Recent Why SERVPRO Posts

SERVPRO's Claims Inventory Systems Help You These 3 Ways

7/2/2022 (Permalink)

Tablet and cel phone. SERVPRO has a claim inventory system that can make your work as an insurance agent easier.

SERVPRO's Claims Inventory Systems

When your client in Barton Hills, TX, files an insurance claim for help with damage due to flood or fire, keeping track of all the details in terms of damage assessment and repair as well as restoration services can be difficult and time-consuming. Fortunately, professionals at SERVPRO have a claim inventory system that can make your work as an insurance agent easier.

Helping Process an Insurance Claim
Claims inventory services can help with all of the following:

  • Organize claims according to loss and type of damage
  • Provide comparisons on an individual and national level
  • Track response times in an insurance claim
  • List updates instantly
  • Share data effectively

These services provide greater accuracy in reporting claims and also give you vital insights as to the right benefits your clients are entitled to while saving your insurance company money.

Information Instantly at Your Fingertips
As restoration specialists take pictures and collect vital details of the damage, they enter them into the inventory system. You can access this information easily through the management dashboard provided to you.
You have all the information available to make an accurate claim without having to visit the site or talk to the client. It saves you time because you don't need to make phone calls or sift through piles of paperwork looking for that document with the information you need. You can easily do cost comparisons of repairs of similar damages either in your area or in the other parts of the company.
When your client suffers damage through fire or flood, you need the right information so you can prepare an accurate claim that helps your client and stills saves your insurance company money. Thanks to the claims inventory system and the work of restoration professionals, your client will get needed help and a restored property that looks "Like it never even happened."

Why SERVPRO: Fast and Effective Emergency Property Damage Restoration

10/27/2021 (Permalink)

Blog Summary: The experts at SERVPRO offer residential and commercial property owners in Austin and West Lake Hills, TX, areas reliable, affordable emergency restoration services with a professional edge. 

No matter how prepared a property owner is, emergencies can still happen. When disasters strike, dependable, affordable emergency restoration services are there to help. SERVPRO of Lakeway / Westlake is home to a team of experienced restoration experts offering 24/7 emergency property damage restoration in Austin, West Lake Hills, and surrounding areas. 

Services provided through SERVPRO include damage cleanup, fire and water damage restoration services, professional mold remediation and prevention, and more. SERVPRO offers a high standard of service for every client, no matter the damage.

Why SERVPRO: Fast and Effective Emergency Property Damage Restoration

#1: SERVPRO Technicians Have Extensive Training

SERVPRO technicians strive to achieve total restoration for clients, promoting a standard of customer service that is unmatched in the restoration industry. This level of expert service is achieved through extensive onboarding training, opt-in employee training, Institute of Inspection Cleaning and Restoration Certification (IICRC) training and certification, ongoing continuing education courses, and more. These certifications help SERVPRO technicians rise above their competitors.

#2: Response Times Matter 

When emergencies strike, response times are critical for stopping and reversing property damage caused by fire, water, or mold. The longer these issues remain unresolved, the greater risk they pose to property, safety, and health. 

SERVPRO services are quick and efficient, with technicians arriving to assess damages and discuss quotes quickly anywhere in the Greater Austin area. Restoration plans will be established that meet safety and prevention timetables regarding water damage, smoke cleanup, and more.

#3: Affordable Pricing

Emergencies are unexpected and devastating, which means price matters when it comes to property damage restoration services. SERVPRO works with clients to find restoration solutions that are both effective and affordable, with upfront explanations and no hidden costs.

#4: 24/7 Service Availability

When emergencies strike, property owners often need help fast. SERVPRO technicians are available 24/7 to provide assessments, quotes, and select restoration services when property owners need them, regardless of time. Property owners can choose to contact SERVPRO experts via their convenient web form or by calling 512-261-4790.

#5: Dependable, Trustworthy Service

SERVPRO is an established name in the Austin and West Lake Hills communities, providing dependable property damage restoration services. Due to the high standards of training, certification, and ongoing education that all SERVPRO technicians participate in, every service offered through SERVPRO is safe, effective, and predictable. Property owners can depend on SERVPRO technicians to reduce the stress and chaos of emergency damage with professional, reasonably priced restoration services.

#6: Comprehensive Services

Due to their dedication to restoration and extensive training, SERVPRO technicians can provide comprehensive restoration services for every client. Water restoration companies, fire restoration companies, and mold remediation companies each may specialize in one service, but SERVPRO technicians specialize in them all. Property damage restoration services provided through SERVPRO include: 

  •       Water cleanup
  •       Residential water damage restoration
  •       Commercial water damage removal
  •       Commercial cleaning service for damage or smoke
  •       Mold removal
  •       And more

 Emergency water restoration and smoke and mold remediation services are also available by calling SERVPRO any time, day or night.

Reach out to SERVPRO of Lakeway / Westlake today for more information on comprehensive professional property restoration services in Austin, TX. Services and questions can be directed to SERVPRO staff at 512-261-4790.

Four Ways a Damage Restoration and Cleanup Company Like SERVPRO Can Make Life Easier After a Disaster

9/22/2021 (Permalink)

Blog Summary: The disaster cleanup experts at SERVPRO offer four reasons to call a competent damage restoration team to help get life back on track after flooding, fires, or storms.

SERVPRO is a nationwide fire, water, and storm damage restoration service run by independent franchisee teams. The SERVPRO professionals assist with disaster management and cleanup across the country after floods, fires, storms, and other serious events that happen unexpectedly. Their slogan sums up SERVPRO’s unique philosophy, and the team cares about making the area look “Like it never even happened,” so that everyone can move on with normal life.

Four Great Reasons to Choose SERVPRO for Damage Restoration and Cleanup

Anyone who has seen the aftermath of a severe storm, fire, or water disaster can attest to its destructive power. These events cause widespread, city-wide damage, and experienced damage restoration companies like SERVPRO of Lakeway / Westlake deal with these disasters daily. Below, they explore why relying on one of the best fire and water restoration companies in the region is a great way to move forward.

#1 Time Is of the Essence For All Types of Damage Restoration

The faster the water cleanup process starts, the better. When severe weather places a home or business at risk of collapse or contamination, water will leak into places it shouldn’t and wreak havoc. Both residential and commercial water damage is detrimental to the building and its occupants, especially when mold or sewage leaks make an appearance. 

SERVPRO leads the pack in emergency water restoration and mold removal services in the area with lightning-fast responses to ensure they catch the damage on time. The team's stellar service also means that home and business owners can enjoy lower damage restoration costs and quicker recovery.

#2 Effective Damage Restoration Requires Professional Equipment

The damage restoration technicians at SERVPRO are experts in the field. They use top-notch equipment to restore homes and businesses to their original condition. The setup enables efficient work and superb attention to detail.

As one of the premier mold remediation companies available, SERVPRO uncovers all hidden areas of damage and quickly attends to the infestation. No commercial cleaning service can match this meticulousness, especially without the right tools and technology.

#3 Reputable Insurance Companies Fully Support Damage Restoration

A natural disaster brings a lot of stress with it, and negotiating with an insurance company is not high on the priority list for most of SERVPRO’s damage restoration clients. Part of the reason local homeowners and businesses trust SERVPRO’s expertise is that we work directly with the insurance company after a flood, storm, or fire.

As one of the most experienced water and fire restoration companies in town, SERVPRO is happy to advise clients on the best ways to file successful insurance claims. Our clients can enjoy peace of mind as we set to work to restore their homes and businesses, regardless of their insurance provider.

#4 Damage Restoration Professionals Mitigate Health Hazards

Severe storms and other emergencies carry a surprising number of health effects beyond the immediate risk to life and limb. Short-term and long-term risks abound, including:

  • Soot and chemicals from fire damage that makes it difficult to breathe
  • Widespread mold growth after a flood or rainstorm that causes health effects.

SERVPRO removes these visible traces of fire, wind, and water, but they also focus on finding and eradicating all the invisible risks too. Even after the worst disaster, a home or business can be safe again with damage restoration services from these seasoned professionals.

Contact SERVPRO of Lakeway / Westlake at (512) 261-4790 today for comprehensive storm and water damage restoration in Bee Cave, TX, and the surrounding communities

SERVPRO Shares How it Eases and Expedites Insurance Claims

7/19/2021 (Permalink)

Blog summary: SERVPRO shares how hiring SERVPRO makes insurance claims easy for property owners.

How does SERVPRO make insurance claims process a cakewalk?

When properties are damaged due to storm, fire, water, or mold, the first two steps that a property owner takes are to call the insurer and the restorer. What if one call could take care of all insurance and restoration concerns? 

SERVPRO shares below why it is a preferred vendor for many local and national insurance companies and therefore one of the best restoration companies for property owners: 

1. Keep claims down: SERVPRO aspires to provide the best service to property owners and their insurers. The team works hard and smart to keep the claims cost down while still providing the best services possible for customers.

2. Emergency response to claims: Restoration is an industry where a slow pace is unacceptable and unsuccessful. With its swift and skillful Disaster Response team, SERVPRO makes the customer a priority. Insurance companies work with reliable restoration companies like SERVPRO to ensure that the damage is checked at the earliest, restoration is commenced swiftly, and therefore claims remain low and realistic. This is in the best interest of the insurer and the property owner. SERVPRO’s immediate response ensures everything is being done to limit the damage.

3. Pretesting reduces claims expense: Restoring property is less expensive than replacing property. With its experienced team, latest technology, and upgraded methods, SERVPRO conducts extensive pretesting on every loss to determine the extent of possible restoration. This ensures that the claims expenses remain low and the property owner is not overwhelmed by expenses that are not covered by its insurer.

4. Claims inventory service: An itemized loss inventory is created by the SERVPRO professionals to organize and expedite the claims process. An Excel formatted report and pictures of important items help the insurer understand the situation swiftly and hasten the claims process, which means the property can be restored sooner and life can return to normal.

  1. Electronic claims information: SERVPRO’s Claims Information Center provides fast, accurate information to insurers to enable them to make sound decisions. This includes a complete electronic job file, online access to all files, informative reports to improve results, and performance comparison to industry standards. This information is another way of ensuring the claims process is swift, uncomplicated, and fair.

6. Superior, time-tested training: Franchises are trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at its state-of-the-art IICRC Approved Training Facility. This makes SERVPRO a reliable partner for insurance companies and a reliable restoration company for property owners. 

7. Vendor qualification compliance and professionalism: In association with most local and national insurance companies, SERVPRO uses only qualified vendors. This commitment results in:

  • A Customer Care Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

A SERVPRO professional's job is to reassure the customer, perform quality service, and report to insurers quickly. Working together, SERVPRO and insurance companies strive to save everyone’s time and money. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are made available to insurers within hours. All this effort and structure is dedicated to ensuring that the property owners can have their insurance claims processed quickly, have their property restored to its original glory, and can return to their lives and businesses as usual.

With such advantages to the property owners and insurance, it is not a surprise that SERVPRO is one of the most preferred restoration companies in the country. Clients can check with SERVPRO to confirm if their insurer is a partner.


  • SERVPRO is one of the most preferred partners for local and national insurance companies in the country.
  • SERVPRO uses state-of-the-art equipment to bring the damaged property back to its original state. SERVPRO of Lakeway / Westlake is always updating its fleet and equipment so clients in Lakeway, Westlake, or anywhere else can quickly access the services. 
  • With over 1,700 US and Canadian Franchise locations, SERVPRO is strategically positioned to respond faster to an emergency of any magnitude.
  • The SERVPRO staff is highly trained in property damage restoration. They receive initial in-house training and constant skill up-gradation at the corporate training facility and also acquire the regular IICRC-industry certification.

For restoration and cleaning services, call SERVPRO® of Lakeway/Westlake today at (512) 261-4790.

The SERVPRO clean-up team discusses generic guidelines for businesses to protect against pandemic virus contamination

5/18/2021 (Permalink)

Blog summary: Tips to follow for businesses to protect against a pandemic virus and how Certified: SERVPRO Cleaned can help businesses.

Clean-up and disinfect to protect businesses and clients

Owing to the spread of the pandemic, customers have become wary of visiting shops, restaurants, and businesses in their community. How can businesses combat this fear and assure their customers that they are safe when they visit?

In these unprecedented times, businesses and commercial spaces must follow certain practices and a routine clean-up as recommended by the CDC and followed by the SERVPRO clean-up team.

Clean and Disinfect

  1. Clean: Once a day, cleaning with products containing soap or detergent reduces germs on surfaces by removing contaminants and may also weaken or damage some of the virus particles, which decreases the risk of infection from surfaces. 
  2. Disinfect: Using the disinfectants approved by the U.S. Environmental Protection Agency kills any remaining germs on surfaces, which further reduces any risk of spreading infection.

If there is no confirmed or suspected virus in the space, one cleaning or disinfecting is usually enough.

Routine Cleaning

  1. What Needs to Be Cleaned?

The more people a surface is touched, the higher the risk. Prioritize cleaning high-touch surfaces. The CDC encourages the cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment
  1. How Often To Clean?
  • High-touch surfaces should be cleaned at least once a day. 
  • More frequent cleaning might be needed when a space is occupied by young children and others who may not consistently wear masks, wash hands, or cover coughs and sneezes.
  • If the space is a high-traffic area, more frequent cleaning may be needed.
  1. The Resources and Equipment Needed

Ensure the availability of cleaning products and the personal protective equipment (PPE) appropriate for cleaners and disinfectants (if needed).

  1. Protect oneself and the Cleaning Staff
  • Ensure cleaning staff is trained on the proper use of cleaning (and disinfecting, if applicable) products.
  • Wear gloves for all tasks in the cleaning process.
  • Wash hands with soap and water for 20 seconds after cleaning and after removing gloves.
  • Special considerations should be made for people with asthma. 
  1. Other surfaces to clean and disinfect
  • Soft surfaces such as carpet, rugs, and drapes
  • Laundries such as clothing, towels, and linens
  • Electronics such as tablets, touch screens, keyboards, remote controls, and ATMs
  • Outdoor areas such as on sidewalks, roads, or groundcover – are not necessary, effective, or recommended.

It may be challenging to manage these multiple requirements to ensure a safe space for clients. A clean-up and restoration company like SERVPRO can help dissolve these challenges.


Certified: SERVPRO Cleaned at Lakeway/Westlake is a defensive viral pathogen cleaning program that brings a higher standard of cleanliness to the shops, restaurants, and businesses in the community. A Certified: SERVPRO Cleaned shield on the facility assures a commitment to a higher standard of clean. Here are the 3 C’s followed by SERVPRO:


A tailored cleaning program to meet the client’s needs.

  • A Cleaning Protocol Specialist who understands the client’s business will be duly assigned.
  • Programs are based on a range of factors: type of industry, business type, size of space, amount of high-frequency touchpoints, foot traffic, and congestion points.


Proactive and emergency response cleaning program.

  • Trained and experienced in biohazard cleaning and decontamination for porous and non-porous surfaces - always adhering to the highest standards set by the CDC.
  • EPA-approved products, including the proprietary cleaning agent SERVPROXIDE, a hospital-grade disinfectant that is certified by the National Sanitation Foundation for direct food contact surface use.


A commitment to clean for employees and consumers. 

  • Leverage SERVPRO's trusted brand to reassure customers and employees that steps are being taken to keep the space at the highest level of cleanliness.
  • Communication touchpoints include a Certified: SERVPRO Cleaned window emblem, signage, marks for digital footprint, and more. 

With an industry-leading, proprietary training program, cleaning solutions, and remediation processes, SERVPRO is helping businesses across the country function safely. 

Call Now

For clean-up services for your business in West Lake Hills, call SERVPRO of Lakeway / Westlake today at (512) 261-4790.

Learn Why SERVPRO Has the Best Response to Water Damage Emergencies

3/26/2021 (Permalink)

Blog Summary: The specialists at SERVPRO of Lakeway / Westlake explain while addressing water damage fast is so important, along with how the water damage restoration process works. 

Whether from a storm, flood, or burst pipe, water can do a devastating amount of damage, and it can do it fast. The longer excess moisture remains in a building, the higher the chance of odors, mold, and structural damage.

The water restoration specialists at SERVPRO of Lakeway / Westlake understand the importance of not just proper water removal and dehumidification but fast action. That's why they are available to home and business owners in the Austin area 24 hours a day, seven days a week. Here's a bit more about their water damage restoration services and the water damage restoration process. 

Why SERVPRO: Fast and Efficient Response to Water Damage Emergencies

Sheetrock absorbs water like a sponge at roughly an inch per hour. It only takes 24 to 48 hours for mold spores to spread to insulation and support structures, and wood rot can follow shortly after if humidity remains high. When it comes to water damage, time is the enemy.

SERVPRO has faster emergency response times than any other water damage restoration company in Austin. As a locally owned business, they know the area, and as part of a national franchise with upwards of 1,700 locations, they have the resources of a major corporation. Along with over 25 years of experience and the industry's best equipment, there's no water damage restoration project their team can't handle.

The Water Damage Restoration Process

The first thing SERVPRO’s emergency response team will do is take action to prevent further damage to the structure. That may include steps such as turning off the water, cutting the power, and temporarily covering roof or window damage, among other actions. 

Once the structure is safe and secure, the crew completes a thorough inspection to determine the cause of the exposure (if the cause is not obvious) and assess the damage to provide a transparent quote. This process happens very quickly, as every minute counts. 

Water Removal and Dehumidification

With the go-ahead to get started, SERVPRO's team will use the latest technology, such as pumps and vacuums, to remove the bulk of the water. Then, they'll set up dehumidifiers to fully dry the structure and minimize the chance of mold growth and additional damage. 

Sanitation, Deodorization, and Restoration

After humidity levels are back to a safe level, all surfaces will be carefully cleaned, sanitized, and deodorized. Any damaged building materials, such as drywall, carpet, or wood flooring, will be repaired or replaced as needed. 

Making the Insurance Process a Breeze

SERVPRO will document the damage and restoration process every step of the way to make the insurance claims process as hassle-free as possible. Their team of professionals can even help fill out the necessary paperwork. They have experience with all major carriers.


With over two decades of experience, fast 24-hour service, and the resources of a major national franchise at their back, SERVPRO of Lakeway / Westlake offers the highest-quality water damage restoration services in the West Lake Hills area. 

For more information or a free quote, call SERVPRO of Lakeway / Westlake at (512)-261-4790 or find them on Facebook for the latest service and water damage updates. 

Contact Information:

SERVPRO of Lakeway / Westlake

12600 Hill Country Boulevard

Building – 5 Suite R-275

Bee Cave, TX 73738

Why SERVPRO Surpasses Other Commercial Restoration Companies

12/15/2020 (Permalink)

Blog Summary: Sometimes, a commercial property will experience an issue that owners cannot remedy with a DIY project. Commercial restoration companies can assist with these issues. Understanding what to look for in a restoration company and why SERVPRO of Lakeway/Westlake in Bee Caves, TX, is the top choice will quickly get you out of a jam. 

Why SERVPRO Surpasses Other Commercial Restoration Companies

When your business experiences damage from a natural disaster, severe plumbing issue, fire, or flood, you need to act fast to reduce commercial water damage, limit financial loss, and keep your business open. Commercial restoration companies offer several services to bring your property back to its original condition, something you likely can’t do by yourself if you have suffered extended damages.

SERVPRO of Lakeway/Westlake in Bee Caves, a suburb of Austin, TX, offers premier building restoration services and has national recognition. To learn why SERVPRO of Lakeway/Westlake is one of the leading water, mold remediation, and fire restoration companies in central Texas, consider the details below.

Qualities to Look for in Commercial Restoration Companies

Dealing with a disaster can be overwhelming, but following these steps will help you find the right commercial restoration company for your needs:

  1.     Ask for Certifications

All legitimate restoration companies should have certifications to prove that their technicians have the skills and training necessary to perform all required tasks. Preferably, the business should have an IICRC (or the Institute of Inspection, Cleaning, and Restoration Certification), which ensures top-level standards and ethics surrounding restoration processes.

  1.     Look for a Full List of Services

The company you choose should have a comprehensive list of remediation services to restore commercial properties, including water and flood cleanup, debris removal, board-up, disinfection, and mold removal. If the restoration team cannot perform the services you need, you will have to find another company, causing you to spend more money and have longer wait times for remediation.

  1.     Seek Positive Reviews

Reputable companies often include testimonials or links to review sites like Yelp to showcase previous clients’ reviews. Check their most recent reviews to ensure that they have skilled, friendly technicians who offer prompt services. 

Why SERVPRO Stands Above the Rest

The skilled technicians of SERVPRO of Lakeway/Westlake are some of the best in the business. Thanks to their Commercial Large Loss Division, no job is too big because they can handle any size disaster in the United States.

SERVPRO of Lakeway/Westlake’s team is available 24/7/365. Their Disaster Recovery Team will restore commercial properties from water damage due to floods, tornadoes, blizzards, and more with the same prompt response.

SERVPRO of Lakeway/Westlake offers a multitude of restoration services to breathe new life into your property after a disaster, including:

  • Water cleanup
  • Professional commercial cleaning
  • Fire and smoke restoration
  • Commercial storm restoration

Excessive mold growth is often a problem after disaster strikes due to water damage and moist conditions. EHS Today states that high concentrations of mold in businesses can cause health effects. Mold remediation companies like SERVPRO of Lakeway/Westlake can manage the infestation and bring it back to preloss condition.

About the Company

The professionals at SERVPRO of Lakeway/Westlake understand that every hour a commercial property owner has to deal with a disaster, the higher the financial loss they will suffer. For years, this company has been the go-to source for top-tier restoration services in Bee Cave and the greater Austin area of Texas, as well as the Hill Country—offering everything from air duct cleaning service to commercial water damage cleanup. 

To learn more about how these experts can restore your commercial property after a disaster, call (512) 261-4790 or follow them on Facebook for their latest news and updates.

Contact Information:

SERVPRO of Lakeway / Westlake

P: (512) 261-4790

12600 Hill Country Boulevard

Building – 5 Suite R-275

Bee Cave, TX 73738

Why SERVPRO: Contents Claim Inventory Service

12/13/2020 (Permalink)

When a Fire or Water Emergency Occurs at Your Home or Business, Choose SERVPRO of Lakeway / Westlake

SERVPRO of Lakeway / Westlake specializes in restoring contents damaged by water, fire, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. 

When a fire or water emergency strikes, the damage can often feel overwhelming. SERVPRO of Lakeway / Westlake offers a Contents Claim Inventory Service (CCIS). Our technicians take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Benefits of CCIS include:

  • Pre-loss list and value of contents
  • Detailed and accurate report
  • Better information to settle claims quicker
  • Assistance with burden of proof for claims
  • Peace of mind when you need it most!

If your home requires extensive restoration or cleaning, SERVPRO of Lakeway / Westlake can conduct an organized, efficient move-out of the affected area. A move-out will allow for a quicker remodeling process, protecting items from potential or further on-site damage.

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Why Choose SERVPRO of Lakeway / Westlake for Storm Cleanup

12/12/2020 (Permalink)

We live and work in this community. We may even be neighbors. As a locally owned and operated business, SERVPRO of Lakeway / Westlake is close by and ready to respond to storm and disaster events. We are proud to be an active member of the Austin community and want to do our part to make our community the best it can be.

We Respond Faster to Any Size Disaster

When a storm hits your Austin home or business, you need immediate assistance. Our quick response helps prevent secondary damage which assists in reducing restoration costs.

We're Highly Trained Storm Damage Specialists

We are leaders in the storm and water damage industry. Our technicians have advanced training and expertise, along with a tremendous amount of hands-on experience. We use this training and experience to quickly dry your home and restore it back to pre-storm condition.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

We Have the Resources to Handle Storms and Disasters

We can access the resources and personnel of 1,700 Franchises to handle major storms and disasters. We also have access to special Disaster Recovery Teams strategically located throughout the country to respond to catastrophic storms and events.

Why Use SERVPRO? - Training, Tools, and Technique

12/7/2020 (Permalink)

When a broken pipe or pipe burst causes a flood, cleanup is the first thought that pops into your head. You are a smart person, so you can easily fix a pipe and clean some water, right? Unfortunately, you may be wrong. Water damage causes serious issues that may not be visible to the untrained eye. Restoration specialists at SERVPRO of Lakeway / Westlake have the skills necessary for any type of water damage, whether you require a clean water removal or sewer cleanup company. 

Remember the three Ts when considering which water restoration company is right for you:

  1. Training

SERVPRO water restoration specialists are trained in the specific needs of both residential and commercial properties. Certification by the Institute of Inspection Cleaning and Restoration Certification (IICRC) ensures that the technicians are knowledgeable and current in their field of expertise. This includes health and safety concerns, drying methods, pipe burst cleanup procedures and restoration of both structural elements and contents. 

  1. Tools

SERVPRO specialists have tools that you do not have at your disposal.  Some of which are:

  • Professional grade pumps and vacuums used to remove excess water. 
  • Hygrometers and other specialized detectors to monitor moisture and humidity levels.
  • Industrial strength dryers and dehumidifiers remove any remaining moisture to prevent secondary problems such as mold. 
  • Infrared cameras used to detect hidden moisture. 
  1. Techniques

SERVPRO restoration companies employ specialists in many areas, including water damage, storm damage and mold remediation. Different techniques are employed depending on your specific situation. For water restoration, a variety of cleaning methods are used including immersion, foam, wet, dry and others specific to the needs of the material. Restoration processes are tailored as well. 

Water cleanup after a broken or burst pipe is not the same as wiping up a glass of spilled water. When you have significant water damage at your commercial or residential property around Bee Cave, TX, SERVPRO of Lakeway / Westlake has the training, tools and techniques to restore your home or business to preloss condition. 

Why SERVPRO: Fire Restoration Experts

12/7/2020 (Permalink)

Your home is the place where your family gathers and makes memories. After a home fire, it is devastating to see the damage to your home. After the local fire authorities say it’s safe to re-enter your home, there are a few things that increase the likelihood of successful restoration. SERVPRO of Lakeway Westlake are trained experts in water removal, smoke cleaning, soot damage, and odor removal and know what it takes to restore your home to preloss condition.

SERVPRO follows a  seven step process to restore your home and belongings.

Step 1: Emergency Contact

The restoration process begins when you call. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

When we arrive, SERVPRO carefully inspects and tests adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.  We offer our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding. This is very helpful with insurance claims.

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage often compromises windows, walls, and roofs. To maintain security and to protect against secondary damage, we can board up missing windows and walls and place tarps on damaged roofs. 

Step 4 Water Removal if Necessary

Firefighters use large amounts of water to save your home from flames. SERVPRO uses specialized equipment for water extraction. Once most of the water is removed we use dehumidifiers and air movers to remove and dry any remaining water.

Step 5:  Soot Removal

Part of smoke damage is soot, the black substance left by the smoke of the fire. SERVPRO uses specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

SERVPRO technicians are trained to remove odors using industrial air scrubbers and fogging equipment.

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. 

Step 7 Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

As devastating as a home fire is, it’s important to assess the damage and start the cleanup process immediately. Bear in mind these tips, and reach out to SERVPRO of Lakeway / Westlake for effective restoration of your home.

Whether you need help with all or part of your restoration, the trained professionals as SERVPRO of Lakeway / Westlake will work with you and your insurance treating you with respect and care you need during this time.

SERVPRO of Lakeway/Westlake helps homeowners and businesses keep their ceilings and walls clean

11/4/2020 (Permalink)

Here to Help advertisement with SERVPRO information Here to Help

Blog Summary: SERVPRO of Lakeway/Westlake explains the benefits of keeping walls and ceilings clean and sanitary.

SERVPRO of Lakeway/Westlake has been proudly serving the Austin and Highland Lakes area for over twenty years. The team of dedicated professionals understands how stressful and disruptive water, mold, or fire damage can be. Their aim is to help clients through every step of the process. The skilled and knowledgeable technicians are cleaning specialists who can tackle any job, big or small, and make the living space clean, sanitary, and healthy.

When most homeowners think of cleaning their home, the kitchen, bathrooms, floors, windows, and doorknobs come to mind. One more area needs regular, scheduled cleaning, yet homeowners often overlook this important area of the home. What is this often-neglected area? The walls. Clean walls can significantly impact the look and feel of a home, business, or office. SERVPRO of Lakeway/Westlake is proud to offer professional ceiling, floor, and wall cleaning.

Why Walls Need Cleaning

Walls typically do not show dirt, grime, dust as conspicuously as the floor, cabinets, upholstery, or carpeting, especially if the wall patterns are busy and function like camouflage for fingerprints and smudges.

Ceilings and walls are exposed to a wide array of contaminants such as dust and dirt, pet dander, cooking oils and grease, cigarette smoke, and other substances. Some household cleaners used to clean walls can leave a soapy residue that serves to attract tiny particles and dust. The heating and air conditioning system can distribute these contaminants throughout a home or business. The walls and ceilings will collect their fair share of the minute debris.

How to Know if Walls Need Cleaning

Perform a test by taking a damp paper towel and rubbing it over a section of the wall. The paper towel will pick up a layer of dust, dirt, and grime. The wall did not look dirty, but the proof is on the paper towel. The truth is that the walls will hold on to filth. Whether a wall is smooth, textured, painted, or wallpapered, dirt and grime stick on the wall and stay there. Homeowners who are health conscious need to give the walls the attention needed to keep that area of the home clean, beautiful, and healthy.

The Benefits of Clean Walls

Clean walls make a difference in a home or business.

#1. Clean walls contribute to a healthy home environment.

The most significant reason to clean the walls of a home, office or place of business is to make sure the areas are healthy and sanitary. Clean walls ensure higher air quality and reduce the germ population. A clean environment is essential, especially during times such as the COVID-19 pandemic.

#2. Clean walls improve appearances.

Dirty walls and ceilings can leave a negative impression on house guests, employees, customers, clients, or patients. In the workplace, office, or practice, appearances are crucial. Clean walls convey professionalism, attention to detail, and an inviting atmosphere.

#3. Clean walls are more functional and last longer.

Walls that are painted or wallpapered can develop a buildup of dirt, dust, grime, grease and oil, nicotine, and soap residue from past cleanings. The buildup can shorten the life expectancy of the wall covering.

The Benefits of Clean Ceilings

Ceiling and wall cleaning should be included in the cleaning maintenance of every home or business. Interior walls and other surfaces to be painted should be cleaned so that the primer and paint adhere properly. Whether the need is preparation for painting or for professional cleaning, SERVPRO of Lakeway/Westlake can help.

Using a time-tested and industry-approved cleaning process, along with their proprietary cleaning products and techniques, the cleaning and damage restoration specialists at SERVPRO of Lakeway/Westlake strive to clean walls and ceilings so that they are healthy, sanitary, and beautiful.

As experts in cleaning and cleanup services, including water damage restoration, the professionals at SERVPRO of Lakeway/Westlake are equipped to handle a wide range of situations. Whether the mess is from animal urine or feces, post-construction cleanup, garbage, storm damage, toilet overflow, a home break-in, or any other situation that requires deep cleaning, the team is ready to assist homeowners and businesses with any and every cleaning need.

For more information about the commercial and residential cleaning services offered by SERVPRO of Lakeway/Westlake, contact the office by phone at (512) 261-4790 or email

Why SERVPRO? SERVPRO is Hazmat and Bio Hazard Removal Trained

3/29/2019 (Permalink)

Why SERVPRO?  SERVPRO is Hazmat and Bio Hazard Removal Trained

Bio hazard clean up is considered: blood clean up, urine clean up, human feces clean up, animal feces clean up, vomit clean up, and other human fluids.  General maid and janitorial services will not remove these items due to their potentially hazardous nature.  SERVPRO of West Austin/Lakeway technicians are trained and properly uniformed to safely remove bio hazardous materials. This is why you can rely on SERVPRO of West Austin/Lakeway to get the job done quickly, safely, and to sanitation standards.  Many homes and buildings that have been left unattended and/or improperly cared for will generally require this type of service. SERVPRO of West Austin/Lakeway will remove all hazardous items and properly dispose of them. If you or your business is in need of bio hazard removal, please do not hesitate to call today.

Why SERVPRO? SERVPRO Uses Industrial Grade Equipment and Cleaning Products on your Home or Business

3/29/2019 (Permalink)

Why SERVPRO?  SERVPRO Uses Industrial Grade Equipment and Cleaning Products on your Home or Business

If your home or business has suffered a water damage event, simply cleaning up the water and opening up the windows will not completely dry the space, leaving your home or business vulnerable to future mold growth (known as secondary damage).  SERVPRO of West Austin/Lakeway uses industrial grade dehumidifiers and fans to completely dry your home or business.  SERVPRO of West Austin/Lakeway uses moisture testing devices to make sure your walls, closets, and floors are dry before we leave your home and close out the job.  In addition to drying, commercial grade anti-fungal treatments are applied in order to prevent mold from forming.

If your home or business has suffered a fire damage event, air scrubbers are brought in to the area to "scrub" the air clean and remove the chemical and smoke odor. In addition to air scrubbers, special cleaning agents are used to save as many smoke-affected items as possible in your home or business.

If your home or business has suffered a water damage, fire damage, or mold growth event, please do not hesitate to call us today.

Why SERVPRO - SERVPRO's Mold Technicians are Mold Certified

3/28/2019 (Permalink)

Why SERVPRO - SERVPRO's Mold Technicians are Mold Certified

Are you smelling mildew or a musty odor in your home or business?  Can you visually see mold growth? SERVPRO of West Austin/Lakeway can perform your Mold Remediation using a Mold Certified Technician so you know it's done right. Mold remediation means the removal, cleaning, sanitizing, demolition, or other treatment, including preventive activities, of mold or mold-contaminated matter. The industry is regulated to ensure that persons conducting mold assessment and remediation services are properly trained and licensed, and are following minimum standards that protect the health of workers and building occupants. Please do not hesitate to give us a call today at SERVPRO of West Austin/Lakeway to set up a time to start the mold remediation process.

Why SERVPRO? SERVPRO is Faster to Disaster

3/28/2019 (Permalink)

Why SERVPRO? SERVPRO is Faster to Disaster

SERVPRO of West Austin/Lakeway offers a 24 hour emergency service.  Our office is open Monday through Friday, however there will always be someone to answer your call after hours and on the weekends.  If the event is classified as an emergency, SERVPRO of West Austin/Lakeway will be out right away regardless of time or day.  When hurricanes, floods, wild fires, and other disasters strike all around the country, SERVPRO franchises band together and travel sometimes thousands of miles to come to the disaster area to help restore homes and businesses affected. If there is a catastrophic event in your area, SERVPRO will call in "extreme teams" that will arrive in your city or town to help cover more ground and to help more home and business owners. If your home or business has suffered a water damage or other emergency event, please do not hesitate to call.  

Why SERVPRO? SERVPRO® Will Work with Your Insurance

3/23/2019 (Permalink)

Why SERVPRO? SERVPRO Will Work with Your Insurance

In the unfortunate event your home or business suffers: water damage, fire damage, mold damage, or bio-hazard clean up needs,  SERVPRO of West Austin/Lakeway will work seamlessly with your insurance company.  This means less hassle and less worry for you. Our employees talk with insurance adjusters every day to make sure things are billed correctly with your insurance and the job is properly documented to ensure things are going according to plan. Being in business for years and years, whatever property and casualty insurance you or your company uses, odds are we have worked with them in the past.  If you need the job done right and less hassle for you, please do not hesitate to call SERVPRO of West Austin/Lakeway.

Why SERVPRO? SERVPRO is "Institute of Inspection Cleaning and Restoration Certified"

3/23/2019 (Permalink)

Why SERVPRO? SERVPRO is "Institute of Inspection Cleaning and Restoration Certified"

If you or your business has suffered a water damage, fire damage, mold damage, or bio hazard damage, odds are it has affected some sort of fabric or textile in your home.  The IICRC is a certification and Standards Developing Organization (SDO) non-profit organization for the inspection, cleaning and restoration industries. In partnership with regional and international trade associates, the IICRC serves more than 25 countries.

When you see a IICRC logo, you can be confident that an IICRC-certified experienced, qualified professional is caring for your valuable property.

Do you need upholstery cleaning or carpet cleaning for your home or business performed by a company that is IICRC certified?  SERVPRO  of West Austin/Lakeway cleans upholstery for general cleaning, pet dander, smoke damage, office carpet tile, and more.