Recent Storm Damage Posts

Tips to be prepared for hurricanes and winter storms

5/18/2021 (Permalink)

Blog Summary: SERVPRO discusses in detail the various steps to take in preparation for a storm and how the SERVPRO helps in storm restoration services.

Preparation is the best defense


Hurricanes are accompanied by storm surges and inland flooding, which have historically been the number one and two causes of loss of life. As a result of high winds and water from a storm surge, homes, businesses, and crops may be destroyed or damaged, public infrastructure may also be compromised, and people may suffer injuries or loss of life.

Additionally, hurricane-related hazards don’t disappear when the weather clears. There is an aftermath that lasts for weeks and maybe even months.

  • Before the storm - Prepare

The best way to combat a storm is to be prepared with an emergency plan before disaster strikes. SERVPRO suggests some Hurricane and Tropical Storm Emergency Preparedness tips in the event of a weather-related disaster. These can protect human life as well as property.  

Build a basic emergency supply Kit 

A basic kit should be stocked to supply each of the family members with water and food for at least three days. Consider including food for pets, as well as any necessary medications in the kit. 

  • Water (one gallon/person per day)
  • Three-day non-perishable Food supply
  • Manual Can Opener
  • Battery-operated radio, preferably an NOAA Weather radio
  • Flashlight and extra batteries
  • First Aid Kit Whistle (to signal for help)
  • Local Maps Important Documents, such as copies of Insurance Policies, identification, and Bank Account information Matches (in a waterproof container)

2 . After the storm surge

Storm surge could be life-threatening. If the water does enter the structure through the flooding of a creek, stream, or river, or if it has filtered through insulation during its intrusion, it is considered to be black water and could cause health effects. Here are some dos and don'ts suggested by SERVPRO until the disaster recovery team arrives: 


  • Avoid contact with contaminated items as much as possible.
  • Take the greatest caution while entering the property.
  • Wear sturdy shoes and protective clothing when dealing with flooded areas.
  • Do not attempt to operate any electrical equipment while standing in wet or damp locations.
  • Throw away all foods—even canned goods—that have come into contact with floodwaters.
  • Remove and prop wet upholstery and pillow cushions for drying.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • If the property has a crawlspace, beware of excess moisture that can foster mold growth in that area.

Winter storms

These are precipitation that is mainly snow, sleet, or freezing rain. Often coupled with strong winds and below-freezing temperatures, winter storms can be dangerous.

Before the storm - Prepare 
  1. Weatherproof the property - During the year, checking and maintaining the property would prove worth the effort and enable a prepared response:
  • Insulate any water lines that run along exterior walls so the water supply will be less likely to freeze.
  • Caulk and weather-strip doors and windows.
  • Insulate walls and attic.
  • Install storm or thermal-pane windows or cover windows with plastic from the inside.
  • Repair roof leaks and cut away tree branches that could fall on the house or other structures during a storm.
  1. Get chimney or flue inspected every year

If a fireplace or wood stove is expected to be used for emergency heating, make sure the chimney or flue is inspected yearly, without fail. The local fire department can make a recommendation or one can be found online.

  1. Install a smoke detector and a battery-operated carbon monoxide detector
  • These two gadgets must be installed near a fireplace, wood stove, or kerosene heater if there is a possibility of the heating to be used. The gadgets must be tested monthly and the batteries must be replaced twice a year.
  • Keep a multipurpose, dry-chemical fire extinguisher nearby.
  • All fuel-burning equipment should be vented to the outside.
  • Every winter, get the furnace system and vent checked by a qualified technician to ensure optimum functioning.
  1. Keep a thermometer indoors
A human body’s ability to feel a change in temperature decreases with age and therefore an easy to see thermometer can be very handy. Since older adults are more susceptible to health effects caused by cold, check the house temperature often during the winter months.
  1. Prepare the car 

Traveling is best avoided but in emergencies, the car must be ready. Therefore the following steps must be taken: 

  • Get the vehicles serviced as often as the manufacturer recommends.
  • Get the radiator system serviced or check the antifreeze level with an antifreeze tester. Add antifreeze as needed.
  • Replace windshield-wiper fluid with a wintertime mixture.
  • Replace any worn tires and fill low tires with air to the proper pressure recommended for the car 
  • Keep the gas tank almost full to avoid ice in the tank and fuel lines.
  • Keep the car in good working condition. Be sure to check the following: heater, defroster, brakes, brake fluid, ignition, emergency flashers, exhaust, oil, and battery.
  1. Create a car emergency kit
  • Cell phone, portable charger, and extra batteries
  • Items to stay warm such as extra hats, coats, mittens, and blankets
  • Windshield scraper
  • Shovel
  • Battery-powered radio with extra batteries
  • Flashlight with extra batteries
  • Water and snack food
  • First aid kit with any necessary medications and a pocket knife
  • Tow chains or rope
  • Tire chains
  • Canned compressed air with sealant for emergency tire repair
  • Cat litter or sand to help tires get traction, or road salt to melt ice
  • Booster cables with a fully charged battery or jumper cables
  • Hazard or other reflectors
  • Bright colored flag or help signs, emergency distress flag, and/or emergency flares
  • Road maps
  • Waterproof matches and a can to melt snow for water
  1. Tune in to weather forecasts, and check supplies.

Listen to weather forecasts regularly and check emergency supplies, including emergency food and water supply, whenever a winter storm is expected. Weather forecasts provide several days of notice to prepare.

  1. Bring the pets indoors

If pets can’t be brought inside, provide adequate shelter to keep them warm and make sure they have access to unfrozen water.

These steps must be followed until help arrives. When a storm damage restoration company like SERVPRO arrives, the highly qualified technicians will assess the damage and create a report. Based on this report, technicians will be appointed to deal with water, fire, and mold damage besides any requisite building and cleaning services.


  • SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, Westlake, or anywhere else can quickly access the services. 
  • With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.
  • The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For storm restoration services, call SERVPRO® of Lakeway/Westlake today at (512) 261-4790.

Storm Damage Restoration: 5 Immediate Steps to Take Right After a Disaster

3/26/2021 (Permalink)

Blog Summary: SERVPRO, a damage remediation company serving Austin, TX, and surrounding areas, offers five practical tips on what to do after storm damage to a home or business.

The aftermath of a major storm can be overwhelming. Personal safety and the safety of loved ones naturally come first, but after everyone is safe, what comes next? The 24-hour emergency response team at SERVPRO of Lakeway / Westlake, TX, recommends home and business owners take these five steps right after a disaster to speed up the restoration process.

SERVPRO is a locally owned storm, fire, and water restoration company with the resources of a national franchise. They’ve served North Austin for over 20 years.

Storm Damage Restoration: 5 Immediate Steps to Take Right After a Disaster

Step 1: Evaluate Safety Concerns

Before taking any other action, check that it is safe to enter or remain in the building or call a professional to do so. Disconnect power to any electrical devices that may have been damaged by water. Watch for broken glass, and be sure to wear shoes with adequate puncture protection. 

Look for any signs of damage to the electrical wiring, such as frayed wires, sparks, or signs of fire damage around electrical fixtures. Do not attempt to fix damaged wiring yourself. Cut power to the building and call for help.

Step 2: Call a Storm Damage Restoration Company

Once it’s safe to do so, contact a storm damage restoration company. After a major disaster, many companies book up quickly. The sooner an inspection is set up, the faster the restoration process will get started. Quick action is vital to prevent safety risks and more extensive damage. 

Step 3: Take Steps to Prevent Further Damage

While waiting for a storm damage restoration company, take steps to minimize the damage to the building. Check for any active leaks. For plumbing leaks, turn off the water. For roof damage, place something under the leak to catch as much water as possible. 

Cover any broken windows. A tarp, shower curtain, or even trash bags will suffice if a sturdier option, such as wood, is not available. 

Step 4: Document the Damage

Take photographs or videos of the building, paying close attention to damaged areas. A visual record of damage will be important during the insurance claims process. While a storm damage restoration company will also help supplement that record, having photos from immediately after the damage will provide proof the damage was incurred in the storm. 

Remember to fully document the loss, including things like lost food due to power outages or wall art damaged by flooding. 

Step 5: File an Insurance Claim

After the building is safe and secure and a storm damage restoration company is on the way, beginning the insurance claims process is a solid next step, especially if the structure is uninhabitable. Many homeowners insurance policies will cover the cost of a hotel or short-term rental during the restoration process. 


SERVPRO offers a comprehensive range of building restoration and cleaning services, including water removal, mold remediation, and more.

To learn more about storm restoration services in the Lakeway and Westlake area, contact SERVPRO at (512) 261-4790 or follow their Facebook page for news and updates on storm damage and damage restoration.

Contact Information: 

SERVPRO of Lakeway / Westlake

12600 Hill Country Boulevard
Building – 5 Suite R-275
Bee Cave, TX 73738

An In-Depth Guide to Navigate the Tricky Insurance Claims Process

1/19/2021 (Permalink)

Blog Summary: Inform yourself and stay resilient with this compilation of professional insider advice for navigating insurance claims for storm damage. SERVPRO offers guidance on recovering from a natural disaster to reconstruct residential assets.

For over two decades, storm after storm has crashed into the Austin/Lakeway area, disrupting everyday life and damaging homes. To help adjust to these storms, the professionals at SERVPRO have devised a strategy to resolve residential storm damage in Bee Cave, Texas and surrounding areas.

A Homeowner’s Guide to Storm Damage Insurance Claims

Know what types of damage insurance companies cover

Homeowners do not typically plan for a catastrophic storm to lay waste to their property. They might not carry the right policies, whether knowingly or not. 

The types of damage most insurance companies will cover:

  • Hail storms
  • Tornadoes
  • Hurricanes
  • Winter storms
  • Lightning strikes
  • Frozen water damage
  • Excessive snow pile-up
  • Fallen trees
  • Power outages

Lastly, the homeowner must not have caused the damage due to negligence. Be sure to pay attention to any hazards to minimize the risk of losing coverage.

If any amount of loss or damage occurs from a natural event, an advisable first step is to check with the insurance company. Some may define storm damage differently than others, but the underlying cause for damage must originate from an uncontrollable natural event.

Note that many insurance companies do not include earthquakes or floods under the storm damage umbrella. Separate policies exist to cover earthquake or flood damage.

Take advantage of loss of use or similar programs

Damage of any kind can cause headaches in the aftermath. In the worst-case scenario, resources exist to assist if storm damage has rendered a residence unsafe. 

Some insurance companies can provide assistance for unexpected living expenses. Such programs will only come into play given that storm damage has barred a homeowner access to essential needs. This situation is called loss of use.

If a case qualifies for loss of use assistance, funds provided can assist with costs like hotel lodging, meals, laundry, and other expenses outlined in the insurance policy. Be sure to verify the types of expenses allowed under loss of use so you don’t try to bill the wrong items to the insurance provider.

Find a reputable company for storm damage restoration

After filing an insurance claim, the next step involves finding and hiring someone to repair the water damage. You never want to take on this task yourself. Not only is it complicated, but it can be unsafe. 

Water removal might seem simple, but it can pose hidden dangers. First, you can come into contact with live electrical wires during flood cleanup. Next, standing water can allow mold to form. If this happens, you will need a professional mold removal team to ensure no trace of the bacteria remains. 

Work with your insurance representative to find a company compatible with the current insurance provider. You can also ask friends and family who have needed building restoration in the past.

Find a team with experience dealing with storm damage commonly encountered in Texas. Storm damage restoration can encompass many different situations. If your home has standing water, you might need to work with mold remediation companies. If you have leaks in the ceiling, you will want to contact water restoration companies. 

Finally, sort companies by their quality of work. Word of mouth will provide the most honest evaluation of a company. Check out customer reviews to examine the types of experiences other customers had with a particular company.


SERVPRO has helped Texas homeowners and businesses for decades. In addition to storm damage repair, the team offers commercial cleaning, fire damage restoration, and air duct cleaning throughout the 78738 area. When you need help in Bee Cave, TX, call SERVPRO of Lakeway / Westlake at (512) 261-4790

Be Aware and Prepare Ahead

12/26/2020 (Permalink)

If you live in an area prone to storms or flooding, you are aware of the water damage a storm or flood can inflict to your home. Preparing for a storm or flood before it happens will minimize the amount of damage your home in Bee Cave, TX has to withstand. When you need to prepare for a severe storm or flood utilize the following safety tips. 

  1. Sign Up for Flood Alerts.

The golden rule of flood safety is to keep your eyes and ears open for danger. If you don't know it's coming, you can’t prepare. Signing up for local and national weather alert systems helps to stay in the loop prior to a storm.

  1. Install and Maintain Your Sump Pump.

Installing a sump pump to prevent flooding by collecting and redirecting excess ground water can be handy. However, if you install one, you need to ensure it is properly maintained and in good working order.

  1. Elevate Electrical Devices.

Flood water can destroy electronic devices, and enhance the danger in your home by electrifying standing flood water. Therefore, all electrical components, including switch boards, circuit breakers, wiring and more should remain elevated at least a foot above the projected flood level. 

  1. Waterproof and Relocate Valuables.

Place all valuable possessions, such as important documents, family heirlooms, photos and portable electronic devices in sealed waterproof containers and store them on high shelves on the top floor of your home.

  1. Build an Emergency Supply Kit.

Flooding can leave your household stranded for hours, or days. Always keeping a stocked emergency supply kit could potentially save your life. This should include, but is not limited to, items such as handheld two-way radios, a flashlight, extra batteries, bandages, gauze, non-perishable food items and plenty of fresh water for the family and pets.

Storm safety is a serious matter. The above safety tips can help reduce the amount of damage your home sustains, but doesn’t guarantee complete protection. Contact experts in flood restoration if your home has recently suffered any type of water damage.

Flooding: The #1 United States Natural Disaster

12/19/2020 (Permalink)

Flooding is the number one natural disaster in the United States annually. Many homeowners are confronted with the possibility of flood damage. Water disregards the precious memories and possessions inside a home, and the furniture and equipment in a business.  Water damage occurs from many sources, but flood damage remains the number one reason to call a water restoration expert.

A flooded home quickly begins to deteriorate. In very severe floods, the water in the home can reach upper levels. Flood water is the most toxic to physical objects. It contains bacteria, mud, and various toxic chemicals picked up on its journey into the home. If you've got flood water in your home, there's no time to waste in calling a flood restoration company. Water cleanup in a flooded home is a massive project and not something that should be taken lightly by homeowners.

A  professional restoration company will:

  1. Respond quickly
  2. Access the damage and make a plan
  3. Begin water removal using specialized equipment for extraction
  4. Use industrial grade air movers and dehumidifiers to dry the home or business completely, checking moisture levels to ensure drying is complete. 
  5. Clean and Sanitize the affected area and restores salvageable items. This prevents secondary damage such as mold.
  6. Restore the property to its preloss condition

Any invasion by water should be treated seriously, especially if the culprit is contaminated flood water. The moment you know that flood water has entered the home, it's time to call a restoration company.

Visit for more information on water damage.

Solar Panels: Will They Survive a Storm?

12/18/2020 (Permalink)

If you are a homeowner with solar panels, and consider them to be a great energy solution for your house, you may feel anxious about what panel damage may occur during inclement weather. These modern pieces of equipment are highly resilient and designed for outdoor use. You should be primarily concerned about the panels being ruined in situations where extensive roof damage is likely.

Situations in which damage may result include:

  • Temperature extremes that come with certain storms
  • Contact with heavily falling hail
  • Stress from the panels’ own operation in situations where high voltage is present
  • Hurricane conditions

What to Do After Damage

After a storm, if you notice any damage to your panels, check with your insurance provider to see if the solar panels are covered by your policy. Contacting a local storm damage restoration company is also a good idea, as they can usually handle various types of destruction and help you clean up any wreckage. Most storm recovery specialists will be able to arrive on scene fairly quickly and assess existing damage. If they cannot help you recover certain losses, they may have suggestions on what you can do to restore your property to its normal state.

Panel damage is not something any energy-conscious homeowner wants to think about, but it is important to know what could possibly happen in the event of a natural disaster. Keep in mind that, even though most panels will withstand an impressive amount of pressure, it is good to understand your restoration options if tragedy should strike at your place of residence.

A Residential Preparation Guide to Reduce Storm Damages

12/15/2020 (Permalink)

Blog Summary: Texas is no stranger to devastating weather conditions that cause homeowners thousands of dollars in storm damage repair. Here, SERVPRO of Lakeway/Westlake, Bee Cave, TX,  discusses how to prepare a residential home for upcoming inclement weather to reduce storm damage. 

A Residential Preparation Guide to Reduce Storm Damages

Texas weather often leads to unfortunate storm damage that can devastate a residential home. If you have advanced warning of inclement weather, you can prepare your house. These steps will reduce storm damage that can weaken the building’s foundation, promote mold growth, destroy building materials, and create water damage. According to the National Oceanic and Atmospheric Administration, Texas could experience between 19 to 25 damaging named storms this year.

SERVPRO of Lakeway/Westlake in Bee Cave, TX, offers helpful storm damage prevention tips below.

Storm Damage Prevention for Your Yard and Home Exterior

Before the storm, you need to ensure that the water can drain off your roof and away from your home to prevent flooding. Ensure that you:

  • Schedule gutter cleaning twice a year to prevent clogs that can back water onto your roof and into your home
  • Inspect your roof for loose or missing shingles that can let water into your attic, and replace them when necessary
  • Contact contractor to seal small foundation cracks with masonry caulk to prevent water damage in home’s lowest level
  • Trim trees near the house to prevent branches from falling on the building from heavy winds or torrential rain.
  • Remove loose debris, including trash cans, toys, bicycles, and lawn furniture to reduce the risk of wind-induced projectiles from flying into or onto your home.

Storm Damage Prevention for Your Home’s Interior

The entryways to your house are highly susceptible to storm damage, but you can secure windows and doors by:

  • Making all necessary repairs to doors and windows
  • Preventing water damage by using caulk around window interiors and exteriors or installing a plastic film to prevent water seepage
  • Replacing broken glass windows

Wind surges and fallen trees can down power lines, resulting in loss of electricity to your home. To combat this issue, you may use a portable generator or home generator to provide enough energy to keep your sump pump and refrigerator running. If you intend to use a generator, remember to:

  • Have a functional CO detector in your house
  • Keep generator away from windows, doors, and crawl spaces
  • Never add fuel to a hot or running generator

Seek Assistance from Storm and Water Restoration Companies

In some situations, you may not have enough time to prepare your home against an impending storm. Once the storm hits, you may need water or flood cleanup to deal with water damage.  

If your home has water damage and you don’t take care of the water removal, you may have harmful levels of mold growth, which can begin 24 to 48 hours after a flood. Mold remediation companies offer mold removal services and can restore optimal mold levels in the home, but a building restoration service may include this feature within their restoration package.


SERVPRO of Lakeway/Westlake is the premier residential and commercial cleaning service in Bee Cave, Texas. Serving clients for over two decades, their highly trained team offers water cleanup and storm damage restoration with 24-hour emergency services. They will quickly respond to a disaster of any size to ensure that your home is habitable after an unfortunate weather event.

To learn more about how these experts can restore your home from storm damage, call (512) 261-4790 or follow them on Facebook for their most up-to-date news.

Contact Information:

SERVPRO of Lakeway / Westlake

P: (512) 261-4790

12600 Hill Country Boulevard

Building – 5 Suite R-275

Bee Cave, TX 73738

Expediting the Recovery Process After Flooding

12/9/2020 (Permalink)

If you live in or around Texas Hill Country sometimes referred to as, Flash Flood Alley, you know floods happen. You have probably experienced or know someone who has experienced flood damage. Flood water doesn’t care what is in its path, and can destroy everything it comes in contact with. Saving your home after a flood requires a quick response and ruthless action. 

Many believe, “It isn’t that bad.”or “Everything will dry.” They may think only new carpets, repainting, and new wallpaper is all that is needed for recovery.

Unfortunately, this is all incorrect. With water damage, time is working against you. Water from a flood is unsanitary, and moist conditions promote quick mold growth. In as little as 48 hours, you may already have an early-stage mold problem. If it becomes visible, the real problems begin, and restoration costs can go through the roof. 

Flood damage restoration is best handled by professionals in storm damage or water restoration. If you are going to attempt flood cleanup remember the following.

Flood Recovery Begins at the High-Water Mark

This mark on the indoor walls of your home is the starting point for your restoration efforts. When the mark is on the wallboard, you can assume that the damage extends above this mark and behind the wall. Flood cuts are a simple and effective way to deal with this wallboard damage.

Flood Cuts Speed Up Drying and Save Money

These cuts remove wet and conserve undamaged wallboard. It keeps the repair costs low. A horizontal, straight and clean flood cut simplifies late-stage wallboard repairs. The flood cut is the first of a three-step recovery process.

Where to Make a Flood Cut

Mark a horizontal line one foot above the high-water mark and cut along that line. Tear out and dispose of all wallboard below the cut. If the damage extends above the line, draw a higher line and cut again. Continue until the damaged wallboard removal is complete.

Remove and dispose of all wet insulation behind the wall. Leave the space open until it is dry and time to install new wallboard.


Deploy fans and other drying equipment to dry studs and other structural components. Also, evaluate other features behind the wallboard. They may include electrical, plumbing and HVAC equipment. 

Be Aware of Contamination

Finally, be aware that contamination is frequently an issue with flooding. Sewage, pesticides and other chemicals are common in floodwater. Cleaning and disinfecting may be required.

When your home is in need of flood recovery, remember there are flood recovery professionals ready to respond in the Westlake Hills, TX, area. They have the equipment, training and experience to deal with your flooding problem quickly and thoroughly. It all begins with a simple phone call.

Outdoor Maintenance to Prevent Storm Damage

12/9/2020 (Permalink)

When preparing for an upcoming storm, protecting your home is your priority and something to take seriously. Outdoor maintenance goes a long way to assist in minimizing damage resulting from a severe storm. 

While storm damage restoration experts can help with storm and water cleanup after the fact, prevention will save time and money.The following outdoor tasks can help protect against wind damage and water intrusion to your home.

Secure or Store Loose Items

Severe storms often come with high winds. To prevent damage from wind blown items all loose such as  outdoor furniture, trampolines and building materials should be stored or secured.

Tree Maintenance

If you have trees around your home, make an assessment and trim back any branches that could fall on the house, and remove any trees where the root system is weakened.

When planting trees, make sure you are planting for when the tree is mature to ensure the root system won’t encroach into the foundation, but has space to anchor the tree securely. Heavy rain and winds can cause a tree with a compromised root structure to fall over.

Roof and Gutter, Storm Drain Maintenance

Making sure your roof, gutters and downspouts are clear of leaves and other debris will help to keep them functioning properly and reduce the likelihood of water overflowing into the roof cavity under the eaves.

Check your roof and replace or secure any broken, loose or missing shingles. This will help to prevent water saturation and additional roof damage. If you are replacing your roof, consider shingles rated for the highest wind speeds in your area.  

If you have drains on your property make sure those are not obstructed by potted plants, other items or debris  as it will prevent water from properly draining away during heavy rain storms or floods.

Storms are unpredictable, and there is no way to guarantee you will never experience damage to your home resulting from the water or winds of a severe storm. Should you need assistance dealing with storm restoration, SERVPRO of Lakeway / Westlake has trained professionals to respond quickly to any size loss.

Storm Damage Prevention using Horticulture

1/1/2019 (Permalink)

Storm damage prevention and treatment: reducing damage from storms with preventive action using horticulture

Damage to trees from storms can be minimized by designing and implementing a tree management plan. Designing and executing a plan can help prevent problems.  There is no doubt trees can cause damage and be damaged in storms. However, appropriately placed and well-maintained trees can help to reduce storm damage to structures by deflecting wind, as well as reduce damage to the tree itself. Appropriate actions include: proper placement and planting, structural pruning prior to the storm, and proper species selection. Actions in the weeks and years following a strong storm can help bring damaged trees back to health.

If your home or business is affected by a storm, don't hesitate to call SERVPRO of West Austin and Lakeway.


Austin area - Are You Storm Aware?

1/1/2019 (Permalink)

Austin Area - Are you Storm Aware?

As we continue to see storms throughout our Austin area cities, we at SERVPRO® of West Austin and Lakeway want you to be aware of what the different threat levels mean so that you can be prepared for whatever happens. 

Flash Flood Watch

A Flash Flood Watch is issued when conditions are favorable for flash flooding. It does not mean that flash flooding will occur, but it is possible.

Flash Flood Warning

A Flash Flood Warning is issued when flash flooding is imminent or occurring.

Flood Watch

A Flood Watch is issued when conditions are favorable for flooding. It does not mean flooding will occur, but it is possible.

Flood Warning

A Flood Warning is issued when flooding is imminent or occurring.

If your home or commercial building ever suffers flood damage, call the SERVPRO® West Austin and Lakeway experts.

What Secondary Damage can occur after Storm Damage?

9/25/2018 (Permalink)

What Secondary Damage can occur after Storm Damage?

After roof leaks or flood damage, if not properly dried and treated, a home or business can develop mold from the moisture left on: wood, tile, carpeting, windows, concrete, and/or other materials/items that were affected.  SERVPRO of West Austin strives to prevent secondary damage every time we remediate water damage. Building material and flooring are dried and treated to prevent mold and other allergens/contaminates using specialized equipment and cleaning products.

If water damage is not properly treated, the perfect environment is created for mold spores to grow in your home and to contaminate the air that is breathed.

Should you ever suffer water damage due to: excessive rain, storm damage, leaky roof, flood damage, a water heater leak, sink overflow, fire, refrigerator leak, or any other reason water has invaded your home or business, please know that SERVPRO of West Austin is here to help.  Faster to Any Disaster

Contaminated Water after a Storm

9/25/2018 (Permalink)

Contaminated Water after a Storm

Should you experience a flood in your home after a storm, our team of technicians will inspect your home or business to determine the appropriate plan of action for the type of water encountered.

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. Our technicians at SERVPRO® of West Austin and Lakeway are available 24 hours a day, 365 days a year for any emergency situations that arise. We have been a trusted name in safety and properly restoring homes and businesses for almost 15 years! We are here to help!

Lightning During Storms and House Fires Resulting

9/25/2018 (Permalink)

Lightning During Storms and House Fires Resulting

Unlike other types of house fires, which occur more frequently in the winter months, fires in the home caused by lightning are more likely to happen in June, July and August in the late afternoon or early evening. From 2007-2011, NFPA says there were an average of 22,600 fires per year caused by lightning strikes.  Lightning is responsible for a number of wildfires as well.

Lightning during storms poses the greatest risk outdoors and frequently strikes the highest point on a structure.

Safety tips During Lightning Storms: 

  • When possible, stay away from doors and windows during an electrical storm.
  • Do not use corded phones, computers, TVs or other electrical equipment during storms.
  • Unplug major electronics – TVs, stereo equipment, computers and microwaves to minimize damage if there is a lightning strike close by.
  • Avoid plumbing such as sinks, baths and faucets during a thunderstorm as metal plumbing is an excellent conductor of electricity.

Source: and National Fire Protection Association

One Year After Hurricane Harvey

9/25/2018 (Permalink)

One Year After Hurricane Harvey

August 25th marks the one year anniversary of Hurricane Harvey, the category 4 hurricane that deeply affected the great state of Texas one year ago.  Hurricane Harvey dumped more than 50 inches of rain in parts of the Houston area, flooding thousands of homes and killing more than 80 people. The devastation was swift, and the recovery is far from over.  SERVPRO® was proud to come to the aid of the people whose homes and businesses were damaged by the hurricane.  The water damage was catastrophic. The professionals at SERVPRO® worked especially hard during that hurricane and will always be here for you during any Texas storm...faster to any disaster to help you through any type home flood or storm damage.