solution. 

Reputation

It’s best to work with a dependable water damage restoration and mold removal company. A service that has the trust of residents will have years of relevant experience managing mold in various commercial property types, including restaurants, retail establishments, and offices. SERVPRO has served Texas home and business owners for over 20 years and has a reputation for superior results and service.

Level of Expertise

Remediation specialists require outstanding attention to detail for safety and accuracy, proper mold cleaning techniques, and correct usage of equipment like humidity meters and borescope cameras. 

SERVPRO of Lakeway / Westlake has several certifications proving their ability to identify and remediate mold infestations. As Applied Microbial Remediation Specialists, their team has the skills and know-how to handle everything that comes with the remediation process.

Comprehensive Services

Mold remediation usually goes hand-in-hand with water restoration because of the relationship between fungal growth and excess indoor moisture. However, managing mold requires extensive cleaning of affected surfaces. 

SERVPRO of Lakeway / Westlake is a commercial cleaning service as well as a trusted mold remediation company. Their specialists understand that deep cleaning is necessary to ensure no visible trace of mold is present for a successful remediation. They even offer an air duct cleaning service to address mold in HVAC systems that could spread throughout the building as air circulates through the vents.

Why SERVPRO?

Whether a mold issue stems from a significant weather condition or a slow roof leak, business owners can count on SERVPRO at Lakeway / Westlake in Bee Cave, Texas, to provide prompt water cleanup and mold removal services. Their team receives special training to quickly and safely address mold issues. They understand the health and productivity effects mold growth can cause businesses and will work diligently to contain and manage the situation.

Call (512) 261-4790 to request service today from Texas’s leading building restoration service or visit them on Facebook to learn more about their water, fire, and storm restoration solutions.

Contact Information:

SERVPRO of Lakeway / Westlake

12600 Hill country Boulevard

Building - 5 Suite R-275

Bee Cave, TX 73738

https://www.SERVPROlakewaywestlake.com/

The Drying Process in Water Damage Restoration: Why It Matters and How It Works

2/23/2021 (Permalink)

Blog Summary: The professionals at SERVPRO of Lakeway / Westlake discuss the water damage restoration drying process, its purpose, and its benefits.

Whether a property has leaky plumbing, a flood, or high humidity levels, drying the interior is necessary to reduce the potential for water damage and mold growth. Ideally, water damage restoration should begin within 48 hours of water exposure, but flood cleanup and water removal alone aren’t enough. For the best results, the building needs to be entirely dry.

SERVPRO of Lakeway / Westlake is a leading water restoration company in Bee Cave, Texas. Their certified restoration specialists understand the importance of effective drying, which they discuss below in further detail.

Importance of Drying During Water Damage Restoration

Drying is an essential step in the water damage restoration process as it minimizes water damage. Excess moisture in a structure can lead to:

• Mildew and unwanted odors
• Damage to personal belongings, such as clothing, furniture, and other items
• Wiring damage and metal surface corrosion, which may affect electronics and appliances

Damp, humid conditions can also encourage mold growth. It only takes about 24 to 48 hours for mold spores to multiply. Failure to adequately dry a property after water damage can result in further damage and the need for mold remediation services. 

The Drying Process in Four Steps

1. Water Extraction: The drying process begins with water extraction. Water damage professionals use several tools to remove water from the premises, including vacuum squeegees, shop vacs, and light wands for corners.

2. Increase Airflow: After removing standing water, the restoration team will use high-velocity air movers to increase airflow and speed up the drying process. 

3. Dehumidifying: Large dehumidifiers will also aid in the drying process by removing excess moisture from the air and preventing other objects and structures in the room from absorbing moisture. Desiccant dehumidifiers that eliminate moisture with silica gel are highly effective for this stage in the process.

4. Temperature Control: Maintaining the right temperatures will continue to allow moisture in a damp room to evaporate.  Ideally, the temperature should be between 70 to 90 degrees F for the first 48 hours of the water restoration process. Temperatures lower than this will reduce evaporation, and hotter temperatures will decrease dehumidifier efficiency.

Benefits of Drying Before Water Damage Restoration

Perhaps the most significant benefit of taking the time to complete the drying stage properly is the decreased risk of mold growth. 

High mold levels can cause health effects and considerable damage to porous materials like drywall, wood, and cloth. Since mold needs moisture to thrive, properly drying the premises will prevent future growth.

Proper drying also restores appropriate indoor humidity levels and allows the water damage restoration team to fully restore affected items like drapes, upholstery, and wood furniture.  

Why SERVPRO?

As a top building restoration service in Bee Cave, Texas, SERVPRO of Lakeway / Westlake is a trusted water damage restoration provider. Their specialists are experts in advanced water inspections, water extractions, and property drying.

For professional residential or commercial water damage restoration services, call (512) 261-4790 or follow them on Facebook to learn more about water, mold, fire, and storm restoration.  

Contact Information:

SERVPRO of Lakeway / Westlake

12600 Hill Country BLVD

Building - 5 Suite R-275

Bee Cave, TX 73738

https://www.SERVPROlakewaywestlake.com/

An In-Depth Guide to Navigate the Tricky Insurance Claims Process

1/19/2021 (Permalink)

Blog Summary: Inform yourself and stay resilient with this compilation of professional insider advice for navigating insurance claims for storm damage. SERVPRO offers guidance on recovering from a natural disaster to reconstruct residential assets.

For over two decades, storm after storm has crashed into the Austin/Lakeway area, disrupting everyday life and damaging homes. To help adjust to these storms, the professionals at SERVPRO have devised a strategy to resolve residential storm damage in Bee Cave, Texas and surrounding areas.

A Homeowner’s Guide to Storm Damage Insurance Claims

Know what types of damage insurance companies cover

Homeowners do not typically plan for a catastrophic storm to lay waste to their property. They might not carry the right policies, whether knowingly or not. 

The types of damage most insurance companies will cover:

• Hail storms
• Tornadoes
• Hurricanes
• Winter storms
• Lightning strikes
• Frozen water damage
• Excessive snow pile-up
• Fallen trees
• Power outages

Lastly, the homeowner must not have caused the damage due to negligence. Be sure to pay attention to any hazards to minimize the risk of losing coverage.

If any amount of loss or damage occurs from a natural event, an advisable first step is to check with the insurance company. Some may define storm damage differently than others, but the underlying cause for damage must originate from an uncontrollable natural event.

Note that many insurance companies do not include earthquakes or floods under the storm damage umbrella. Separate policies exist to cover earthquake or flood damage.

Take advantage of loss of use or similar programs

Damage of any kind can cause headaches in the aftermath. In the worst-case scenario, resources exist to assist if storm damage has rendered a residence unsafe. 

Some insurance companies can provide assistance for unexpected living expenses. Such programs will only come into play given that storm damage has barred a homeowner access to essential needs. This situation is called loss of use.

If a case qualifies for loss of use assistance, funds provided can assist with costs like hotel lodging, meals, laundry, and other expenses outlined in the insurance policy. Be sure to verify the types of expenses allowed under loss of use so you don’t try to bill the wrong items to the insurance provider.

Find a reputable company for storm damage restoration

After filing an insurance claim, the next step involves finding and hiring someone to repair the water damage. You never want to take on this task yourself. Not only is it complicated, but it can be unsafe. 

Water removal might seem simple, but it can pose hidden dangers. First, you can come into contact with live electrical wires during flood cleanup. Next, standing water can allow mold to form. If this happens, you will need a professional mold removal team to ensure no trace of the bacteria remains. 

Work with your insurance representative to find a company compatible with the current insurance provider. You can also ask friends and family who have needed building restoration in the past.

Find a team with experience dealing with storm damage commonly encountered in Texas. Storm damage restoration can encompass many different situations. If your home has standing water, you might need to work with mold remediation companies. If you have leaks in the ceiling, you will want to contact water restoration companies. 

Finally, sort companies by their quality of work. Word of mouth will provide the most honest evaluation of a company. Check out customer reviews to examine the types of experiences other customers had with a particular company.

About SERVPRO

SERVPRO has helped Texas homeowners and businesses for decades. In addition to storm damage repair, the team offers commercial cleaning, fire damage restoration, and air duct cleaning throughout the 78738 area. When you need help in Bee Cave, TX, call SERVPRO of Lakeway / Westlake at (512) 261-4790

Breathe easier with professional HVAC and air duct service provided by SERVPRO

1/19/2021 (Permalink)

Blog Summary: Overworked air systems can make your home uncomfortable, but they can also cause financial stress. SERVPRO provides an in-depth walkthrough on ways to improve air quality while improving energy efficiency.

Bee Cave, Texas, as well as the surrounding areas, has a somewhat temperamental climate. From hot summer days to cold winter nights, your HVAC system will always be putting in work. 

Clients have enjoyed cleaner air and lower electric bills with SERVPRO by their side. See what their team has to say about their commercial cleaning services and why you need them.

Guide to Commercial HVAC and Air Duct Cleaning Service

Why pay for HVAC or air duct cleaning services?

Adding another recurring service may not immediately seem like an effective method of reducing overhead. However, the benefits of regular HVAC maintenance greatly outweigh the costs.

The Indoor Air Quality Association reports that commercial cleaning services can reduce the likelihood of an HVAC system breakdown by up to 95%. If such an event occurs, a new HVAC system can cost anywhere from $6,000 to $12,000 per 1,000 sq ft. Furthermore, preventative maintenance can also reduce energy costs by up to 30% by increasing system efficiency. 

Financial benefits aside, neglecting commercial cleaning services can also give rise to significant health concerns. Vermin droppings and moisture can accumulate in air ducts, posing significant health concerns for business owners and employees alike. 

Improper water cleanup can lead to bacterial growth. If you do not address small mold removal issues early, you might have to call in more help. The last thing you want to see is mold remediation companies lined up in the parking lot. 

What do commercial cleaning services and maintenance look like?

HVAC maintenance, sometimes called a tune-up, involves the inspection and optimization of the system as a whole. Technicians will assess the ability of the HVAC unit to produce and distribute cool and warm air in an even and consistent fashion. The tune-up will calibrate the HVAC unit to efficiently control the interior air environment, reducing energy costs.

Air duct cleaning involves a thorough inspection and removal process. The first step calls for an internal check of every nook and cranny in the air duct system to catch every undesirable build-up. Then, technicians will use specialized equipment to clean the ducts comprehensively for dust, mold, vermin droppings, and anything else found.

Both practices must take place on an annual basis for optimal results. Customer experiences with SERVPRO speak to the results of commercial cleaning services done right.

How to decide who to choose?

The first factor in deciding who to hire will likely involve finances. You want someone within your budget, but that does not mean you should settle for inadequate service.

Do not neglect to consider the following factors:

• Professional certification
• Experience working on commercial systems
• Scheduling flexibility
• Case-by-case estimation
• Specialized commercial cleaning equipment

The importance of weighing each factor equally lies in the differences between residential and commercial HVAC and air duct systems. Smaller-scale teams may lack the experience, expertise, or equipment to handle the job properly. They can fail to carry out routine maintenance to industry standards, potentially causing costly accidents.

Even at an initial glance, commercial systems cannot compare to residential systems in complexity and size. Though a smaller, inexperienced technician may take care to avoid causing accidental damage, the cleaning process may end up taking much longer, leaving the client to deal with ongoing maintenance.

About SERVPRO

SERVPRO has helped Bee Cave, TX residents for decades and offers much more than commercial cleaning service. Their friendly team members are your local pros for fire damage restoration, flood cleanup and commercial water damage, building restoration service, and more. 

If you are in the 78738 area, call SERVPRO  of Lakeway / Westlake today at (512) 261-4790 to receive a personalized quote.

Top 5 Tips on Fire Damage Restoration Insurance Claims

1/19/2021 (Permalink)

Blog Summary: After a fire, the last thing you need is more stress. Learn about the fire damage restoration process by the experts at SERVPRO. See these top five tips for making the experience go smoothly.

Fires are not uncommon in Texas. Whether caused by accidents, storms, or deliberate acts, fires have become a problem for many Bee Cave, Texas homeowners. 

The team at SERVPRO knows all about cleaning up properties after an emergency. See their advice regarding fire damage restoration below.

Top 5 Tips on Fire Damage Restoration Insurance Claims

1. Request advance assistance before your claim resolves

Homeowners rarely expect a fire to break out in their home. Insurance companies can offer assistance if an unexpected emergency causes widespread damage and prevents you from accessing your finances.

If the insurance company approves a request, the client will receive a check to help pay for essential items in the interim period before finalizing their insurance claim. These funds can be used for food, shelter, clothing, and other items needed after the fire. 

Keep in mind that the company may void advance assistance if the money is spent frivolously.

2. Create a comprehensive list of lost or damaged items

Your insurer will cover the cost of goods lost in the fire.

Detailed and accurate reports can expedite processing for insurance claims and help cover as many losses as possible. Do not let time pass. Waiting to compile a list of losses can lengthen the process and cause you to forget about certain items.

You may want to keep hold of items that have fire damage since the insurance company sometimes wants to visually inspect damaged goods. 

3. Promptly file the insurance claim as soon as possible

Insurance companies commonly operate on a “first-come, first-served” basis. Delaying the filing process can only hurt the homeowner by potentially delaying the timeline for repairs.

This point demands attention due to the vast amount of information required for insurance claims. Fire damage can rack up an excess of thousands of dollars in damages, potentially requiring a proportional amount of documentation. After a fire, you will likely have claims related to fire damage, water cleanup, or mold removal. The insurance company needs all these details to figure out how to process your claim.

Some examples of information to notate can include:

• Date, types, and scope of damage
• Severity of incurred injuries
• Date and content of fire department report
• Contact information of all involved parties

4. Research and evaluate options for inspection and repair

Choosing a company may seem overwhelming, especially when dealing with everything else after the incident. However, you need to choose a professional team that can handle the full scope of the situation. 

After a fire, you will likely need:

• Flood cleanup: Firefighters and sprinklers will leave your property soaked with water damage.
• Building restoration: Floors, walls, ceilings, and other surfaces will be ruined with black smoke and damage.
• Air duct cleaning: If your HVAC is still functional, you may need to clean it to remove soot and debris.

Instead of calling different fire restoration companies, water restoration companies and mold remediation companies, choose a team that does it all. See what SERVPRO customers have to say about their fire damage restoration service.

5. Do not feel rushed to close the claim

Damage can sometimes hide in plain sight. Cases of hidden damage can prove difficult to resolve after closing the insurance claim. You want to cover every base and to address every problem before the adjuster leaves the property. Also, stay in contact with the company and let them know as soon as something new becomes apparent. 

For 20 years, SERVPRO has served Bee Cave, TX residents and the surrounding areas. Aside from offering fire damage restoration, SERVPRO offers water removal, commercial cleaning service, and other services. If you need help in the 78738 area, call SERVPRO of Lakeway / Westlake today at (512) 261-4790 for friendly and courteous service.

Be Aware and Prepare Ahead

12/26/2020 (Permalink)

If you live in an area prone to storms or flooding, you are aware of the water damage a storm or flood can inflict to your home. Preparing for a storm or flood before it happens will minimize the amount of damage your home in Bee Cave, TX has to withstand. When you need to prepare for a severe storm or flood utilize the following safety tips. 

1. Sign Up for Flood Alerts.

The golden rule of flood safety is to keep your eyes and ears open for danger. If you don't know it's coming, you can’t prepare. Signing up for local and national weather alert systems helps to stay in the loop prior to a storm.

2. Install and Maintain Your Sump Pump.

Installing a sump pump to prevent flooding by collecting and redirecting excess ground water can be handy. However, if you install one, you need to ensure it is properly maintained and in good working order.

3. Elevate Electrical Devices.

Flood water can destroy electronic devices, and enhance the danger in your home by electrifying standing flood water. Therefore, all electrical components, including switch boards, circuit breakers, wiring and more should remain elevated at least a foot above the projected flood level. 

4. Waterproof and Relocate Valuables.

Place all valuable possessions, such as important documents, family heirlooms, photos and portable electronic devices in sealed waterproof containers and store them on high shelves on the top floor of your home.

5. Build an Emergency Supply Kit.

Flooding can leave your household stranded for hours, or days. Always keeping a stocked emergency supply kit could potentially save your life. This should include, but is not limited to, items such as handheld two-way radios, a flashlight, extra batteries, bandages, gauze, non-perishable food items and plenty of fresh water for the family and pets.

Storm safety is a serious matter. The above safety tips can help reduce the amount of damage your home sustains, but doesn’t guarantee complete protection. Contact experts in flood restoration if your home has recently suffered any type of water damage.

Flood Damage: What Next?

12/21/2020 (Permalink)

Have you ever returned from a weekend vacation to a home flooded by a separated supply line? 

Maybe gone to check your business after a severe storm to find it flooded? 

After the initial shock, your next thought may be, “What now?”

When you have water or flood damage in your home or business, water cleanup needs to be implemented. Time is of critical importance and action needs to happen immediately. The longer you wait, the worse the damage gets. Your best bet is to call a professional water damage restoration company. 

Professional water damage restoration is the right solution for homeowners and businesses that want to restore their property quickly after a flood without dealing with all the hassles themselves. Water restoration specialists understand the effects of water on porous surfaces and can determine the contamination level of the water in your home or business. They know they have to respond quickly to avoid secondary damage such as mold.

Water mitigation professionals will arrive swiftly, access the situation and get started on removing excess water promptly. They understand the drying process and will have the necessary training and equipment to appropriately dry and monitor the process to its completion.

When the dry out process is complete, water restoration professionals will clean, sanitize and restore all items that are deemed salvageable. This could include electronics, documents, photos, and many other items. 

With everything cleaned and sanitized, restoration can begin. This can involve replacing insulation, drywall and other damaged components of your home or business. The technicians will ensure they restore your home or commercial property to its original condition. 

Hiring a professional water restoration company is the best choice when you experience a flood in your home or business. A reputable team of professionals will minimize the chaos you experience after a flood disaster, providing you with comprehensive and well-coordinated water cleanup, drying, and restoration services. They will ensure that all phases of the project, including the remediation or structural drying, is managed properly. Many will work with your insurance to ensure the process is as stress free for you as possible.

Visit https://www.SERVPROlakewaywestlake.com for more information on water loss.

Three Causes of a Flooded Basement

12/20/2020 (Permalink)

Flooding can affect your basement home for a wide range of reasons. Whether it's a busted pipe or an act of nature, hire a residential water cleanup professional to ensure the flood damage is properly taken care of. Basement flooding occurs for a multitude of reasons, but 3 common reasons are:

Heavy Rains

Rain normally flows into the ground leaving your home unaffected by a basement flood. However, heavy rain can saturate the ground, raising the level of the water table. A higher water table can leave the liquid with nowhere else to go besides into your home. A high water table is sometimes responsible for sewage backups in the home as well.

Frozen Pipes

Another culprit for a basement flood is plumbing. If not properly heated during the winter, the basement can be at higher risk for frozen pipes. When the interior temperature drops too low, liquid flowing through the pipes starts to freeze and expand. Expansion of the liquid in your pipes can cause cracks to form. When the ice thaws, turning into water, it may start to leak into your living space.

Leaking Pipes

Freezing weather isn’t the only reason pipes burst or start leaking. Even without freezing temperatures leaks and other breaks can still cause a deluge of water. If you ignore a small leak or pipe repair, you may have to deal with a flood in your basement. Water takes the path of least resistance. If there is a leak originating on the top floor of your house, the water can still travel through the walls and floors to find its way to the lowest point of your living space.

Understanding the reasons behind flooding makes it easier to create a water cleanup plan. It's important to remember your water problems could be caused by a unique situation. 

If you have noticed water damage in your home call the professionals at SERVPRO of Lakeway / Westlake. They have the knowledge, training and tools to handle any size water damage incident quickly, saving you time and money. They will even help you with your insurance claim.

Flooding: The #1 United States Natural Disaster

12/19/2020 (Permalink)

Flooding is the number one natural disaster in the United States annually. Many homeowners are confronted with the possibility of flood damage. Water disregards the precious memories and possessions inside a home, and the furniture and equipment in a business.  Water damage occurs from many sources, but flood damage remains the number one reason to call a water restoration expert.

A flooded home quickly begins to deteriorate. In very severe floods, the water in the home can reach upper levels. Flood water is the most toxic to physical objects. It contains bacteria, mud, and various toxic chemicals picked up on its journey into the home. If you've got flood water in your home, there's no time to waste in calling a flood restoration company. Water cleanup in a flooded home is a massive project and not something that should be taken lightly by homeowners.

A  professional restoration company will:

1. Respond quickly
2. Access the damage and make a plan
3. Begin water removal using specialized equipment for extraction
4. Use industrial grade air movers and dehumidifiers to dry the home or business completely, checking moisture levels to ensure drying is complete. 
5. Clean and Sanitize the affected area and restores salvageable items. This prevents secondary damage such as mold.
6. Restore the property to its preloss condition

Any invasion by water should be treated seriously, especially if the culprit is contaminated flood water. The moment you know that flood water has entered the home, it's time to call a restoration company.

Visit https://www.SERVPROlakewaywestlake.com for more information on water damage.

Solar Panels: Will They Survive a Storm?

12/18/2020 (Permalink)

If you are a homeowner with solar panels, and consider them to be a great energy solution for your house, you may feel anxious about what panel damage may occur during inclement weather. These modern pieces of equipment are highly resilient and designed for outdoor use. You should be primarily concerned about the panels being ruined in situations where extensive roof damage is likely.

Situations in which damage may result include:

• Temperature extremes that come with certain storms
• Contact with heavily falling hail
• Stress from the panels’ own operation in situations where high voltage is present
• Hurricane conditions

What to Do After Damage

After a storm, if you notice any damage to your panels, check with your insurance provider to see if the solar panels are covered by your policy. Contacting a local storm damage restoration company is also a good idea, as they can usually handle various types of destruction and help you clean up any wreckage. Most storm recovery specialists will be able to arrive on scene fairly quickly and assess existing damage. If they cannot help you recover certain losses, they may have suggestions on what you can do to restore your property to its normal state.

Panel damage is not something any energy-conscious homeowner wants to think about, but it is important to know what could possibly happen in the event of a natural disaster. Keep in mind that, even though most panels will withstand an impressive amount of pressure, it is good to understand your restoration options if tragedy should strike at your place of residence.

Restoring Safety: Sewage Cleanup Process

12/17/2020 (Permalink)

Restoring Safety: Sewage Cleanup Process

When your business experiences water damage from a flooded toilet or sewer backup, the cleanup process is more intricate than just wiping everything down with disinfectant towelettes. Make sure everyone is safe and then call in professionals. Water restoration specialists can dry the area, clean it, and test it to ensure all harmful microbes and bacteria are gone. How this process works is generally as follows:

1. Identifying and Repairing Source of Problem

The first thing to accomplish is stop any ongoing issues so that the mess does not get larger. This may be done by a plumber.  Once the flooded toilet has been unclogged or the lines cleared, sewage cleanup can begin.

2. Assessment of Damage

The sewage cleanup professionals will  inspect and determine the type of water and then plan the appropriate response to safely restore your business. They will also assess the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

3. Removing Water and Sewage

The bulk of the contaminated water must be removed before anything can be cleaned. Trained technicians use specialized equipment to remove the contaminated water for proper disposal, helping to prevent secondary water damage and mold growth.

4. Identifying Salvageable vs. Contaminated Items

After most of the contaminated water is gone, individual items are evaluated for restoration or discarding. Before discarding any items, make sure you take photos to prove the loss to the insurance adjuster who decides how much your policy covers. Some restoration companies offer documentation services with photos and a physical inventory.

5. Drying and Cleaning, 

Technicians will finish drying the building with water extraction equipment. They may have to remove parts of the wall or any insulation that was affected by the contaminated water. Anything that remains must be disinfected with chemicals that have been specially formulated to combat the contaminants in the sewage. 

6. Testing

This step is vital for making sure that the effort from previous steps was effective. Technicians test for contaminants and hopefully declare your building safe.

7. Restoration

Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in the business depending on the extent of damage.

Once everything has been cleaned, tested and restored items can be moved back into place. The completion of the sewer cleanup process means you are back in business.

Visit us at https://www.SERVPROlakewaywestlake.com for more information.

Four Steps to Creating a Fire Escape Plan

12/16/2020 (Permalink)

Creating a Fire Escape Plan

The best time to formulate a fire escape plan is before there is a fire. The American Red Cross shared in its Home Fire Escape Plan that there may be just two minutes to get to safety. The following four steps can help prepare you and your family for the event you hope never happens.

1.) Draw a Floor Plan With Escape Routes -- Drawing a floor plan that shows two escape routes from every room can help people visualize how they will escape, depending on the location of the fire. Use both doors and windows as exit points. Assign a primary and backup adult to each person who may need help exiting the building. Floor plans can be posted on doors as reminders.

2.) Choose an Outdoor Meeting Place -- Make sure that everyone knows where to meet and immediately goes to that location upon exiting the home or building. The meeting place should be a safe distance away and included on the emergency escape plan drawing.

3.) Memorize the Emergency Phone Number -- All home occupants, including children, should memorize the Austin, Texas emergency phone number and be able to call for help. They should also know the street address to help emergency responders quickly find the location.

4.) Practice -- Run fire drills using each escape route and time them to make sure all occupants can exit the building within a 2 minute time frame. Test smoke alarms and make sure all occupants know how they sound. Practice crawling low to the ground as if there were smoke present, and make sure each person knows to stop, drop and roll if their clothing catches fire.

You hope it never happens, but it is best to be prepared in case it does. Save lives by having a fire escape plan and ensure the entire household knows how to exit the home or building quickly and call for help. Once everyone is, damage assessment and restoration efforts can begin. 

Flood Aftermath: Three Infestations You Want to Prevent

12/16/2020 (Permalink)

If you have standing water from a flood, your business is susceptible to many different types of infestation. The three most common and most damaging factors that affect flooded facilities are the following:

Bugs

Most of the peskiest bugs out there love it when your building has a flood. That's because some lay eggs in stagnant water while others feast on the building materials softened up by moisture. Getting rid of the water as soon as possible is a priority if you want to avoid turning your facility into a swarm of insects.

Bacteria

Warm weather flooding provides a breeding ground for bacteria. Even if the water source is clean, it is unlikely that every object the flood water comes into contact with is disinfected. Organic materials begin dissolving in water very quickly, becoming a food source for harmful bacteria. A good flood recovery company will come armed with antiseptics for this reason.

Black Mold

It can take as little as 24 hours for the first spores to start multiplying in a flooded area. This is because mold spores are present no matter how clean the building. Add a high level of moisture, and mold will start multiplying at a rapid pace, taking over the walls, ceilings and furnishings of your business. This is what makes mold one of the most common secondary sources of loss in businesses after a major water event.

Insects, diseases and mold growth form a triad of secondary problems that can cost a fortune to clean. Call a flood restoration company such as,  SERVPRO of Lakeway / Westlake. This locally owned and operated franchise will ensure that your water damage is taken care of correctly, minimizing the risk of having issues in the future. 

What to Know About Mold and Your Business

12/15/2020 (Permalink)

Mold growth is one thing that can cause issues for any business. Fortunately, the more you know, the easier it is to prevent. Proper mitigation is made easier by knowing the following about mold.

1. Ideal Conditions for Mold Growth

Knowing what mold is and how it grows is important.  So what is mold?

Is first and foremost a fungi. This means it consumes organic materials, and thrives in areas dark and moist or with high humidity. Mold grows in colonies. This means that most visible mold infestations are actually groups of multiple spores instead. Fortunately, the growth rate can be slow making it easy to identify and remove.

2. Mold Can Grow in Hidden Places

It's also important to know where mold growth may occur. Mold is typically found in places where water damage has been a problem. This is because such damage creates the ideal environment for growth. Be sure to check in areas such as ventilation shafts, behind walls, or under flooring, closets, and anywhere high humidity is an issue.

3. Mold is Removable

Thankfully, mold removal is possible. If you find spores on your business property, then you may want to contact a mold remediation service. They may be able to look at the surrounding area for any spreading, or additional problems the spores may have caused and advise on the proper process based on your situation. Local and state laws may require a specific inspection and documentation protocol based on the size of the affected area.  

Preventing mold growth in your place of business can be as easy as understanding the conditions that contribute to growth, where they can grow, and that mold can be removed. If you believe you may have found mold on your property, it's best to contact a professional prior to removal.

Why SERVPRO Surpasses Other Commercial Restoration Companies

12/15/2020 (Permalink)

Blog Summary: Sometimes, a commercial property will experience an issue that owners cannot remedy with a DIY project. Commercial restoration companies can assist with these issues. Understanding what to look for in a restoration company and why SERVPRO of Lakeway/Westlake in Bee Caves, TX, is the top choice will quickly get you out of a jam. 

Why SERVPRO Surpasses Other Commercial Restoration Companies

When your business experiences damage from a natural disaster, severe plumbing issue, fire, or flood, you need to act fast to reduce commercial water damage, limit financial loss, and keep your business open. Commercial restoration companies offer several services to bring your property back to its original condition, something you likely can’t do by yourself if you have suffered extended damages.

SERVPRO of Lakeway/Westlake in Bee Caves, a suburb of Austin, TX, offers premier building restoration services and has national recognition. To learn why SERVPRO of Lakeway/Westlake is one of the leading water, mold remediation, and fire restoration companies in central Texas, consider the details below.

Qualities to Look for in Commercial Restoration Companies

Dealing with a disaster can be overwhelming, but following these steps will help you find the right commercial restoration company for your needs:

1.     Ask for Certifications

All legitimate restoration companies should have certifications to prove that their technicians have the skills and training necessary to perform all required tasks. Preferably, the business should have an IICRC (or the Institute of Inspection, Cleaning, and Restoration Certification), which ensures top-level standards and ethics surrounding restoration processes.

2.     Look for a Full List of Services

The company you choose should have a comprehensive list of remediation services to restore commercial properties, including water and flood cleanup, debris removal, board-up, disinfection, and mold removal. If the restoration team cannot perform the services you need, you will have to find another company, causing you to spend more money and have longer wait times for remediation.

3.     Seek Positive Reviews

Reputable companies often include testimonials or links to review sites like Yelp to showcase previous clients’ reviews. Check their most recent reviews to ensure that they have skilled, friendly technicians who offer prompt services. 

Why SERVPRO Stands Above the Rest

The skilled technicians of SERVPRO of Lakeway/Westlake are some of the best in the business. Thanks to their Commercial Large Loss Division, no job is too big because they can handle any size disaster in the United States.

SERVPRO of Lakeway/Westlake’s team is available 24/7/365. Their Disaster Recovery Team will restore commercial properties from water damage due to floods, tornadoes, blizzards, and more with the same prompt response.

SERVPRO of Lakeway/Westlake offers a multitude of restoration services to breathe new life into your property after a disaster, including:

• Water cleanup
• Professional commercial cleaning
• Fire and smoke restoration
• Commercial storm restoration

Excessive mold growth is often a problem after disaster strikes due to water damage and moist conditions. EHS Today states that high concentrations of mold in businesses can cause health effects. Mold remediation companies like SERVPRO of Lakeway/Westlake can manage the infestation and bring it back to preloss condition.

About the Company

The professionals at SERVPRO of Lakeway/Westlake understand that every hour a commercial property owner has to deal with a disaster, the higher the financial loss they will suffer. For years, this company has been the go-to source for top-tier restoration services in Bee Cave and the greater Austin area of Texas, as well as the Hill Country—offering everything from air duct cleaning service to commercial water damage cleanup. 

To learn more about how these experts can restore your commercial property after a disaster, call (512) 261-4790 or follow them on Facebook for their latest news and updates.

Contact Information:

SERVPRO of Lakeway / Westlake

P: (512) 261-4790

12600 Hill Country Boulevard

Building – 5 Suite R-275

Bee Cave, TX 73738

Everything You Should Know About Water Damage in High-Rises

12/15/2020 (Permalink)

Blog Summary: Most people understand that flooding, leaks, and other water damage are typical in single-family homes, but multi-dwelling high-rises are also prone to water damage. The team at SERVPRO of Lakeway/Westlake in Bee Caves, TX, explains why high-rises are susceptible to water damage, along with its causes and risk factors.

Everything You Should Know About Water Damage in High-Rises

When people think of water damage, they may think about a ground-level home or business. Unfortunately, high-rise commercial and residential buildings are also vulnerable to this problem. The ground floor is still susceptible to flooding from a natural disaster and heavy rainfall, but that doesn’t mean the top floor can’t also experience water damage.

Water restoration companies like SERVPRO of Lakeway/Westlake in Bee Caves, TX, understand the problems that high-rises have with water damage. They offer several services to mitigate the issue. To learn more about water damage in these buildings, see what these water-cleanup professionals have to say below.

Common Causes for Water Damage in High-Rises

Devastating acts of nature like hurricanes are sometimes the cause of high-rise water damage, but they are not the only source. Reasons for damage can include:

• Water Tank Rupture: A high-rise may have the water tank on its roof to use gravity to help water flow from the top floor to the bottom through pipes. If the tank sustains damage, the excess water can seep into the top floors of the high-rise.
• HVAC Issues: If the building uses water chillers to cool rooms, the line could leak and spill water into the areas around the rupture. The leak may stay behind walls, creating additional problems like excessive mold growth.
• Rain: Heavy rain can undoubtedly flood a bottom level, but it can also create roof problems. Most high-rises have flat roofs that can accumulate water. If too much rain pools on the surface instead of flowing down gutters and other drainages, the water can seep into the top floors and cause water damage.

Risk Factors for High-Rise Water Damage

Older buildings are among the primary causes of high-rise water damage, especially if the age exceeds 20 years. The plumbing and piping may wear down by this time, leaving more chances for flooding and leaks. 

Ignoring maintenance schedules is also problematic and puts the building at risk. Systems and equipment must undergo regular testing to ensure that everything is fully operational. According to Reshield, preventative maintenance like cleaning gutters, conducting inspections, and making repairs can reduce water damage.

How Water Restoration Companies Can Help

For severe water damage, you may need the help of a quality building-restoration service to handle water cleanup and structural repairs. They usually provide a residential and commercial cleaning service that goes above typical cleaning efforts to restore and sanitize a dwelling. 

You may also need assistance from mold remediation companies for mold removal if your restoration company doesn’t offer the service. Mold growth can occur as early as 24 hours after a flood or leak, so these technicians will inspect the premises after flood cleanup and bring the fungal levels back down to pre-disaster levels.

Why SERVPRO

As one of the leading water and fire restoration companies in the greater Austin area of Texas, SERVPRO of Lakeway/Westlake has been providing exceptional services to residents of Austin and the Hill Country for over 20 years. Their highly trained technicians use advanced technology and water removal tools to restore buildings to their original state.

To learn more about how these experts can restore your high-rise from water damage, call (512) 261-4790 or follow SERVPRO on Facebook for their latest news and updates.

Contact Information:

SERVPRO of Lakeway / Westlake

P: (512) 261-4790

12600 Hill Country Boulevard

Building – 5 Suite R-275

Bee Cave, TX 73738

A Residential Preparation Guide to Reduce Storm Damages

12/15/2020 (Permalink)

Blog Summary: Texas is no stranger to devastating weather conditions that cause homeowners thousands of dollars in storm damage repair. Here, SERVPRO of Lakeway/Westlake, Bee Cave, TX,  discusses how to prepare a residential home for upcoming inclement weather to reduce storm damage. 

A Residential Preparation Guide to Reduce Storm Damages

Texas weather often leads to unfortunate storm damage that can devastate a residential home. If you have advanced warning of inclement weather, you can prepare your house. These steps will reduce storm damage that can weaken the building’s foundation, promote mold growth, destroy building materials, and create water damage. According to the National Oceanic and Atmospheric Administration, Texas could experience between 19 to 25 damaging named storms this year.

SERVPRO of Lakeway/Westlake in Bee Cave, TX, offers helpful storm damage prevention tips below.

Storm Damage Prevention for Your Yard and Home Exterior

Before the storm, you need to ensure that the water can drain off your roof and away from your home to prevent flooding. Ensure that you:

• Schedule gutter cleaning twice a year to prevent clogs that can back water onto your roof and into your home
• Inspect your roof for loose or missing shingles that can let water into your attic, and replace them when necessary
• Contact contractor to seal small foundation cracks with masonry caulk to prevent water damage in home’s lowest level
• Trim trees near the house to prevent branches from falling on the building from heavy winds or torrential rain.
• Remove loose debris, including trash cans, toys, bicycles, and lawn furniture to reduce the risk of wind-induced projectiles from flying into or onto your home.

Storm Damage Prevention for Your Home’s Interior

The entryways to your house are highly susceptible to storm damage, but you can secure windows and doors by:

• Making all necessary repairs to doors and windows
• Preventing water damage by using caulk around window interiors and exteriors or installing a plastic film to prevent water seepage
• Replacing broken glass windows

Wind surges and fallen trees can down power lines, resulting in loss of electricity to your home. To combat this issue, you may use a portable generator or home generator to provide enough energy to keep your sump pump and refrigerator running. If you intend to use a generator, remember to:

• Have a functional CO detector in your house
• Keep generator away from windows, doors, and crawl spaces
• Never add fuel to a hot or running generator

Seek Assistance from Storm and Water Restoration Companies

In some situations, you may not have enough time to prepare your home against an impending storm. Once the storm hits, you may need water or flood cleanup to deal with water damage.  

If your home has water damage and you don’t take care of the water removal, you may have harmful levels of mold growth, which can begin 24 to 48 hours after a flood. Mold remediation companies offer mold removal services and can restore optimal mold levels in the home, but a building restoration service may include this feature within their restoration package.

Why SERVPRO

SERVPRO of Lakeway/Westlake is the premier residential and commercial cleaning service in Bee Cave, Texas. Serving clients for over two decades, their highly trained team offers water cleanup and storm damage restoration with 24-hour emergency services. They will quickly respond to a disaster of any size to ensure that your home is habitable after an unfortunate weather event.

To learn more about how these experts can restore your home from storm damage, call (512) 261-4790 or follow them on Facebook for their most up-to-date news.

Contact Information:

SERVPRO of Lakeway / Westlake

P: (512) 261-4790

12600 Hill Country Boulevard

Building – 5 Suite R-275

Bee Cave, TX 73738

Can Hail Really Harm My Business?

12/14/2020 (Permalink)

Business owners know hail storms cause damage to vehicles. Far fewer recognize the threat they pose to your commercial building. Hail storms are responsible for approximately $1 billion in damage each year nationwide.

What Is Hail?

Hail is a type of frozen precipitation that forms when water droplets freeze together and fall to the earth. Occurring in strong to severe thunderstorms, hail varies in size from as small as a pea, as large as a softball, or even larger. Hail typically includes jagged edges that can inflict severe damage. Other important things to know about are:

• Hail doesn't have to be large to be damaging
• Hail storms can happen any time of year
• Wind strength and speed influences the severity of hail impact
• Dangerous hail events outpace tornadoes

Common Damage from Hail

Hail most typically causes two types of roof damage. The first, and most severe is functional damage. Functional damage affects roof performance possibly diminishing roof integrity. The damage can include holes, cracks and bald spots where shingles have come off.

The second type is cosmetic concerns appearance rather than roof function. This damage can include dark spots, dents and pock marks that occur when hail comes crashing onto the roof.

The roof of your business isn’t the only area susceptible to hail damage. Hail can break windows, exposing your business and staff to glass and being pelted by the hail itself.

Hail events can be damaging and highly expensive.  If a hail storm has already caused roof damage or worse, call SERVPRO of Lakeway / Westlake, specialists in storm cleanup to make things right.

Why SERVPRO: Contents Claim Inventory Service

12/13/2020 (Permalink)

When a Fire or Water Emergency Occurs at Your Home or Business, Choose SERVPRO of Lakeway / Westlake

SERVPRO of Lakeway / Westlake specializes in restoring contents damaged by water, fire, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. 

When a fire or water emergency strikes, the damage can often feel overwhelming. SERVPRO of Lakeway / Westlake offers a Contents Claim Inventory Service (CCIS). Our technicians take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Benefits of CCIS include:

• Pre-loss list and value of contents
• Detailed and accurate report
• Better information to settle claims quicker
• Assistance with burden of proof for claims
• Peace of mind when you need it most!

If your home requires extensive restoration or cleaning, SERVPRO of Lakeway / Westlake can conduct an organized, efficient move-out of the affected area. A move-out will allow for a quicker remodeling process, protecting items from potential or further on-site damage.

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Why Choose SERVPRO of Lakeway / Westlake for Storm Cleanup

12/12/2020 (Permalink)

We live and work in this community. We may even be neighbors. As a locally owned and operated business, SERVPRO of Lakeway / Westlake is close by and ready to respond to storm and disaster events. We are proud to be an active member of the Austin community and want to do our part to make our community the best it can be.

We Respond Faster to Any Size Disaster

When a storm hits your Austin home or business, you need immediate assistance. Our quick response helps prevent secondary damage which assists in reducing restoration costs.

We're Highly Trained Storm Damage Specialists

We are leaders in the storm and water damage industry. Our technicians have advanced training and expertise, along with a tremendous amount of hands-on experience. We use this training and experience to quickly dry your home and restore it back to pre-storm condition.

• Water Damage Restoration Technician
• Applied Structural Drying Technicians

We Have the Resources to Handle Storms and Disasters

We can access the resources and personnel of 1,700 Franchises to handle major storms and disasters. We also have access to special Disaster Recovery Teams strategically located throughout the country to respond to catastrophic storms and events.

Using a Fire Extinguisher

12/9/2020 (Permalink)

A fire extinguisher is a common tool seen in office buildings, restaurants, schools, stores and just about every type of building you visit in and around the Austin, TX area. You may even have one in your workplace. They’re handy for the common person to use before the fire gets too large and out of control. Knowing how to use an extinguisher allows you to act with confidence when needed and help avoid major fire damage. If you’ve never been trained to operate this important device, now is the time to learn.  

Remember PASS, and using a fire extinguisher is easy.

1. Pull the pin. The first thing you want to do when operating a fire extinguisher to put out a fire is stand at the appropriate distance. Most extinguishers have a range of 6 to 20 feet, so make sure you know how far the one you have will reach. Next, you pull the pin in the extinguisher. Once you do this, you can move to the next step.
2. Aim the nozzle at the base of the fire. Some people think the best way to attack a kitchen fire or fire somewhere else in your home or building is to spray at the top of the flames. This won’t be effective, however. You must go for the base if you hope to smother it.
3. Squeeze the trigger. To avoid major fire damage in your house or whatever building you’re located in you need to act quickly. In step three, simply squeeze the trigger firmly. This will release the agent inside the extinguisher and help put out the fire.
4. Side to side. Use a sweeping motion, do not  move the device up and down. Instead, go from side to side until you have successfully put out the fire.

Whether it be fire damage or smoke damage from: a home fire, a fire to a business or commercial building, a grease fire, cigarette smoke odor, or any other fire or smoke damage event, SERVPRO of Lakeway / Westlake is here to help.

Expediting the Recovery Process After Flooding

12/9/2020 (Permalink)

If you live in or around Texas Hill Country sometimes referred to as, Flash Flood Alley, you know floods happen. You have probably experienced or know someone who has experienced flood damage. Flood water doesn’t care what is in its path, and can destroy everything it comes in contact with. Saving your home after a flood requires a quick response and ruthless action. 

Many believe, “It isn’t that bad.”or “Everything will dry.” They may think only new carpets, repainting, and new wallpaper is all that is needed for recovery.

Unfortunately, this is all incorrect. With water damage, time is working against you. Water from a flood is unsanitary, and moist conditions promote quick mold growth. In as little as 48 hours, you may already have an early-stage mold problem. If it becomes visible, the real problems begin, and restoration costs can go through the roof. 

Flood damage restoration is best handled by professionals in storm damage or water restoration. If you are going to attempt flood cleanup remember the following.

Flood Recovery Begins at the High-Water Mark

This mark on the indoor walls of your home is the starting point for your restoration efforts. When the mark is on the wallboard, you can assume that the damage extends above this mark and behind the wall. Flood cuts are a simple and effective way to deal with this wallboard damage.

Flood Cuts Speed Up Drying and Save Money

These cuts remove wet and conserve undamaged wallboard. It keeps the repair costs low. A horizontal, straight and clean flood cut simplifies late-stage wallboard repairs. The flood cut is the first of a three-step recovery process.

Where to Make a Flood Cut

Mark a horizontal line one foot above the high-water mark and cut along that line. Tear out and dispose of all wallboard below the cut. If the damage extends above the line, draw a higher line and cut again. Continue until the damaged wallboard removal is complete.

Remove and dispose of all wet insulation behind the wall. Leave the space open until it is dry and time to install new wallboard.

Drying

Deploy fans and other drying equipment to dry studs and other structural components. Also, evaluate other features behind the wallboard. They may include electrical, plumbing and HVAC equipment. 

Be Aware of Contamination

Finally, be aware that contamination is frequently an issue with flooding. Sewage, pesticides and other chemicals are common in floodwater. Cleaning and disinfecting may be required.

When your home is in need of flood recovery, remember there are flood recovery professionals ready to respond in the Westlake Hills, TX, area. They have the equipment, training and experience to deal with your flooding problem quickly and thoroughly. It all begins with a simple phone call.

Outdoor Maintenance to Prevent Storm Damage

12/9/2020 (Permalink)

When preparing for an upcoming storm, protecting your home is your priority and something to take seriously. Outdoor maintenance goes a long way to assist in minimizing damage resulting from a severe storm. 

While storm damage restoration experts can help with storm and water cleanup after the fact, prevention will save time and money.The following outdoor tasks can help protect against wind damage and water intrusion to your home.

Secure or Store Loose Items

Severe storms often come with high winds. To prevent damage from wind blown items all loose such as  outdoor furniture, trampolines and building materials should be stored or secured.

Tree Maintenance

If you have trees around your home, make an assessment and trim back any branches that could fall on the house, and remove any trees where the root system is weakened.

When planting trees, make sure you are planting for when the tree is mature to ensure the root system won’t encroach into the foundation, but has space to anchor the tree securely. Heavy rain and winds can cause a tree with a compromised root structure to fall over.

Roof and Gutter, Storm Drain Maintenance

Making sure your roof, gutters and downspouts are clear of leaves and other debris will help to keep them functioning properly and reduce the likelihood of water overflowing into the roof cavity under the eaves.

Check your roof and replace or secure any broken, loose or missing shingles. This will help to prevent water saturation and additional roof damage. If you are replacing your roof, consider shingles rated for the highest wind speeds in your area.  

If you have drains on your property make sure those are not obstructed by potted plants, other items or debris  as it will prevent water from properly draining away during heavy rain storms or floods.

Storms are unpredictable, and there is no way to guarantee you will never experience damage to your home resulting from the water or winds of a severe storm. Should you need assistance dealing with storm restoration, SERVPRO of Lakeway / Westlake has trained professionals to respond quickly to any size loss.

Surprising Benefits of Hiring a Commercial Cleaning Service

12/9/2020 (Permalink)

Blog Summary: The cleanliness and organization of a business are crucial for its success. Acquiring the services of commercial cleaning services like SERVPRO of Lakeway/Westlake is highly beneficial for the business owner, employees, and customers, especially after a disaster.

Surprising Benefits of Hiring a Commercial Cleaning Service

Maintaining a high standard of cleanliness is essential for the success of a business. Keeping your office clean is a time-consuming job, and if you leave the task up to employees, they might not complete their daily work obligations. 

By hiring a commercial cleaning service, you can free up time and resources for your company’s day-to-day operations. 

Working with a reputable commercial cleaning service like SERVPRO of Lakeway/Westlake in Bee Cave, Texas, will benefit your business, employees, and clients.

Benefits of Using a Commercial Cleaning Service

Make a Positive First Impression

A commercial property’s appearance makes a lasting impression on prospective customers, and it could be a contributing factor to whether or not they choose to do business with the company. Visible dust, stained floors, overflowing trash, unsanitary bathrooms, and foul odors can negatively impact a customer’s perception of how the business operates.

With the assistance of a professional commercial cleaning service, your workplace will look and smell fresh, increasing your customers’ confidence in your business. 

Increase Employee Productivity

For a successful business, your employees need to have exceptional productivity and time management skills. Taking the time to clean the workplace prevents workers from concentrating on their primary tasks. A commercial cleaning service will handle all the company’s cleaning needs, allowing employees to focus on their assigned work.

The cleaning service also understands the importance of sanitizing common areas such as breakrooms, bathrooms, and workspaces. If one person spreads their germs, it can severely impact the company’s productivity. By frequently disinfecting these areas, fewer viruses, bacteria, and germs will spread through the business, resulting in reduced sick days and absences.

Long-Term Savings

Commercial cleaning services do more than simple housekeeping tasks, including cleaning hard-to-reach or often neglected areas throughout the workplace. With the cleaner’s attention to detail, you will have fewer maintenance costs from replacing stained carpets, repairing dust-clogged HVAC systems, and repainting walls with embedded dirt. 

High-Quality Cleaning Skills and Equipment

Even if your workers attempt to keep their workspace clean, they may not have the skills and tools to do so correctly. Your office might look clean, but germs could still be present. Professional cleaning services know how to use the latest industry practices, equipment, tools, and products to thoroughly clean surfaces instead of inadvertently spreading dust, dirt, and germs.

Emergency Cleaning and Restoration

Some commercial cleaning services include a building restoration service to help clients recover after natural or man-made disasters arise. Fires, floods, severe weather, and burst pipes can lead to severe damage requiring extensive cleanups, repairs, and renovations. 

By hiring one commercial cleaning company, you can avoid having to meet with fire damage restoration services, commercial water damage businesses, and mold remediation companies.

Some of the specialized services a commercial cleaning company may offer are:

• Flood cleanup
• Water removal
• Fire damage restoration
• Mold removal and remediation

Commercial cleaning services that offer emergency services will help restore your business to its pre-disaster condition. Their highly trained staff will use specialized equipment to ensure the worksite is safe and attractive.

Why SERVPRO of Lakeway/Westlake?

SERVPRO of Lakeway/Westlake is the go-to commercial cleaning service for many businesses throughout Bee Cave, Texas. The team offers a wide array of services, from deep cleaning carpets to water cleanup and odor elimination. They also provide several specialized services to clean and restore businesses after fires, environmental disasters, water damage from floods, and other emergency circumstances.

To learn more about this commercial cleaning service, call the SERVPRO of Lakeway/Westlake team at (512) 261-4790 today.

Contact Information:

SERVPRO of Lakeway/Westlake

12600 Hill Country Boulevard

Building – 5 Suite R-275

Bee Cave, TX 73738

Three Types of Mold Tests

12/8/2020 (Permalink)

If you believe you have mold in your place of business then you may have contacted an Austin, TX, industrial hygienist to perform a mold test. Depending on the type of mold being analyzed, they may have performed one of three different mold tests. Here’s what you need to know about each of them.

Surface Test

If your business has visible mold, in many cases testing may not be necessary. However, the surface test is helpful during the following instances.

• Early stages when mold is unidentifiable
• The substance may be something other than mold growth
• When checking other areas for contamination
• After cleaning to ensure no mold remains

A mold remediation professional will know when to use this test and what areas should be examined.

Air Test

Air tests calculate the amount of, if any, mold spores present in the air. This test is typically used when mold is suspected but not yet visible. This type of test may also show ventilation or moisture issues which could contribute to a mold problem.

Bulk Test

Mold inspectors may also use the bulk test. Most commonly used when looking for possible hidden contaminants this testing involves taking a sample of the material itself. It is used to determine if mold is growing on a surface, and how far the mold has penetrated the material. 

An industrial hygienist can use testing to determine if, and what type of, mold may be in your company building. The results of these tests can allow you to take appropriate steps to remedy the situation.

Local and state laws may require a specific inspection and documentation protocol based on the size of the affected area. SERVPRO of Lakeway / Westlake can advise you on this process, providing guidance based on your unique situation.

Six Steps to Flushing Your Hot Water Heater

12/7/2020 (Permalink)

Flushing your hot water tank will take roughly an hour of your time. Doing this once or twice a year will save money on repairs, reduce your energy consumption and keep the water heater running at peak efficiency.

There are six steps to this process.

1. Assemble Your Tools

Flushing a hot water heater requires:

• A garden hose.
• A flathead screwdriver.
• A pump or 5 -gallon bucket if no drain is available.

2. Shut off the Energy Supply

• For gas heaters, shut off the flow of gas to the unit.
• For electric heaters, turn off the appropriate circuit breaker.

3. Prepare the Tank for Draining

Attach the hose to the drain valve of the water heater. The other end should go to a floor or shower drain at or below the level of the valve. If you don’t have a drain, determine a draining method that works for you. Be mindful that the water is very hot and can cause burns, damaging lawns and shrubbery.

4. Drain the Tank

This is a three-step process. The goal here is to drain the tank and flush it with clean water.

• Open the drain valve which allows tank water to flow out and fresh water to flow in.
• After a few minutes, open a hot water faucet in the kitchen.
• Finally, shut off the water. When empty, give the tank one last quick flush.

5. Refill the Tank

Close the drain valve and open the water supply. Once the open water faucet shows a steady flow of water, shut it off.

6. Turn on the Energy Supply

Reverse what you did in step 2 to shut off the power supply. For gas, confirm that the pilot light is lit. 

Failure of Your Water Tank Is Inevitable

When your water heater fails with a flood, call the water damage remediation specialists at SERVPRO of Lakeway / Westlake. They have the skills and the equipment to perform your cleanup and quickly return things to normal.

Why Use SERVPRO? - Training, Tools, and Technique

12/7/2020 (Permalink)

When a broken pipe or pipe burst causes a flood, cleanup is the first thought that pops into your head. You are a smart person, so you can easily fix a pipe and clean some water, right? Unfortunately, you may be wrong. Water damage causes serious issues that may not be visible to the untrained eye. Restoration specialists at SERVPRO of Lakeway / Westlake have the skills necessary for any type of water damage, whether you require a clean water removal or sewer cleanup company. 

Remember the three Ts when considering which water restoration company is right for you:

1. Training

SERVPRO water restoration specialists are trained in the specific needs of both residential and commercial properties. Certification by the Institute of Inspection Cleaning and Restoration Certification (IICRC) ensures that the technicians are knowledgeable and current in their field of expertise. This includes health and safety concerns, drying methods, pipe burst cleanup procedures and restoration of both structural elements and contents. 

2. Tools

SERVPRO specialists have tools that you do not have at your disposal.  Some of which are:

• Professional grade pumps and vacuums used to remove excess water. 
• Hygrometers and other specialized detectors to monitor moisture and humidity levels.
• Industrial strength dryers and dehumidifiers remove any remaining moisture to prevent secondary problems such as mold. 
• Infrared cameras used to detect hidden moisture. 

3. Techniques

SERVPRO restoration companies employ specialists in many areas, including water damage, storm damage and mold remediation. Different techniques are employed depending on your specific situation. For water restoration, a variety of cleaning methods are used including immersion, foam, wet, dry and others specific to the needs of the material. Restoration processes are tailored as well. 

Water cleanup after a broken or burst pipe is not the same as wiping up a glass of spilled water. When you have significant water damage at your commercial or residential property around Bee Cave, TX, SERVPRO of Lakeway / Westlake has the training, tools and techniques to restore your home or business to preloss condition. 

Why SERVPRO: Fire Restoration Experts

12/7/2020 (Permalink)

Your home is the place where your family gathers and makes memories. After a home fire, it is devastating to see the damage to your home. After the local fire authorities say it’s safe to re-enter your home, there are a few things that increase the likelihood of successful restoration. SERVPRO of Lakeway Westlake are trained experts in water removal, smoke cleaning, soot damage, and odor removal and know what it takes to restore your home to preloss condition.

SERVPRO follows a  seven step process to restore your home and belongings.

Step 1: Emergency Contact

The restoration process begins when you call. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

When we arrive, SERVPRO carefully inspects and tests adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.  We offer our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding. This is very helpful with insurance claims.

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage often compromises windows, walls, and roofs. To maintain security and to protect against secondary damage, we can board up missing windows and walls and place tarps on damaged roofs. 

Step 4 Water Removal if Necessary

Firefighters use large amounts of water to save your home from flames. SERVPRO uses specialized equipment for water extraction. Once most of the water is removed we use dehumidifiers and air movers to remove and dry any remaining water.

Step 5:  Soot Removal

Part of smoke damage is soot, the black substance left by the smoke of the fire. SERVPRO uses specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

SERVPRO technicians are trained to remove odors using industrial air scrubbers and fogging equipment.

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. 

Step 7 Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

As devastating as a home fire is, it’s important to assess the damage and start the cleanup process immediately. Bear in mind these tips, and reach out to SERVPRO of Lakeway / Westlake for effective restoration of your home.

Whether you need help with all or part of your restoration, the trained professionals as SERVPRO of Lakeway / Westlake will work with you and your insurance treating you with respect and care you need during this time.

Three Tips to Keep Your Pet Fire Safe

12/4/2020 (Permalink)

Pets are a part of the family, and it’s only natural to want to protect them in the event a fire occurs in your home. Unfortunately, many homeowners fail to include their dog, cat or other pet in their family fire emergency plan, leading to heartbreaking outcomes. Preparing your pet for fire emergencies keeps your furry friend safe from harm. A few tips to keep your pet fire safe are:

Take a few common fire prevention precautions

Ensure that you’re not leaving any open flames, such as candles, unattended, remove your stove’s knobs while you’re away so they can’t be turned by curious paws, and consider securing your pet in a safe place while you’re not around to supervise them. It’s estimated that unattended pets are responsible for almost 1,000 house fires annually.

Prepare for Disasters by raining your pet to respond to your voice

Taking the time to teach your pet to come running when they hear you call their name helps make pet preparation easier.  You should also ensure that you have fire emergency supplies such as food and medication for your pet on hand in the event of an emergency.

Set up a proper safe space for your pet while you’re away

Keep your pet on a collar, a leash nearby, and secure them somewhere near the door while you’re away. This makes it easier for rescue services to help you pet if a fire occurs when you aren’t at home. You should also keep your pet’s vaccination and ownership records in a fire resistant box.

Preparing your pet for a fire emergency can take a bit of time and patience, but in the end, it’s well worth it if it means keeping your companion safe. 

What to Expect From Fire Restoration Service Providers

11/18/2020 (Permalink)

Fires can lead to extensive damage to a home, business, and personal belongings. The property can sustain burns, water damage from sprinklers and fire trucks, and leftover soot and odors. 

SERVPRO of Lakeway/Westlake and other fire restoration companies use several services and processes to bring a property back to its pre-fire condition. The timeframe to complete the work varies from property to property, so keep reading to see what it entails.

Contributing Factors to Fire Restoration Timeframes

It can take fire restoration companies several days to several months to restore a property. You must speak with your insurer and wait until the local authorities complete their investigation about the fire. Once the insurance agents determine your coverage, you can hire a fire damage restoration service to address your situation.

Fire, smoke, and water damage limited to one room are considerably easier to deal with than an entire floor or building. A one-room job may only take a week, whereas a whole house can take a month.

Other factors that affect the restoration time frame includes:

• Type of fire (i.e., gas fire, electrical fire, etc.)
• House structure
• Amount of debris 
• Affected materials
• Smoke contamination
• The extent of smoke, fire, and water damage
• Local restoration codes or requirements

Standard Processes of Fire Restoration Companies

Though there is no predetermined time frame for restoring every property with fire damage, a general rule to consider is that the more extensive the project, the longer it will take. 

Fire restoration companies utilize several crucial steps to ensure the property's full restoration to make it safe and healthy for residents to occupy.

• Inspection and Assessment: Before fire restoration specialists can complete any work, they must first inspect the property and determine the extent of the fire damage. During this time, they will provide property owners and insurance companies with an estimate for repairs, replacements, and how long it will take to finish.

• Salvage Materials and Belongings: The cleanup team will remove salvageable items from the property to prevent additional damages. They will protect undamaged items and materials they cannot take from the building with a secure covering.

• Cleaning and Repairs: Areas with fire or water damage will be repaired and cleaned. This step includes general sanitation to eliminate potential hazards. If there was water from sprinklers or fire trucks, water restoration companies might need to help with water removal. Because of smoke, the home may need an air duct cleaning service to remove leftover soot.

• Replacements: For materials and belongings fire restoration experts cannot repair, you will need to replace them. Replacements often include flooring, furniture, wall coverings, and electrical outlets. 

• Restoration: The final part of the fire restoration process is bringing the property back to its original condition. Depending on how much damage occurred, the size of the property, and the materials requiring repairs and replacements, this step can be as simple as replacing carpeting or a complete reconstruction of a room. 

Contact SERVPRO of Lakeway/Westlake

As one of the top fire restoration companies in Bee Cave, Texas, SERVPRO of Lakeway/Westlake offers customers superior fire damage restoration services. The building restoration service team understands that each situation is unique, and their skilled staff uses reliable processes and specialized services to bring your fire-damaged property into its previous condition. 

From water cleanup to mold removal, you can count on SERVPRO for commercial cleaning service. 

To learn more about SERVPRO of Lakeway/Westlake's fire damage restoration service, call (512) 261-4790 today.

SERVPRO of Lakeway/Westlake helps homeowners and businesses keep their ceilings and walls clean

11/4/2020 (Permalink)

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Blog Summary: SERVPRO of Lakeway/Westlake explains the benefits of keeping walls and ceilings clean and sanitary.

SERVPRO of Lakeway/Westlake has been proudly serving the Austin and Highland Lakes area for over twenty years. The team of dedicated professionals understands how stressful and disruptive water, mold, or fire damage can be. Their aim is to help clients through every step of the process. The skilled and knowledgeable technicians are cleaning specialists who can tackle any job, big or small, and make the living space clean, sanitary, and healthy.

When most homeowners think of cleaning their home, the kitchen, bathrooms, floors, windows, and doorknobs come to mind. One more area needs regular, scheduled cleaning, yet homeowners often overlook this important area of the home. What is this often-neglected area? The walls. Clean walls can significantly impact the look and feel of a home, business, or office. SERVPRO of Lakeway/Westlake is proud to offer professional ceiling, floor, and wall cleaning.

Why Walls Need Cleaning

Walls typically do not show dirt, grime, dust as conspicuously as the floor, cabinets, upholstery, or carpeting, especially if the wall patterns are busy and function like camouflage for fingerprints and smudges.

Ceilings and walls are exposed to a wide array of contaminants such as dust and dirt, pet dander, cooking oils and grease, cigarette smoke, and other substances. Some household cleaners used to clean walls can leave a soapy residue that serves to attract tiny particles and dust. The heating and air conditioning system can distribute these contaminants throughout a home or business. The walls and ceilings will collect their fair share of the minute debris.

How to Know if Walls Need Cleaning

Perform a test by taking a damp paper towel and rubbing it over a section of the wall. The paper towel will pick up a layer of dust, dirt, and grime. The wall did not look dirty, but the proof is on the paper towel. The truth is that the walls will hold on to filth. Whether a wall is smooth, textured, painted, or wallpapered, dirt and grime stick on the wall and stay there. Homeowners who are health conscious need to give the walls the attention needed to keep that area of the home clean, beautiful, and healthy.

The Benefits of Clean Walls

Clean walls make a difference in a home or business.

#1. Clean walls contribute to a healthy home environment.

The most significant reason to clean the walls of a home, office or place of business is to make sure the areas are healthy and sanitary. Clean walls ensure higher air quality and reduce the germ population. A clean environment is essential, especially during times such as the COVID-19 pandemic.

#2. Clean walls improve appearances.

Dirty walls and ceilings can leave a negative impression on house guests, employees, customers, clients, or patients. In the workplace, office, or practice, appearances are crucial. Clean walls convey professionalism, attention to detail, and an inviting atmosphere.

#3. Clean walls are more functional and last longer.

Walls that are painted or wallpapered can develop a buildup of dirt, dust, grime, grease and oil, nicotine, and soap residue from past cleanings. The buildup can shorten the life expectancy of the wall covering.

The Benefits of Clean Ceilings

Ceiling and wall cleaning should be included in the cleaning maintenance of every home or business. Interior walls and other surfaces to be painted should be cleaned so that the primer and paint adhere properly. Whether the need is preparation for painting or for professional cleaning, SERVPRO of Lakeway/Westlake can help.

Using a time-tested and industry-approved cleaning process, along with their proprietary cleaning products and techniques, the cleaning and damage restoration specialists at SERVPRO of Lakeway/Westlake strive to clean walls and ceilings so that they are healthy, sanitary, and beautiful.

As experts in cleaning and cleanup services, including water damage restoration, the professionals at SERVPRO of Lakeway/Westlake are equipped to handle a wide range of situations. Whether the mess is from animal urine or feces, post-construction cleanup, garbage, storm damage, toilet overflow, a home break-in, or any other situation that requires deep cleaning, the team is ready to assist homeowners and businesses with any and every cleaning need.

For more information about the commercial and residential cleaning services offered by SERVPRO of Lakeway/Westlake, contact the office by phone at (512) 261-4790 or email hq@SERVPRO9965.com.

How to Know When It Is Time to Call in Odor Removal Specialists

10/9/2020 (Permalink)

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Summary: SERVPRO of Lakeway/Westlake is the odor removal expert to call when odors need professional attention.

The IICRC-certified odor removal specialists at SERVPRO of Lakeway/West Lake are ready to tackle the toughest odors, the odors that conventional, household cleaners and deodorizers just cannot eliminate.

Unpleasant and unwanted odors can occur in a home or business environment from a variety of sources. Before wasting time, money, and manpower to eliminate odors, property owners need to realize that certain types of odors require professional-level odor removal strategies involving commercial-grade cleaning and deodorizing solutions, state-of-the-art equipment, and specialized cleaning techniques.

Pet odors

One of the toughest odors to eliminate is pet odor. Once pet urine is absorbed into carpet padding, furniture upholstery and padding, pillows, and blankets, strong measures must be taken to eliminate the odors at the source. Simply spot shampooing the carpet may not be enough to neutralize the pet odor. Pouring or spraying heavy doses of deodorizer may cover the smell for a while, but the heavily-scented deodorizer may also irritate the sensitive noses of pets. Also, male cats can leave a musky smell throughout the house. Comprehensive cleaning and odor treatment are needed because the source of the smell is dispersed on carpets, chairs, sofas, pillows, blankets, and bedding.

Sometimes dogs, when let outside for some exercise or other activities, will come in close contact with animal feces or rotting flesh. When the pets come back into the home, their paws and fur will spread the odor-causing substances and fluids throughout the house. The house not only smells bad but also presents a health issue. Without professional intervention, skunk spray spread throughout a home by a cat or dog could linger for weeks.

Smoke odors

Smoke odors are another offender. Cooking fires limited to the stovetop may require professional assistance for both fire damage and smoke odor. A house fire in which flooring, cabinets, and personal belongings are burned can spread toxic smoke and soot throughout the home. Extensive odor damage calls for professionals who have the SERVPRO proprietary cleaning and deodorizing solutions along with air scrubbers, ozone generators, and hydroxyl generators to remove the odors. Carpet and upholstery cleaning may be required.

Mold and mildew odors

A water damage incident can lead to a large-scale mold and mildew infestation. A quick response from a reputable water damage restoration could have prevented the need for an extensive mold and mold odor mitigation. Attempting to resolve a mold issue without proper training, solutions, equipment, and safety gear could lead to serious health consequences and also fail at removing the mold and mold odor.

Tobacco odors

Tobacco odors are pesky odors to remove because the tobacco smoke permeates furniture, carpeting, curtains, bedding, and clothing. Nicotine adheres to the walls and may remain there for years. If the homeowner is not careful when wiping down surfaces to remove the nicotine, they can get nicotine poisoning. Also, the tobacco smell could be reactivated. A home with heavy nicotine damage is a toxic environment best left to professionals to clean and deodorize.

Sewage odors

Eliminating the odor from raw sewage leaking into a crawl space or basement involves many steps. The source of the leak must be located and resolved, and the sewage must be cleaned up. Any mold issues must be identified and mitigated. Odor from the sewage and any mold or mildew requires neutralization. Cleaning up this toxic biohazard is far beyond the capacity of the typical homeowner since the contaminated environment is both unsafe and unhealthy.

Dead animal odors

Removing dead animal odors first requires locating and removing the remains of the dead animal. Mice, squirrels, chipmunks, raccoons, snakes, and skunks can find their way into a home’s crawl space, attic, or walls and die. The area where the carcass was located must be cleaned, sanitized, disinfected, and deodorized. Quickly removing the odor from the structure requires high-capacity fans and air scrubbers. Special equipment may be required to neutralize odor emanating from the body fluids that have penetrated deep into the contact surface.

Stubborn, pervasive odors often require professional cleaning and deodorizing solutions and special odor-removing equipment to control or eliminate. The team of odor removal experts at SERVPRO of Lakeway/Westlake near Austin, TX, knows the potential negative consequences arising from a noxious, lingering odor. In some situations, occupants are forced to vacate the premises. In more severe cases, people fall ill with headaches or nausea when overcome by an offensive odor.

For more information about property damage restoration, contact the SERVPRO of Lakeway/West Lake office at (512) 261-4790 or email hq@SERVPRO9965.com.

Fire Damage Emergency Tips for Austin Residents

9/11/2020 (Permalink)

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Summary:  SERVPRO of Lakeway/West Lake explains what to do after a house fire.

Blog Summary:  SERVPRO of Lakeway/West Lake offers emergency fire damage tips that can speed up the fire damage restoration process and return life to normal.

SERVPRO of Lakeway/West Lake has been responding to water, smoke, and fire damage incidents for over two decades. Using the most advanced techniques and technology, the highly-trained and experienced team repairs and restores homes and businesses damaged by fire, smoke, water, and other causes. Knowing what to do after a fire can accelerate recovery and restoration, as well as potentially preserve life and health.

House Fire Facts

The Fire Safety Protection Association provides the following statistics that highlight the human dimension of a fire damage incident:

"More than one-quarter (27%) of reported fires occurred in homes. Even worse, four of every five (79%) fire deaths and three-quarters (73%) of all reported injuries were caused by home fires. During this five-year period, US fire departments responded to an estimated average of 354,400 home structure fires per year. These fires caused an annual average of 2,620 civilian deaths, 11,220 civilian fire injuries, $6.9 billion in direct property damage, and 2,560 civilian fire deaths. Most home fires and fire casualties result from five causes: cooking, heating, electrical distribution and lighting equipment, intentional fire setting, and smoking materials. Over the five-year period of 2013–2017 as a whole, cooking was the leading cause of home fires and home fire injuries, while smoking was the leading cause of home fire deaths."

A Safe Escape Is the Top Priority

A house fire is a traumatic event. The senses are overwhelmed by smoke alarms, the roar of the fire, and wailing sirens. Choking smoke, intense heat, and a gripping fear can be paralyzing at a time when quick thinking and fast action are demanded. Once a house fire starts, occupants have only three to five minutes to escape.

SERVPRO of Lakeway/West Lake Fire Damage Emergency Tips 

SERVPRO of Lakeway/West Lake provides these emergency tips to help the homeowner transition from fire escape and survival to fire and water damage restoration. With the fire extinguished and the site stabilized, fire crews are making final checks, gathering and storing equipment, and completing administrative tasks in preparation for departure. The property damage restoration process can safely begin.

Minutes Matter for Fire and Water Damage Restoration

As soon as possible, the homeowner should call a property damage restoration specialist to begin the fire and water damage restoration process. When water damage is a major component of the overall damage event, minutes matter.

While waiting for the property damage team to arrive on the scene, safety is still of utmost importance. This checklist addresses some of the foremost concerns.

• Locate alternate living options if the house is not safe for occupancy.
• Identify and resolve electrical and "slip and fall" hazards.
• Use extreme caution in the damaged structure. Only perform safe activities.
• Avoid lifting wet items such as area rugs, pillows, and furniture. The extra weight from the water can cause back injuries.

What to Do After a Fire

This list focuses on minimizing any further damage to the home until the professionals begin the restoration process.

1. Limit activity in the damaged structure to keep soot from becoming embedded into rugs, carpet, and upholstery.
2. Avoid soiling walls, woodwork, upholstery, and furniture by keeping hands washed or gloved.
3. Cover carpet traffic areas, rugs, and upholstery with clean towels or old linens.
4. If the power is off, remove contents from the freezer and refrigerator. Prop the doors open.

What NOT to Do After a Fire

• Do not wash any walls or painted surfaces and do not shampoo carpet or upholstery without contacting a certified, experienced property damage company. They have the proper equipment, tools, and solutions to safely and thoroughly clean surfaces covered with soot. Missteps in these areas can further embed the soot and lock in the smoke smell.
• Do not clean electrical appliances or electronics that might have been damaged by fire, heat, or water. Consult with an authorized repair service. When SERVPRO of Lakeway/West Lake inspects and restores appliances and electronics, only certified technicians do the work.
• Do not consume food or beverages that may have been subjected to fire, heat, or water.
• Avoid using ceiling lights or ceiling fans if the ceiling is wet. Shock or fire could result.
• Do not send clothing, bedspreads, blankets, or pillows to a typical dry cleaner. The smoke odor may be set if the items are not properly cleaned.

A competent and experienced fire and water damage company will assist the homeowner in navigating every step of the restoration process, including the initial inspection and assessment, working with the insurance company, and restoring and rebuilding the damaged area. A top-flight company like SERVPRO of Lakeway/West Lake will stand beside the homeowner until the job is complete.

To learn more about fire damage restoration, visit the SERVPRO of Lakeway/West Lake at https://www.SERVPROlakewaywestlake.com. Contact the team by phone at (512) 261-4790.

Damage Restoration Company Highlights Flood Risks in the Lakeway, TX, Area

8/4/2020 (Permalink)

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Summary: SERVPRO of Lakeway/Westlake explains flood zones and the importance of calling a trusted restoration specialist after a flood hits.

The technicians at SERVPRO of Lakeway/Westlake are flood damage restoration experts, which is important to a community that is no stranger to massive flooding. In 2007 and again in 2018, portions of Lakeway were underwater. Lake Travis was the culprit in both instances. With full capacity at 681 ft above sea level, the lake reached 710 feet, almost three stories above peak capacity.

The truth is everyone lives in an area that runs some risk of being flooded. The question is the level of risk: low, moderate, or high.  Flood zones are indicated in a community’s flood map. According to FEMA, each flood zone explains the risk of flooding for a designated area. The flood zones serve to determine insurance requirements and costs for property owners who have federal mortgage insurance.

Know the Property’s Flood Risk

To find a community’s flood map, visit the Flood Map Service Center and search using the property’s address. This vital information can guide homeowners as they determine if they need flood insurance.

Understand the Flood Zones

According to FEMA documentation, “Flood Zones are the land area that could be covered by the floodwaters. The Federal Emergency Management Agency has placed more than 20,000 communities in the United States into a category of flood zones.” The documentation provides the following information about the different risk levels of flood zones:

• High Risk Flood Zones: In high-risk areas, there is at least a 1 in 4 chance of flooding during a 30-year mortgage. All home and business owners in these areas with mortgages from federally regulated or insured lenders are required to buy flood insurance. They are shown on the flood maps as zones labeled with the letters A or V.
• Moderate to Low Risk Flood Zones: In moderate-to-low risk areas, the risk of being flooded is reduced but not completely removed. These areas submit over 20% of NFIP claims and receive one-third of disaster assistance for flooding. Flood insurance is not federally required in moderate-to-low areas, but it is recommended for all property owners and renters. They are shown on flood maps as zones labeled with the letters B, C, or X (or a shaded X).
• Undetermined Flood Zones: No flood-hazard analysis has been conducted in these areas, but a flood risk still exists. Flood insurance rates reflect the uncertainty of the flood risk. These areas are labeled with the letter D on the flood maps.

Advice to Property Owners

Property owners in a high-risk flood zone are required to purchase flood insurance. Residences and businesses in moderate to low risk areas have a choice. The reduced risk means reduced premiums. Keep in mind that 20% of all claims were paid out to flood victims in the moderate to low risk flood zones. Consider the reality that five 100-year floods have swamped Central Texas over a five-year period extending from 2013 to 2018. Flood insurance might not be such a bad investment.

Reasons for Increased Flooding

According to FEMA, flooding is more prevalent in certain areas for several reasons:

• Changes in weather patterns
• Urban and suburban development
• Urban drainage from streets, curbs, underground drains, and drain channels
• Deforestation and reduction in vegetative covering, which affects the natural drainage system

Property owners in the flood plain of Lake Travis or who live in any high- to moderate-risk flood zone should keep a vigilant eye on the weather. Daily rainfall measuring several inches is well documented in the Austin area.

• 3.40 April 06, 2019
• 3.67 May 04, 2018
• 5.08 August 26, 2017
• 5.20 May 25, 2015
• 4.22 October 13, 2013
• 7.04 September 07, 2010

Daily rainfall in these amounts stresses both natural and man-made drainage systems. When urban drainage systems become overwhelmed, residents in neighborhoods in flood zones that have never flooded suddenly find their homes underwater. When that happens, call in water and storm damage experts.

Conclusion

SERVPRO of Lakeway/West Lake provides a rapid response to flooding and storm damage. When a storm hits an Austin home or business, help is needed immediately. A quick response time prevents secondary damage, which reduces restoration costs. The highly trained storm damage specialists are leaders in the storm and water damage industry. The advanced training, expertise, and hands-on experience means that technicians can quickly dry a damaged home and restore it to its pre-flood condition.

For more information about flood and storm damage restoration, visit the SERVPRO of Lakeway/West Lake website at https://www.SERVPROlakewaywestlake.com. Contact the office by phone at (512) 261-4790.

Austin-Area Damage Restoration Company Shares Fireworks Safety Tips

6/30/2020 (Permalink)

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Summary: SERVPRO of Lakeway/Westlake urges people to use caution when shooting off fireworks.

Fourth of July celebrations and fireworks are a significant part of the American tradition. SERVPRO of Lakeway/Westlake, a damage restoration company, encourages residents of Austin, Lakeway Hills, Westlake, Rollingwood, and surrounding areas to exercise caution when enjoying this tradition.

The first use of fireworks in a July 4th celebration was in Boston, MA, in 1777. Founding father, John Adams said he wanted the anniversary of independence to be remembered for years with such things as “bonfires” and “illuminations.” Since the first July 4th fireworks display occurred during the Revolutionary War, some historians think the fireworks were intended as a “morale booster.” The first celebrations would have also included the firing of guns and cannons, adding to the explosive nature of the festivities.

Fireworks Can Be Dangerous

The National Fire Protection Association provides these fireworks fire and injury statistics to drive home the potential danger that can arise from improperly handling fireworks. “Fireworks started an estimated 19,500 fires in 2018, including 1,900 structure fires, 500 vehicle fires, and 17,100 outside and other fires. These fires caused five deaths, 46 civilian injuries, and $105 million in direct property damage. In 2018, U.S. hospital emergency rooms treated an estimated 9,100 people for fireworks-related injuries; half of those injuries were to the extremities and 34% were to the eye or other parts of the head. Children younger than 15 years of age accounted for more than one-third (36%) of the estimated 2018 injuries. These injury estimates were obtained or derived from the U.S. Consumer Product Safety Commission’s 2018 Fireworks Annual Report by Yongling Tu and Jason Ng.”

How to Stay Safe When Using Fireworks

The Texas Department of Insurance offers these fireworks safety tips to know to have fun with fireworks and stay safe.

1. Follow local rules.

Some areas allow only certain types of fireworks, and most areas do not allow fireworks within city limits or during burn bans. Follow the local law and contact the local fire officials if there are any questions.

2. Find out if a permit is required.

Organizers will need a permit from the local fire department if they are shooting off fireworks for a group of fifty people or larger.

3. Hire licensed professionals

If someone is hired to put on a display for a group, ensure that he or she has a Texas pyrotechnic operator’s license. To find out if a person has a Texas license, contact the State Fire Marshal’s Office by email at Fire.Marshal@tdi.texas.gov or by phone at 1-800-578-4677.

4. Make sure fireworks are legal.

Fireworks can only be sold at specified times of the year, typically within a week or so leading up to an important holiday. Besides the Fourth of July and New Year’s celebrations, Texas counties may also include Texas Independence Day (March 2nd), San Jacinto Day (April 21st), Cinco de Mayo (May 5th), and Memorial Day. Anyone can use fireworks any day of the year as long as the fireworks are not banned in the area where they are being used.

5. Be safe!

It is essential to follow safety practices whenever fireworks are used. Children should not play with fireworks, and an adult or adults should always be vigilant whenever children are near fireworks. In addition, never consume alcohol when setting off fireworks. Follow the instructions on the firework, and only use the explosive in the way it is intended to be used. The fireworks set up should not be near brush, dry grass, flammable materials, or flammable substances. Never aim fireworks at a house, structure, person, or animal. In case of emergencies, keep a bucket of water, garden hose, or other water sources nearby.

SERVPRO provides these fireworks safety tips as a public service to the residents of Austin, Lakeway Hills, Westlake, Rollingwood, and surrounding areas in the hopes that everyone will have an enjoyable, safe, and patriotic Fourth of July.

Fire and Water Damage Restoration Process

When a home or business is dealing with the aftermath of a fire, the damage that it can cause to the property structure and valuable possessions can be extremely devastating. Here at SERVPRO, the team understands the stress, confusion, and all the emotions that are present when dealing with this kind of ordeal. The SERVPRO technicians are highly skilled and certified, as well as equipped with fire damage restoration equipment to take special care of the client’s property and possessions. The SERVPRO team will be there with the customer every step along the way to explain the process to help get them through this stressful time.

After the fire trucks leave, the home or business likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. SERVPRO has the specialized fire restoration training needed to restore a home to its pre-fire condition.

Every fire damage event requires a unique solution, but the general process stays the same. The steps listed below illustrate the process for the typical fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when a customer calls SERVPRO. A representative will ask questions regarding the fire damage event that will help SERVPRO respond immediately with the appropriate equipment and resources.

Step 2: Inspection and Fire Damage Assessment

SERVPRO technicians carefully inspect and test adjoining rooms of the property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, the team can board up missing windows and walls and place tarps on damaged roofs.

Step 4: Water Removal and Drying (If Water Damage Is Present)

The water removal process begins almost immediately and removes the majority of the water. SERVPRO technicians then use dehumidifiers and air movers to remove the remaining water and complete the drying process.

Step 5: Removal of Smoke and Soot from All Surfaces

Specialized equipment and techniques are used to remove smoke and soot from ceilings, walls, and other surfaces.

Step 6: Cleaning and Sanitizing

Skilled technicians clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. SERVPRO employs a variety of cleaning techniques to restore belongings to their pre-fire conditions. The SERVPRO specialists are also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting a home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Conclusion

SERVPRO of Lakeway/Westlake hopes that everyone’s Fourth of July celebration will be safe and enjoyable. The team of fire and water damage experts is proud to serve Austin, Lakeway, West Lake Hills, and Rollingwood, TX.

To learn more about fire and water damage restoration, visit the SERVPRO of Lakeway/Westlake at https://www.SERVPROlakewaywestlake.com. Contact a SERVPRO representative by phone at (512) 261-4790.

Austin Area Water Damage Company Resolves Water Damage Issues

5/29/2020 (Permalink)

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Summary: SERVPRO of Lakeway/West Lake serves the greater Austin, TX area with highly trained, well-equipped water damage specialists.

For most people, the largest lifetime purchase is a home. All disasters cannot be prevented, but attention to detail may serve to minimize the damage, as the following scenario illustrates.

The homeowner, Chris, performed his due diligence when it came to chores around the house and home maintenance. From the manicured lawn to the sculpted shrubs to the neatly outlined flower beds, the yard was immaculate. Chris made sure to clean out the gutters, pressure wash the driveway, and repaint the fencing and latticework in the flower gardens.

Inside the home, Chris was just as diligent. He inspected the supply lines to the washing machine, tightened the vent connection to the clothes dryer, and repaired any leaking faucets. Several years earlier, his dishwasher had overflowed, causing extensive water damage, so he was wary of potential water leaks.

Chris gave particular attention to the HVAC system since he knew that the Texas heat can cause a well-maintained system to produce up to twenty gallons of water a day. Like clockwork, he changed the filters monthly so that they would not clog and waste energy.

The annual accumulation of mold, algae, and mildew on the coils and in the drip pan concerned Chris. Every year, he would clean the coils with coil cleaner and pour bleach into the drip pan and down the drainpipe. When he finished, the system looked clean and worked well.

Telltale Signs of a Leak

In late August, Chris and his family noticed a musty smell in the house, especially after they had been away for a week’s vacation. Also, there was streaking and sagging in the kitchen and on the hallway ceiling leading to the back door. The sheetrock in the hallway felt damp and soft in places, and the baseboards and flooring were moist and warping. Water was leaking from somewhere. The source had to be found and stopped quickly before any more damage could occur.

Since the visible water damage involved several rooms, Chris called a local water damage specialist for assistance. An emergency call brought a highly-trained, well-equipped professional to the scene. Relying on advanced technology and years of experience, the technician traced the leak to the HVAC system. However, a visual inspection of the coils, drip pan, and drainpipe turned up nothing at the unit other than a small amount of moisture around the unit’s base. The water damage specialist urged Chris to consult an HVAC technician.

The Problem Solved

The HVAC technician asked a few questions and arrived at the answer. Chris had been using bleach and other chemicals to clean the drip pan, drain pipe, and coils. While he meant well, the chemicals had damaged the drain pan in areas that the average homeowner would not be able to see without dismantling part of the HVAC system. The bleach had degraded the ABS pipe and PVC drainpipe, which resulted in a cascade of leaks. It had been several years since a trained and experienced HVAC specialist had inspected the unit, even though Chris had been performing regular maintenance.

Solutions that Work

The HVAC specialist was able to install a makeshift solution to handle the moisture from the unit so the water damage specialists could begin the restoration process. The series of small leaks had added up to a large problem. The condensate drain system needed repairs, and continuous moisture created an environment that fostered mold growth. Insulation needed to be replaced. Sheetrock, baseboards, and flooring needed repair, restoration, or replacement. The project required many hands, much equipment, and great expense.

The SERVPRO Water Damage Solution

The core of the SERVPRO service palate is water damage restoration. Every water damage situation is different and requires a unique solution, but the general process stays the same. The steps listed below illustrate the process for the typical water damage emergency.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

The SERVPRO professionals can handle the entire water damage restoration process.

Conclusion

The SERVPRO team of Lakeway/West Lake is proud to serve local communities, including Austin, Lakeway, West Lake Hills, and Rollingwood. Emergency 24-hour service means the team is “faster to any size disaster.” Using advanced technology and the latest equipment, the highly-trained and certified professionals can handle any size job. Providing water, fire, storm, mold, commercial, biohazard, and special cleaning, the SERVPRO team of Lakeway/West Lake is ready to serve like pros.

For more information about water damage restoration and other services, visit the SERVPRO of Lakeway/West Lake website at https://www.SERVPROlakewaywestlake.com. To speak with a local SERVPRO representative, call (512) 261-4790.

Reducing Moisture in Your Home and Mold Growth

6/20/2019 (Permalink)

Reducing Moisture in Your Home and Mold Growth

It's impossible to get rid of all mold and mold spores in your home, but because mold spores can't grow without moisture, reducing moisture in your home is the best way to prevent or eliminate mold growth. If there is already mold growing in your home, it's important to clean up the mold and fix the problem causing dampness. If you clean up the mold but don't fix the problem, the mold will most likely return.

Following is some advice for reducing moisture throughout the home with specific tips for the areas most prone to dampness and mold growth:

• Use dehumidifiers and air conditioners, especially in hot, humid climates, to reduce moisture in the air.
• Keep indoor humidity below 60% if possible. You can measure relative humidity with a hygrometer, an inexpensive instrument available at many hardware stores.
• Keep air conditioning drip pans clean. Make sure drain lines are free of obstructions and flow properly.
• Keep the house warm in cool weather. As the temperature goes down, the air is less able to hold moisture and it condenses on cold surfaces, which can encourage mold growth.
• Add insulation to cold surfaces, such as exterior walls, floors, and windows to reduce condensation.
• Dry wet areas within 24 to 48 hours to prevent mold growth.
• Fix leaks and seepage. The ground should slope away from your house. If water is entering the house from the outside, your options range from simple landscaping to extensive excavation and waterproofing.
• Have a heating and cooling contractor check your heating and cooling system to make sure it's sized and operating properly to remove humidity.
• Open doors between rooms to increase circulation, which carries heat to cold surfaces. Increase air circulation by using fans and by moving furniture from wall corners.

Source: WebMD Online.  Jan 2019

Promoting Fireworks Safety

6/20/2019 (Permalink)

Promoting Fireworks Safety

As families and friends gather for the Fourth of July holiday at backyard barbecues, cookouts and pool parties, the U.S. Consumer Product Safety Commission (CPSC) is reminding consumers to celebrate safely when using fireworks. 

“CPSC works year round to help prevent deaths and injuries from fireworks,” said Ann Marie Buerkle, CPSC acting chairman. “Beyond CPSC’s efforts, we want to make sure everyone takes simple safety steps to celebrate safely with their family and friends. We work with the fireworks industry, monitor incoming fireworks shipments at the ports and enforce federal fireworks safety regulations, so that all Americans have a safe Fourth of July.” 

Remember, fireworks can be dangerous, causing serious burn and eye injuries. You can help us prevent fireworks-related injuries and deaths. How? By working with a national, state or local organization where you live to promote fireworks safety in your community.

To learn more about fire damage restoration by SERVPRO of West Austin / Lakeway, please click here. 

Source: CPSC

Fire Prevention Tasks for Your Business

6/19/2019 (Permalink)

Fire Prevention Tasks for Your Business

A fire can cause severe damage to business equipment, materials, and structures. As a business owner, focusing on fire risk assessment, fire prevention, and staff education can help reduce your chance of fire and smoke damage. Here are three tips to help:

Assess the risk of fire hazards : The National Fire Protection Association offers handbooks and other publications on the fire safety code in place for businesses. If your local government offers it, a visit from a fire marshal is a great step for your fire prevention plan. If a marshal visit isn't available, ask for workplace fire risk assessment guidance from your building's property manager.

Have fire protection equipment : If you have an automatic sprinkler system in place, this will provide primary fire protection for your business.

Standard fire safety practices call for smoke detectors and fire extinguishers on every floor. Your best bet is multipurpose extinguishers, which will douse most small fires with ease, without shorting out your electronics.

Protect your people : Your employees are your most important business asset. These tips can help prevent them from being injured in a fire.

• Fire Plan : Make sure your employees know what to do if there's a fire, including calling 911 immediately. Conduct a fire drill at least once a year to keep employees aware of your workplace fire safety protocol. 
• Evacuation Plan : In larger buildings, post a fire evacuation plan in several spots around the workplace. Never include elevators in an evacuation plan; always use the stairs. 
• First Aid : In case of fire injuries, your employees should be familiar with the location of the first-aid kit, which should be kept where possible hazards can occur most-such as in the kitchen.

Source: State Farm

Water Damage and Wood Floors

6/18/2019 (Permalink)

Water Damage and Wood Floors

Something as simple as a gallon of water spilled on hardwood floors can ruin the flooring, start mold growth, and cause the wood to buckle.   Whether it be a slow leak from a sink, an overflowed toilet from above, or a broken refrigerator line, water causes warping and can trigger mold and mildew growth that can ruin wood. Major flooding can cause wall and foundation problems that must be addressed, but the first step in mitigating the damage done by water to a building -- including its wood floors -- is to gently but quickly ventilate and dry materials.

SERVPRO® of West Austin / Lakeway uses commercial-grade machines that extract the water from the wood flooring with a powerful force.  If we are called immediately following a water damage event, there is a good possibility we can save your wood floors from buckling using the high-powered water extractors.  More about Water Damage Restoration

Source: Homeguides

2 Outside Projects to do in Order to Avoid Water Damage

6/18/2019 (Permalink)

2 Outside Projects to do in Order to Avoid Water Damage

1. Be careful where you plant

Some plants and trees, like weeping willows, have pretty invasive roots. If you’re not careful, they’ll grow right into your sprinkler system, drainage field, pipes, and septic tanks. Plan before you plant to keep roots away from any water lines.

2. Clean out roof gutters

You know it’s on your to-do list anyway, so if you can, take a safe climb up to your roof next Sunday and check out your gutters. If you’re seeing lots of leaves, birds’ nests, sticks, and whatnot up there, your gutters may not be doing the job you hired them for. And on a rainy day, a clogged gutter can send water spilling into your home’s foundation, through the roof, or down to your basement. That could cause some serious water damage! So next time you’re doing some seasonal cleaning, make sure those gutters are clean. And if your gutters are too high, be safe and get a professional to check them.

Getting Rid of Cigarette Smoke Odor

6/17/2019 (Permalink)

Getting Rid of Cigarette Smoke Odor

The smell of cigars, cigarettes, and other smoke odors can get trapped in a home and be very strong and stubborn.  The smell of tobacco and/or cigarette smoke and tar is stubborn because it "sticks" to all surfaces in your home as it spreads through the air. So, how do you get rid of the cigarette odor?  The short answer is that it's very difficult.  ALL surfaces in the home need to be scrubbed and deodorized, including the: flooring, walls, furniture, appliances, small items, and clothing. Even the air in the home needs to be deodorized during the process.  It's not an easy task, but the experts at SERVPRO® of West Austin / Lakeway have done it many times and are Here to Help.  To learn more about smoke damage removal, give us a call today. 

Tips to Prevent Water Damage to your Commercial Space

6/17/2019 (Permalink)

Tips to Prevent Water Damage to your Commercial Space

1. Train all employees on the location of the water shut off valves and make sure they are easily accessible.
2. Find out if your business is located on a flood plain and if your area offers programs for business owners.
3. Conduct regular inspections of your HVAC units, roof, water heaters, refrigerators, sinks, toilets, and any other area you have that may have a water leak.
4. Make sure your insurance policy is up to date and you are insured.
5. Keep any documents, inventory, or anything critical to your business' survival at least a few feet off the ground.
6. Be prepared for a water damage event. The faster the water is removed and dried out, the better off you are going to be. Time is an important factor. Please save our number to your phone so you know who to call. SERVPRO® of West Austin / Lakeway

Mold Growth in the Kitchen

6/13/2019 (Permalink)

 Reducing Mold Growth in the Kitchen

• Use exhaust fans to move moisture outside (not into the attic) whenever you are cooking, washing dishes, or cleaning.
• Turn off certain appliances if you notice moisture on windows and other surfaces.
• Check for leaks around the kitchen sink, refrigerator ice makers, and other sources of water. Repair if necessary. Many of the homes we visit that have suffered mold damage stems from an undetected link under the kitchen sink that has set the conditions just right for an outbreak of mold growth.  Mold under and behind the kitchen sink often goes undetected until there is a kitchen remodel and by then it has spread dramatically. 
• Empty and clean refrigerator drip pans if necessary. Mold growth can go long undetected behind a kitchen refrigerator. 
• Put a plastic cover over dirt in crawl spaces to prevent moisture from coming in from the ground. If there is standing water or the soil is wet, dry it out with fans before covering the floor.

If you smell or can visibly see mold growth in your home, call the professionals at SERVPRO of West Austin / Lakeway today.

Source: WebMD Online

Grease and Your Kitchen Sink

6/13/2019 (Permalink)

Grease and Your Kitchen Sink

Never pour grease down your sink. You’ve probably heard this before, but you should definitely avoid pouring grease down your kitchen sink. It doesn’t matter if you flush it with hot or cold water. It can still congeal and cling to your pipes, and could still cause some serious damage and blockage.

Some people use detergent to break up grease before pouring it down the drain…and that may help sometimes. But there’s no guarantee that it’ll keep the grease from sticking to your pipes, so why take the risk?

The safest thing to do is just to pour your grease in an empty can, and either let it sit or put it in the refrigerator. Once it hardens you can toss it in the trash and get rid of it. Done and done.

Pipe leaks from clogged pipes can cause water damage to your home as well as mold damage if the water damage is not soon addressed.

Learn more about water damage by clicking here.

Source: Farmers Online

SERVPRO® of West Austin / Lakeway will Deep Clean your Restaurant

6/12/2019 (Permalink)

SERVPRO® of West Austin / Lakeway will Deep Clean your Restaurant

SERVPRO of West Austin / Lakeway uses industrial grade cleaning equipment, solutions, and cleaning agents to ensure all areas including walls, floors, and counter tops are both cleaned and sanitized. This cleaning process should be done at least every 6 months to ensure a clean environment.

In addition to the restaurant's cleanliness, it will also great help the restaurant's appearance to its customers. A restaurant's: atmosphere, attention to detail, and well-kept facilities are important for a customer's good first impression. 

Deep cleaning is also very important for safety. Daily mopping sustains a clean floor, but will not scrub deeply enough to remove certain bacteria. Sticky floors and unwanted objects can cause personnel or guests to slip. For a truly clean floor, it is important to remove: grease, oil, gum and even mold.

For a deep cleaning of your restaurant, please call SERVPRO® of West Austin / Lakeway today!

Source: Yahoo Finance Online Jan 2019

Preventing mold and bacterial growth in the building’s ventilation system

6/12/2019 (Permalink)

Preventing mold and bacterial growth in the building’s ventilation system

Ventilation systems should be checked regularly, particularly for damp filters and overall cleanliness. A preventive maintenance plan should be put into place for each major component of the building’s ventilation system. Contact your equipment supplier or manufacturer for recommended maintenance schedules and operations and maintenance manuals. Components that are exposed to water (e.g., drainage pans, coils, cooling towers, and humidifiers) require scrupulous maintenance to prevent microbial 10 growth and the entry of undesired microorganisms or chemicals into the indoor air stream.

Air duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems. The components of these systems may become contaminated with mold if moisture is present within the system, resulting in the potential release of mold spores throughout the building. All components of the system must be cleaned. Failure to clean a component of a contaminated system can result in re-contamination of the entire system. Water-damaged or contaminated porous materials in the ductwork or other air handling system components should be removed and replaced. Ventilation system filters should be checked regularly to ensure that they are seated properly. Filters should be replaced on a routine schedule.

Source: OSHA Online. Jan 2019

Why SERVPRO? SERVPRO is Hazmat and Bio Hazard Removal Trained

3/29/2019 (Permalink)

Why SERVPRO?  SERVPRO is Hazmat and Bio Hazard Removal Trained

Bio hazard clean up is considered: blood clean up, urine clean up, human feces clean up, animal feces clean up, vomit clean up, and other human fluids.  General maid and janitorial services will not remove these items due to their potentially hazardous nature.  SERVPRO of West Austin/Lakeway technicians are trained and properly uniformed to safely remove bio hazardous materials. This is why you can rely on SERVPRO of West Austin/Lakeway to get the job done quickly, safely, and to sanitation standards.  Many homes and buildings that have been left unattended and/or improperly cared for will generally require this type of service. SERVPRO of West Austin/Lakeway will remove all hazardous items and properly dispose of them. If you or your business is in need of bio hazard removal, please do not hesitate to call today.

Why SERVPRO? SERVPRO Uses Industrial Grade Equipment and Cleaning Products on your Home or Business

3/29/2019 (Permalink)

Why SERVPRO?  SERVPRO Uses Industrial Grade Equipment and Cleaning Products on your Home or Business

If your home or business has suffered a water damage event, simply cleaning up the water and opening up the windows will not completely dry the space, leaving your home or business vulnerable to future mold growth (known as secondary damage).  SERVPRO of West Austin/Lakeway uses industrial grade dehumidifiers and fans to completely dry your home or business.  SERVPRO of West Austin/Lakeway uses moisture testing devices to make sure your walls, closets, and floors are dry before we leave your home and close out the job.  In addition to drying, commercial grade anti-fungal treatments are applied in order to prevent mold from forming.

If your home or business has suffered a fire damage event, air scrubbers are brought in to the area to "scrub" the air clean and remove the chemical and smoke odor. In addition to air scrubbers, special cleaning agents are used to save as many smoke-affected items as possible in your home or business.

If your home or business has suffered a water damage, fire damage, or mold growth event, please do not hesitate to call us today.

Why SERVPRO - SERVPRO's Mold Technicians are Mold Certified

3/28/2019 (Permalink)

Why SERVPRO - SERVPRO's Mold Technicians are Mold Certified

Are you smelling mildew or a musty odor in your home or business?  Can you visually see mold growth? SERVPRO of West Austin/Lakeway can perform your Mold Remediation using a Mold Certified Technician so you know it's done right. Mold remediation means the removal, cleaning, sanitizing, demolition, or other treatment, including preventive activities, of mold or mold-contaminated matter. The industry is regulated to ensure that persons conducting mold assessment and remediation services are properly trained and licensed, and are following minimum standards that protect the health of workers and building occupants. Please do not hesitate to give us a call today at SERVPRO of West Austin/Lakeway to set up a time to start the mold remediation process.

Why SERVPRO? SERVPRO is Faster to Disaster

3/28/2019 (Permalink)

Why SERVPRO? SERVPRO is Faster to Disaster

SERVPRO of West Austin/Lakeway offers a 24 hour emergency service.  Our office is open Monday through Friday, however there will always be someone to answer your call after hours and on the weekends.  If the event is classified as an emergency, SERVPRO of West Austin/Lakeway will be out right away regardless of time or day.  When hurricanes, floods, wild fires, and other disasters strike all around the country, SERVPRO franchises band together and travel sometimes thousands of miles to come to the disaster area to help restore homes and businesses affected. If there is a catastrophic event in your area, SERVPRO will call in "extreme teams" that will arrive in your city or town to help cover more ground and to help more home and business owners. If your home or business has suffered a water damage or other emergency event, please do not hesitate to call.  

Why SERVPRO? SERVPRO® Will Work with Your Insurance

3/23/2019 (Permalink)

Why SERVPRO? SERVPRO Will Work with Your Insurance

In the unfortunate event your home or business suffers: water damage, fire damage, mold damage, or bio-hazard clean up needs,  SERVPRO of West Austin/Lakeway will work seamlessly with your insurance company.  This means less hassle and less worry for you. Our employees talk with insurance adjusters every day to make sure things are billed correctly with your insurance and the job is properly documented to ensure things are going according to plan. Being in business for years and years, whatever property and casualty insurance you or your company uses, odds are we have worked with them in the past.  If you need the job done right and less hassle for you, please do not hesitate to call SERVPRO of West Austin/Lakeway.

Why SERVPRO? SERVPRO is "Institute of Inspection Cleaning and Restoration Certified"

3/23/2019 (Permalink)

Why SERVPRO? SERVPRO is "Institute of Inspection Cleaning and Restoration Certified"

If you or your business has suffered a water damage, fire damage, mold damage, or bio hazard damage, odds are it has affected some sort of fabric or textile in your home.  The IICRC is a certification and Standards Developing Organization (SDO) non-profit organization for the inspection, cleaning and restoration industries. In partnership with regional and international trade associates, the IICRC serves more than 25 countries.

When you see a IICRC logo, you can be confident that an IICRC-certified experienced, qualified professional is caring for your valuable property.

Do you need upholstery cleaning or carpet cleaning for your home or business performed by a company that is IICRC certified?  SERVPRO  of West Austin/Lakeway cleans upholstery for general cleaning, pet dander, smoke damage, office carpet tile, and more. 

Source: http://www.IICRC.org

2 Outside Projects to do in Order to Avoid Water Damage

1/1/2019 (Permalink)

2 Outside Projects to do in Order to Avoid Water Damage

1. Be careful where you plant

Some plants and trees, like weeping willows, have pretty invasive roots. If you’re not careful, they’ll grow right into your sprinkler system, drainage field, pipes, and septic tanks. Plan before you plant to keep roots away from any water lines.

2. Clean out roof gutters

You know it’s on your to-do list anyway, so if you can, take a safe climb up to your roof next Sunday and check out your gutters. If you’re seeing lots of leaves, birds’ nests, sticks, and whatnot up there, your gutters may not be doing the job you hired them for. And on a rainy day, a clogged gutter can send water spilling into your home’s foundation, through the roof, or down to your basement. That could cause some serious water damage! So next time you’re doing some seasonal cleaning, make sure those gutters are clean. And if your gutters are too high, be safe and get a professional to check them.

Never Pour Grease Down Your Sink

1/1/2019 (Permalink)

Never pour grease down your sink

You’ve probably heard this before, but you should definitely avoid pouring grease down your kitchen sink. It doesn’t matter if you flush it with hot or cold water. It can still congeal and cling to your pipes, and could still cause some serious damage and blockage.

Some people use detergent to break up grease before pouring it down the drain…and that may help sometimes. But there’s no guarantee that it’ll keep the grease from sticking to your pipes, so why take the risk?

The safest thing to do is just to pour your grease in an empty can, and either let it sit or put it in the refrigerator. Once it hardens you can toss it in the trash and get rid of it. Done and done.

Pipe leaks from clogged pipes can cause water damage to your home as well as mold damage if the water damage is not soon addressed.

Source: www.farmers.com

Storm Damage Prevention using Horticulture

1/1/2019 (Permalink)

Storm damage prevention and treatment: reducing damage from storms with preventive action using horticulture

Damage to trees from storms can be minimized by designing and implementing a tree management plan. Designing and executing a plan can help prevent problems.  There is no doubt trees can cause damage and be damaged in storms. However, appropriately placed and well-maintained trees can help to reduce storm damage to structures by deflecting wind, as well as reduce damage to the tree itself. Appropriate actions include: proper placement and planting, structural pruning prior to the storm, and proper species selection. Actions in the weeks and years following a strong storm can help bring damaged trees back to health.

If your home or business is affected by a storm, don't hesitate to call SERVPRO of West Austin and Lakeway.

Source: https://hort.ifas.ufl.edu/woody/stormy.shtml

Austin area - Are You Storm Aware?

1/1/2019 (Permalink)

Austin Area - Are you Storm Aware?

As we continue to see storms throughout our Austin area cities, we at SERVPRO® of West Austin and Lakeway want you to be aware of what the different threat levels mean so that you can be prepared for whatever happens. 

Flash Flood Watch

A Flash Flood Watch is issued when conditions are favorable for flash flooding. It does not mean that flash flooding will occur, but it is possible.

Flash Flood Warning

A Flash Flood Warning is issued when flash flooding is imminent or occurring.

Flood Watch

A Flood Watch is issued when conditions are favorable for flooding. It does not mean flooding will occur, but it is possible.

Flood Warning

A Flood Warning is issued when flooding is imminent or occurring.

If your home or commercial building ever suffers flood damage, call the SERVPRO® West Austin and Lakeway experts.

How to Prevent Mold on Your Patio Furniture

1/1/2019 (Permalink)

How to Prevent Mold on Your Patio Furniture

If you’re hoping to save your current furniture or you’ve bought a new patio set and want to keep it from falling victim to the same problem, you can take steps to prevent mildew and mold. When purchasing new furniture, look for water-resistant fabrics and materials and check to see if the dyes used are also weather-resistant. Acrylic and polyester are usually the most durable. You can also waterproof your patio furniture yourself by purchasing a waterproofing kit at your local supply store.

Note that sunscreen and bug spray are known to soak into cushions, so always use a towel to sit on as added protection, and never sit down directly after coming out of the pool. If you do spill water or otherwise soil the furniture, clean it immediately, and do routine cleaning every few weeks. If you do not use your patio furniture year round, consider using furniture covers, or find a shed, garage or storage unit to house it during the off season.

Now that you know how to remove mold and mildew from patio furniture, you can clean up your chairs, table and umbrella to return it to good condition. You’ll be back to lounging out in the summer heat in no time.

Source: https://learn.livingdirect.com/patio-furniture-mold-removal/

Learning About Mold Assessment vs. Mold Remediation in the State of Texas

1/1/2019 (Permalink)

Learning About Mold Assessment vs. Mold Remediation in the State of Texas

Mold assessment activities include an inspection, investigation, or survey of a dwelling or other structure to provide the owner or occupant with information regarding the presence, identification, or evaluation of mold, the development of a mold management plan or remediation protocol, and the collection or analysis of a mold sample. Mold remediation means the removal, cleaning, sanitizing, demolition, or other treatment, including preventive activities, of mold or mold-contaminated matter. The industry is regulated to ensure that persons conducting mold assessment and remediation services in Texas are properly trained and licensed, and are following minimum standards that protect the health of workers and building occupants.

Source: https://www.tdlr.texas.gov/mld/mld.htm

Home Fires Caused by Dryers and Washing Machines

1/1/2019 (Permalink)

Home Fires Caused by Dryers and Washing Machines

Clothes dryer fires happen more often than one might think, accounting for 16,800 home structure fires in 2010 and doing more than $236 million in property damage according to the National Fire Protection Association. The most frequent causes of fires in dryers are lint/dust (29%) and clothing (28%). In washers, they are wire or cable insulation (26%), the appliance housing (21%) or the drive belt (15%).

Dryers were involved in 92% of the Washer/Dryer fires; the risk of fire was basically the same for both gas and electric-powered dryers.

Safety tips:

• Clean the lint screen frequently and don’t run the dryer without it.
• For gas and propane dryers, make sure there aren’t any leaks in the lines.
• Vent the dryer to the outside of the house and ensure nothing blocks the vent pipe.
• Clean the vent pipe and the area where the screen is housed.
• Keep the area around the dryer free of combustible materials.

Source: National Fire Protection Association and http://www.propertycasualty360.com

Preventing Christmas Tree Fires

1/1/2019 (Permalink)

Preventing Christmas Tree Fires

Like candle fires (the number one cause of fires in the home), Christmas tree fires are more common during the holidays, with 43% occurring in December and 39% in January. The NFPA says an average of 230 fires are attributed to Christmas trees each year and they are more likely to be serious because of the factors that can contribute to the fire: a dry tree, electrical lights, and an abundant fuel supply (gifts) under the tree. Christmas tree fires cause an average of $18.3 million in property damage each year.

The most common causes are electrical failures (32%), having the tree too close to a heat source like a fireplace or wood stove (17%) or being too close to candles (7%).

Safety tips:

• Keep live trees well watered and dispose of them before they become dry.
• Turn off tree lights before leaving the house or going to bed.
• Check lights for any shorts or other electrical issues before putting them on the tree.

Source: National Fire Protection Association and http://www.propertycasualty360.com

SERVPRO® Will Work with Your Business' Insurance Company

1/1/2019 (Permalink)

SERVPRO® Will Work with Your Business' Insurance Company

In the unfortunate event your business suffers water, fire, or mold damage, SERVPRO® West Austin and Lakeway will work with your insurance company, so you have less work load on your plate.  Our employees talk with insurance adjusters every day to make sure things are billed correctly with your insurance and the job is properly documented to ensure things are going according to plan. Being in business for over 10 years, whatever property and casualty insurance company your business uses, odds are we have worked with them in the past.  Give us a call to set up an emergency preparedness plan for your business today. SERVPRO® of West Austin and Lakeway will work hard to make any damage, "Like it never even happened."

Would your business be prepared in the event of a disaster?

1/1/2019 (Permalink)

Would your business be prepared in the event of a disaster?

What would you do if your business suffered: Water Damage, Fire Damage, Smoke Damage, Mold, or a Bio-Hazard contamination? Do you have a plan in place? SERPVRO® offers at no charge a business "Ready Plan" app for your phone that will walk you through a preparedness  plan that could save your business $1,000's. 

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. In general, the faster the response time to a disaster, the less secondary damage can occur. SERVPRO is "faster to any disaster" and works with you and your employees every step of the way.

The SERVPRO Ready Plan app will guide you through a: Water Damage event, Fire Damage event, Mold, Bio-Hazard contamination, and more.  Pre-planning and having this app on the ready can help to give you tremendous peace of mind.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

What is the SERVPRO® Ready Plan Tool

9/25/2018 (Permalink)

What is the SERVPRO® Ready Plan Tool

The SERVPRO^® Ready Plan is a tool for property managers and owners, both residential and commercial. It allows for the creation of an Emergency READY Profile. By developing a SERVPRO Emergency READY Profile for your home or business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your home or business.

SERVPRO^® of West Austin/Lakeway has restoration experts available 24 hours a day to get your business back up and running. Our expertise includes restoration services for fire and water damage, including electronics restoration and document drying. We are also your business’s best resource for mold mitigation and removal. Our Large Loss Division has the expertise to manage the cost and operations of large commercial disaster recovery projects.

Getting Rid of Cigarette Smoke Odor

9/25/2018 (Permalink)

Getting Rid of Cigarette Smoke Odor

It's obvious to a non-smoker when a home smells like cigarettes.  The smell of tobacco and/or cigarette smoke and tar is stubborn because it "sticks" to all surfaces as it spreads through the air. So, how do you get rid of the cigarette odor?  The short answer is that it's very difficult.  ALL surfaces in the home need to be scrubbed and deodorized, including the: flooring, walls, furniture, appliances, knick-knacks, and clothing. Even the air in the home needs to be deodorized during the process.  It's not an easy task, but the experts at SERVPRO® of West Austin have done it many times and are more than willing to help you.  Give us a call today and start breathing fresh smelling air!

Fire Prevention Week is October 7-13, 2018

9/25/2018 (Permalink)

Fire Prevention Week is October 7-13, 2018

During Fire Prevention Week, children, adults, and teachers learn how to stay safe in case of a fire. Firefighters provide lifesaving public education in an effort to drastically decrease casualties caused by fires. See what programs your local fire station offers.

Look. Listen. Learn. Be aware – fire can happen anywhere!” That’s the theme for Fire Prevention Week.

LOOK
Look for places fires could start. Take a good look around your home. Identify potential fire hazards and take care of them.

LISTEN
Listen for the sound of the smoke alarm. You could have only minutes to escape safely once the smoke alarm sounds. Go to your outside meeting place, which should be a safe distance from the home and where everyone should know to meet.

LEARN
Learn two ways out of every room and make sure all doors and windows leading outside open easily and are free of clutter.

Source: https://www.nfpa.org

What are molds?

9/25/2018 (Permalink)

What are molds?

One of the most common questions we receive at SERVPRO® of West Austin/Lakeway is: what exactly is mold.  What kind of mold do I have?  How do I keep it from spreading?

Molds are fungi that can be found both indoors and outdoors. No one knows how many species of fungi exist but estimates range from tens of thousands to perhaps three hundred thousand or more. Molds grow best in warm, damp, and humid conditions, and spread and reproduce by making spores. In addition, mold spores can survive harsh environmental conditions, such as dry conditions, that do not support normal mold growth.

What are some of the common indoor molds?

• Cladosporium
• Penicillium
• Alternaria
• Aspergillus

SERVPRO® of West Austin and Lakeway can help to remediate the mold in your home.  In addition, SERVPRO® will bring in air scrubbers that will help to remove the mold spores in the air in order to prevent any additional mold from forming.  In most cases, the contaminated area will be sealed off in order to contain the mold spores in the air while the air is being "scrubbed" by the air scrubbers.

In many cases, the mold can simply be remediated.  Please give us a call to schedule an appointment.

How to Decrease Your Mold Exposure

9/25/2018 (Permalink)

How can people decrease mold exposure?

Molds grow best in warm, damp, and humid conditions, and spread and reproduce by making spores. Sensitive individuals should avoid areas that are likely to have mold, such as compost piles, cut grass, and wooded areas. Inside homes, mold growth can be slowed by controlling humidity levels and ventilating showers and cooking areas.

Specific Recommendations:

• Keep humidity levels as low as you can—no higher than 50%–all day long. An air conditioner or dehumidifier will help you keep the level low. Bear in mind that humidity levels change over the course of a day with changes in the moisture in the air and the air temperature, so you will need to check the humidity levels more than once a day.
• Use an air conditioner or a dehumidifier during humid months.
• Be sure the home has adequate ventilation, including exhaust fans.
• Add mold inhibitors to paints before application.
• Clean bathrooms with mold killing products.
• Do not carpet bathrooms and basements.
• Remove or replace previously soaked carpets and upholstery.

What areas have high mold exposures?

• Antique shops
• Greenhouses
• Saunas
• Farms
• Mills
• Construction areas
• Flower shops
• Summer cottages
• Lake Houses

Source: cdc.gov

Causes of Refrigerator Leaks

9/25/2018 (Permalink)

Causes of Refrigerator Leaks

Maybe your water alarm alerted you, maybe you see a puddle or some dripping, or maybe you see some signs of water damage (corrosion, water stains, etc.). Once you’ve discovered a leak, consider the possible causes.

Blocked defroster. A blocked defroster can stop defrost-cycle water from draining properly. Try clearing out the small drain by pouring hot water into it. Remove any debris with a pipe cleaner.

Drain pan. Sometimes the drain pan itself can leak. Check for cracks.

Filter. Refrigerators with filters can leak if the filter is the wrong size or not installed properly.

Water line. This is potentially the most problematic. Refrigerators with ice makers or water dispensers have water lines running between the main water supply and the back of the fridge. Feel to see if the water line is wet or dripping. Cracked hoses and loose connections are often the culprit.

Refrigerator leaks can damage the flooring and cabinets in your kitchen.  If you experience a refrigerator leak, please contact SERVPRO of West Austin and Lakeway right away to treat and help to prevent any further damage.

Source: https://www.erplumbing.com

What Secondary Damage can occur after Storm Damage?

9/25/2018 (Permalink)

What Secondary Damage can occur after Storm Damage?

After roof leaks or flood damage, if not properly dried and treated, a home or business can develop mold from the moisture left on: wood, tile, carpeting, windows, concrete, and/or other materials/items that were affected.  SERVPRO of West Austin strives to prevent secondary damage every time we remediate water damage. Building material and flooring are dried and treated to prevent mold and other allergens/contaminates using specialized equipment and cleaning products.

If water damage is not properly treated, the perfect environment is created for mold spores to grow in your home and to contaminate the air that is breathed.

Should you ever suffer water damage due to: excessive rain, storm damage, leaky roof, flood damage, a water heater leak, sink overflow, fire, refrigerator leak, or any other reason water has invaded your home or business, please know that SERVPRO of West Austin is here to help.  Faster to Any Disaster

Contaminated Water after a Storm

9/25/2018 (Permalink)

Contaminated Water after a Storm

Should you experience a flood in your home after a storm, our team of technicians will inspect your home or business to determine the appropriate plan of action for the type of water encountered.

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

• May contain untreated sewage, harsh chemicals, and microbes
• Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. Our technicians at SERVPRO® of West Austin and Lakeway are available 24 hours a day, 365 days a year for any emergency situations that arise. We have been a trusted name in safety and properly restoring homes and businesses for almost 15 years! We are here to help!

Lightning During Storms and House Fires Resulting

9/25/2018 (Permalink)

Lightning During Storms and House Fires Resulting

Unlike other types of house fires, which occur more frequently in the winter months, fires in the home caused by lightning are more likely to happen in June, July and August in the late afternoon or early evening. From 2007-2011, NFPA says there were an average of 22,600 fires per year caused by lightning strikes.  Lightning is responsible for a number of wildfires as well.

Lightning during storms poses the greatest risk outdoors and frequently strikes the highest point on a structure.

Safety tips During Lightning Storms: 

• When possible, stay away from doors and windows during an electrical storm.
• Do not use corded phones, computers, TVs or other electrical equipment during storms.
• Unplug major electronics – TVs, stereo equipment, computers and microwaves to minimize damage if there is a lightning strike close by.
• Avoid plumbing such as sinks, baths and faucets during a thunderstorm as metal plumbing is an excellent conductor of electricity.

Source: http://www.propertycasualty360.com and National Fire Protection Association

One Year After Hurricane Harvey

9/25/2018 (Permalink)

One Year After Hurricane Harvey

August 25th marks the one year anniversary of Hurricane Harvey, the category 4 hurricane that deeply affected the great state of Texas one year ago.  Hurricane Harvey dumped more than 50 inches of rain in parts of the Houston area, flooding thousands of homes and killing more than 80 people. The devastation was swift, and the recovery is far from over.  SERVPRO® was proud to come to the aid of the people whose homes and businesses were damaged by the hurricane.  The water damage was catastrophic. The professionals at SERVPRO® worked especially hard during that hurricane and will always be here for you during any Texas storm...faster to any disaster to help you through any type home flood or storm damage.

When Water Damage Occurs Time Is Of The Essence

6/21/2018 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO West Austin/Lakeway provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (512)-335-7247

Water Damage Timeline

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.
• Water is absorbed into walls, floors, upholstery, and belongings.
• Furniture finishes may bleed, causing permanent staining on carpets.
• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.
• Metal surfaces begin to tarnish.
• Furniture begins to swell and crack.
• Dyes and inks from cloth and paper goods spread and stain.
• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.
• Doors, windows, and studs swell and warp.
• Metal begins to rust and corrode.
• Furniture warps and shows signs of mold.
• Paint begins to blister.
• Wood flooring swells and warps.
• Serious biohazard contamination is possible.

More Than 1 Week:

• Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
• Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of West Austin/Lakeway

Our team specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We Offer A Variety Of Service

6/21/2018 (Permalink)

SERVPRO of West Austin/Lakeway provides 24-hour emergency service and is dedicated to being faster to any-sized disaster. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

• 24-Hour Emergency Service
• Faster to Any-Sized Disaster
• Highly Trained Restoration Technicians
• A Trusted Leader in the Restoration Industry
• Locally Owned and Operated
• Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – (512)-335-7247

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Cleaning Services
• Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

• Commercial Water Damage Restoration
• Commercial Fire Damage Restoration

Understanding Smoke & Soot Restoration

6/21/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

• Hot smoke migrates to cooler areas and upper levels of a structure.
• Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
• The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of West Austin/Lakeway will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

• Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

• Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

• Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 512-335-7247

Commercial Cleaning

6/21/2018 (Permalink)

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of West Austin/Lakeway

SERVPRO specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Conditions In Austin Might Be Right For Mold

6/21/2018 (Permalink)

It’s estimated that more than 1 million types of mold exist, yet less than 10 percent have actually been named. This means mold is very common in both indoor and outdoor environments. While mold and humans can sometimes co-exist without issue, there are certain species of mold that can cause health effects for some people.

If the right conditions exist, mold will grow.  Those conditions include:

• Water - Different mold types require varying amounts of liquid before growth begins.   
• Temperature - Normal indoor temperatures will promote mold growth.
• Time - Initial mold colonizers can take hold within one day after being exposed to an adequate water supply.

Mold growth can occur in any home, so it’s important to keep an eye out for situations that might promote mold activity. Roof/chimney leaks, wet basements, or condensation from ducts that dampen surrounding insulation are just a few examples of issues that make a house a prime target for mold growth.

If you suspect mold in your home, call SERVPRO of West Austin/Lakeway to assess the situation. We have the knowledge, tools and track record to effectively remediate mold in your home or business.

If you suspect mold, call us today at 512-335-7247

What to Do:

• Stay out of affected areas.
• Turn off the HVAC system and fans.
• Contact SERVPRO for mold remediation services.

Basement Or Lower Room Flooding

6/21/2018 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including: 

• A blocked or failed sewer lateral pipe
• Heavy rain causes surface water to pool around your home
• Storm sewer backup
• Sanitary sewer backup
• Foundation drainage failure
• Water supply-line break or hot-water tank failure
• And many more

Have Questions about Basement Flooding?

Call Today - 512-335-7247

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

• We are Available 24 hours/7 days per week
• We’re a Preferred Vendor to many National Insurance Companies
• We Bill The Insurance Directly – One Less Thing For You To Worry About
• Our Technicians are Highly-Trained  in Water Restoration Techniques
• We use s500 IICRC Restoration Standards
• Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 512-335-7247

When Fire Damages Your Business

6/20/2018 (Permalink)

To you, it’s more than just a business, it’s your livelihood.  SERVPRO West Austin/Lakeway understand the feelings of frustration and overwhelming concern related to handling fire damage.  Our priority is to help you regain control and get your doors open again.  Within eight business hours of arriving at your facility, our technicians will discuss the extent of the damage and the steps they will take to help restore your building, equipment and furniture.  Responding quickly to a fire damage can save your company money, reduce more extensive damage and shorten the length of down time.

Armed with industry-approved equipment and expertise, SERVPRO West Austin/Lakeway will make every effort to restore your business to preloss condition when possible.  We use the latest equipment, products and processes to properly remove smoke, soot and fire damage from walls, flooring and air ducts and restore furniture and equipment.  We are available 24-hours a day, 365 days a year to help you get your business back in business. 

Business closures due to a fire damage don’t just affect the business owner.  It affects the employees, their families and the community.  Contact SERVPRO West Austin/Lakeway at 512-335-7247 for your fire damage restoration needs.

West Austin/Lakeway No Job Is Too Large

6/15/2018 (Permalink)

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of West Austin/Lakeway

We specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We Treat Mold in West Austin/Lakeway

6/15/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

• Mold is present almost everywhere, indoors and outdoors.
• Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
• Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
• Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
• Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
• Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 512-335-7247

No Job To Big For SERVPRO West Austin/Lakeway

6/15/2018 (Permalink)

Flooding and water damage events at West Austin/Lakeway commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of West Austin/Lakeway

We specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water Damage West Austin/Lakeway

6/15/2018 (Permalink)

SERVPRO of West Austin/Lakeway is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 512-335-7247 or 512-261-4790

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of [[Franchise Name]] has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of West Austin/Lakeway

We specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.